BMW of Las Vegas - Service Center

Each time we have brought our vehicle in for a repair or service, it has taken multiple trips. When we purchased our 2022 X5 Sport in January, 2022, we were told by our salesman that we would be given a loa service, it has taken multiple trips. When we purchased our 2022 X5 Sport in January, 2022, we were told by our salesman that we would be given a loaner car any time we needed service, including oil changes. When we brought the car in, were were told there are no loaners and now, there is no shuttle-just Lyft or Uber!! We had a flat tire in early July on our Run Flat tire and were told that it would take 6 weeks to get a Continental Tire-a temporary tire was placed on our vehicle and it took 14 weeks to get our replacement-we also were told that there was no warranty on these expensive, upgraded tires. We could not understand how a brand new tire like this could just go flat-I called Continental Tires, who said that BMW could get a tire from them for us quickly and also asked that BMW send them the flat tire so that they could check for defects and possible give us a replacement tire-this was not done, leaving us with a huge bill and waiting the 14 weeks. Very surprised and disappointed with the service at BMW. More

This is my first experience with a dealer service at this level of professionalism, they sent me a detailed video of the recommended fixes and that’s something I’ve never seen before, 10 out of 10 would reco level of professionalism, they sent me a detailed video of the recommended fixes and that’s something I’ve never seen before, 10 out of 10 would recommend. More

Excelente customer service and my car get it done well my agent do his best to give me the best price on the labor to my car. agent do his best to give me the best price on the labor to my car. More

Great service and highly recommend Joe. He made it fit in my schedule and made sure things were done right He made it fit in my schedule and made sure things were done right More

It is the best place to buy your car and an excellent deal my favorite please deal my favorite please More

BMW attention was good and Lexis was wonderful everithing was fast and easy Thank you was fast and easy Thank you More

great service and courtesy care. been there since 2005. strong recommend to all friends around . been there since 2005. strong recommend to all friends around . More

Another great experience. Joe Carcione along with his manager provided great customer service. Quick, easy, and to the point. No fluff from Joe, he tells it like it is and I a Joe Carcione along with his manager provided great customer service. Quick, easy, and to the point. No fluff from Joe, he tells it like it is and I appreciate that! Honesty is key in service industry and he has not steered me wrong. If you’re looking for an advisor ask for Joe Carcione!!! More

The dealership is very clean and the advisors are always friendly and pleasant! The work is always done well! L friendly and pleasant! The work is always done well! L More

After several years and several cars I have ALWAYS been more than satisfied and grateful for the service and consideration that the entire team has shown to me and my family and their BMW’s! more than satisfied and grateful for the service and consideration that the entire team has shown to me and my family and their BMW’s! More