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BMW of Kansas City South
Kansas City, MO
2,152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,152 Reviews of BMW of Kansas City South
September 05, 2026
Prompt service and good communication. Friendly and efficient. Have worked with John and Frank in the past and haven’t had a bad experience. Friendly and efficient. Have worked with John and Frank in the past and haven’t had a bad experience. More
by KSkels
Employees Worked With
Frank Suppanic, John Strode
September 03, 2026
I purchased my car from this dealership in 2018 and received above-average service in their Service Department for many years. However, in the last year or two, my experience has changed drastically, received above-average service in their Service Department for many years. However, in the last year or two, my experience has changed drastically, and not in a good way. Service reps are not as friendly or helpful in answering questions, they seem to prefer short, incomplete text messages over telephone calls to explain the work they are recommending, and they are always in a rush to get me to sign to authorize work. Most recently, I called my rep to report a new issue the day after I got my car back from getting over $2k of work done, and his first words about the new issue were "well that wouldn't have been caused by anything we did." I've been a loyal customer for 8 years, but unfortunately, loyal customers don't seem to be valued by this dealership anymore. Note: I did not purchase a car during my most recent visit, but the website required me to choose new or used sales as the "reason for my visit." The reason for my visit was an oil change, new brakes, and new tires. More
by rster
Employees Worked With
Randy M. in Service Department
September 01, 2026
Took my BMW X5 in for service. . Frank took care of me he was very knowledgable and took care of my issues. Very pleasant service experience at this dealership. . Frank took care of me he was very knowledgable and took care of my issues. Very pleasant service experience at this dealership. More
by terrilee1595
Employees Worked With
Frank Supancic
September 01, 2026
Frank Supancic in service was an absolute pleasure to deal with. I typically have a lot of questions and he was extremely helpful and knowledgeable. I couldn’t ask for a person to talk to. deal with. I typically have a lot of questions and he was extremely helpful and knowledgeable. I couldn’t ask for a person to talk to. More
by Tazrata
Employees Worked With
Frank,Supancic
August 30, 2026
The purchase came with some challenges. There was damage to the car that occurred in transportation. Personally, I would had had that repaired before it was put on the show room floor. I There was damage to the car that occurred in transportation. Personally, I would had had that repaired before it was put on the show room floor. It was not, but they were very up front about it and the plan for repair. The sales person was very good to work with. More
by Kevin Koepsel
Employees Worked With
Kyle Shiller
August 29, 2026
Recently purchased a new 340i from BMW of Kansas City South and couldn’t be happier! Our CA was Seth Morrison and he was there for anything we needed during the process from order to delivery! I can’t South and couldn’t be happier! Our CA was Seth Morrison and he was there for anything we needed during the process from order to delivery! I can’t recommend BMW of Kansas City South enough if you are looking for a new or used BMW! More
by lid9824
Employees Worked With
Seth Morrison, Matthew Johnson
August 25, 2026
The service department is always easy and informative to work with. Status updates are received routinely and accurate for the most situations. I didn't work with the sales department on this visit work with. Status updates are received routinely and accurate for the most situations. I didn't work with the sales department on this visit More
by Bad Bob
Employees Worked With
John Strode
