BMW of Houston North

Fantastic service! Highly recommend. Jeremy Gold is spectacular. Overall 10 out of 10 experience. Definitely coming back. Highly recommend. Jeremy Gold is spectacular. Overall 10 out of 10 experience. Definitely coming back. More

Had an incredible experience at BMW of Houston North! My sales advisor, Desmond, was absolutely awesome. He excels in every single area of the sales process and goes above and beyond to make sure the ent My sales advisor, Desmond, was absolutely awesome. He excels in every single area of the sales process and goes above and beyond to make sure the entire experience is tailored and right for you. I never felt rushed or pressured.Also want to give a huge side shout-out to Ben and Eddy for their amazing support during the process. Finally, a big thanks to Daniel, the BMW Genius, who did a fantastic job showing me around all the tech features and making sure I knew how to use everything before I drove off.If you are buying a car here, ask for Desmond and this amazing team! Five stars all the way. More

I was very satisfied with the service and keeping me abreast about my car through text and email. Adam the representative was great. abreast about my car through text and email. Adam the representative was great. More

Jessica, Jason, Frankie and Adam are a great Service Team. Always take care of my BMW’s needs.Thank U Team. Always take care of my BMW’s needs.Thank U More

Always is a good service. I feel comfortable and happy. Thank you so much for all. I feel comfortable and happy. Thank you so much for all. More

I would like to share my honest feedback regarding my recent vehicle purchase. Unfortunately, this has been one of the worst car-buying experiences I have had in many years. I originally scheduled an recent vehicle purchase. Unfortunately, this has been one of the worst car-buying experiences I have had in many years. I originally scheduled an appointment with Shaun for 3:00 PM last Saturday to come and look at the vehicle. When I arrived, Shaun was not there, and I waited for quite some time before another salesperson came to assist me. I looked at the vehicle and asked about a charger. The salesperson initially told me that they did not have one. I explained that having a charger was the only specific request I had regarding the purchase. He told me that he would speak with his manager, and he later came back and told me that they could provide one. Based on that assurance, I agreed to purchase the vehicle. I did not ask for any other discounts, accessories, or special arrangements. The charger was the only specific request I made. I did not complete the purchase that day because the vehicle still needed to be charged, the tire pressure monitoring system was showing an abnormal reading, and the vehicle needed to be cleared before delivery. I paid a $2,000 deposit and arranged with Shaun to return on Monday afternoon to complete the purchase and pick up the vehicle. When I returned on Monday afternoon, Shaun was again not at the dealership. Another employee assisted me with completing the payment and delivery process. When I asked about the charger that had been promised to me, I was told that there was no such agreement. I explained that this had been specifically discussed before I agreed to purchase the vehicle and asked to speak with the salesperson who had made the commitment. I was told that he was not available. This was extremely disappointing. I understand that the agreement was verbal and was not written into the purchase contract, but I believe that a dealership should stand behind commitments made by its sales representatives. More importantly, this was not something I requested after the purchase. It was the only specific request I made before agreeing to buy the vehicle, and I agreed to purchase the vehicle after being told that it could be provided. I was also disappointed that the tire pressure monitoring issue had still not been resolved when I received the vehicle. I was later told by the manager that they would help replace the tire pressure sensor with a new one. I sincerely hope that this commitment will be honored, as this was another verbal commitment made by management. There was also an additional concern regarding the 5-day / 250-mile return policy. The contract states that the vehicle can be returned within 5 days or 250 miles, but it does not clearly explain how the five-day period is calculated. When I asked about this, I was told that Monday was considered Day 1 and Friday was Day 5. I found this explanation concerning because the contract does not clearly state how the five days are to be counted. For a condition as important as a vehicle return deadline, I believe the terms should be clear and unambiguous to the customer. Overall, I am extremely dissatisfied with this experience. What makes this particularly disappointing is not any single issue. It is the combination of several things: the salesperson I scheduled an appointment with was not present when I arrived, a commitment made during the sales process was later denied, the vehicle was delivered with an issue that I expected to be addressed, and the return policy was interpreted in a way that was not clearly explained in the contract. More

I had an outstanding customer service experience from start to finish. Victor, my Service Advisor, did an excellent job keeping me informed throughout the entire repair process. He provided timely upd start to finish. Victor, my Service Advisor, did an excellent job keeping me informed throughout the entire repair process. He provided timely updates on the status of my vehicle and made sure I always knew what to expect. Javion at the Loaner Desk was professional, courteous, and efficient, making the loaner vehicle process quick and seamless. The Loaner Coordinator was equally exceptional— she is ALWAYS friendly, organized, and committed to ensuring everything went smoothly! This was truly a total team effort. Everyone I interacted with demonstrated professionalism, excellent communication, and a genuine commitment to customer satisfaction. I am extremely satisfied with the service I received and sincerely appreciate the outstanding work of Victor, Javion, and the entire team. Thank you for delivering such a first-class customer experience! More

Excellent service by my Service Advisor Valerie. She went above and beyond to make sure my vehicle was repaired the right way and right price. Great communication and best experience I have ever rec She went above and beyond to make sure my vehicle was repaired the right way and right price. Great communication and best experience I have ever received from a dealership. Great job Val and the service team! More

Excellent dealership. I bought my car from them in 2019 and was happy with that experience. The service department is great - they get you in and out. The mechanics cre I bought my car from them in 2019 and was happy with that experience. The service department is great - they get you in and out. The mechanics create videos to show you what is going well and what issues your car has along with telling you the importance of them. The prices are high, yes. But the quality of the work is high as well. More