BMW of Houston North

Great Service, Kalid did a Great job on showing us everything in a very friends and profesional way , we felt like we knew him from years , exceptional Service will define everything we experience everything in a very friends and profesional way , we felt like we knew him from years , exceptional Service will define everything we experience More

A true luxury buying experience! My salesman Desmond and Finance officer Danny were absolutely amazing. The management team is really hands on. They didn’t just help me purchase a mu My salesman Desmond and Finance officer Danny were absolutely amazing. The management team is really hands on. They didn’t just help me purchase a much needed vehicle. They also made sure I was prepared for worry free ownership. The maintenance plan is unmatched. More

Very attentive and sat down with me to explain the work scope. There were no surprises. Deryck was amazing. I will be taking my car back there again. scope. There were no surprises. Deryck was amazing. I will be taking my car back there again. More

Khalid was amazing! !! I am telling everyone I know to shop with him! The dealer was so easy to work with. !! I am telling everyone I know to shop with him! The dealer was so easy to work with. More

I made an appt for my brakes to get looked at for some squeaking—I brought it in at my scheduled appt day/time which was a Wed. They had it all of Wednesday and Thursday before I heard from them on Frida squeaking—I brought it in at my scheduled appt day/time which was a Wed. They had it all of Wednesday and Thursday before I heard from them on Friday stating they hadn’t even looked at it yet due to a backup in the shop. I ended up just going to get it with no service done at all because it was just going to sit over the weekend as well. They were apologetic which I appreciate but why did they make my appt on that day if they were so backed up? Why not call me before to let me know they were that backed up? For it to just sit for two days for some brakes is just crazy to me and then not even let me know until it’s sat for 2 days with nothing done to it the Friday before the weekend? Also I wish they would have mentioned they didn’t have loaner cars or that I would have to sit and wait an hour for the shuttle. Over all just a very bad experience and I can’t recommend. More

Service department is great they got car ready the time they promised Deryck is my service advisor he is great to deal with. they promised Deryck is my service advisor he is great to deal with. More

I purchased a 2024 BMW X7 and BMW of Houston North's salesman, LUC, had NO IDEA that the 3rd row vents are NOT STANDARD! I was already unhappy with the purchase, he ignored me after I complained THEN TH salesman, LUC, had NO IDEA that the 3rd row vents are NOT STANDARD! I was already unhappy with the purchase, he ignored me after I complained THEN THE WORST HAPPENED - check engine light, faulty breaks, wouldn't turn on -- 31 DAYS AT THE SHOP TO GET FIXED. I just got it 4 days ago and GUESS WHAT!!!!!!! MORE FAULTY MESSAGES! REPURCHASE THIS DEFECTIVE VEHICLE SO I CAN TAKE MY BUSINESS ELSEWHERE! RIDICULOUS THAT YOU OFFERED ME $20K LESS THAN WHAT I PURCHASED THE VEHICLE FOR IN JUST LESS THAN 2 MONTHS OF OWNING. I WILL NEVER BUY FROM YOUR DEALERSHIPS AGAIN, I WILL GO TO THE MEDIA ABOUT THIS AND WARN MILLIONS OF HOUSTONIANS OF YOUR CRAPPY CUSTOMER SERVICE! More

Staff was extremely helpful and courteous and managed to accommodate my needs. Manager James went above and beyond accommodate my needs. Manager James went above and beyond More

Good attention but a bit delayed in getting car back to me , took too long to check with insurance coverage. me , took too long to check with insurance coverage. More

Nice dealership. I was disappointed there were no loaner cars. Overall the dealership was ok. I was disappointed there were no loaner cars. Overall the dealership was ok. More