BMW of Houston North

Excellent professional service provided. Called for a flat tire repair and was told to come on in and they could fix it. Arrived about 25 minutes later, my vehicle was pulled in and looked Called for a flat tire repair and was told to come on in and they could fix it. Arrived about 25 minutes later, my vehicle was pulled in and looked at. My family and I were escorted to the wait area and offered snacks and drinks. Very nice of them. The area was very organized. Then the service representative came and spoke to me with the estimate for repair. Within the hour my vehicle was repaired, washed, and ready to roll. Thank you BMW of Houston North for your generous hospitality, professional staff, and excellent support. More

Chase did an awesome job to ensure we were taken care of. The X3 was cleaned and tinted before we arrived. The X3 was cleaned and tinted before we arrived. More

The service was very quick. All the parts were available. Everyone was very courteous and friendly All the parts were available. Everyone was very courteous and friendly More

The service at BMW North continues to be great from the beginning to end. Personnel are very personable. beginning to end. Personnel are very personable. More

I found that Anthony did an excellent job taking care of me. My car drives like a new car! Thank you Anthony and James for your care and attention to detail! That means a lot! me. My car drives like a new car! Thank you Anthony and James for your care and attention to detail! That means a lot! More

Received appointment finally after two months of trying to get fixed. Scheduled three times and promised would get fixed. No communication until already at BMW that mechanic who was already paid for work w to get fixed. Scheduled three times and promised would get fixed. No communication until already at BMW that mechanic who was already paid for work was gone for the day to correct issue. Manager Tim attempted to resolve. However, time still wasted to get one glove box fixed and traveling three times for same issue. Stayed first time for over 5 hours. Inspection video was not sent with actual video footage of car. Promised would have car following next Monday. Car held for additional week and had to pick up myself. now my mirror has an issue and I have to go through same process again. Giving 2 simply because of Service Advisor Cassey if not it would be a 0. More

My experience with the service department at BMW of Houston North was nothing short of exceptional. From the moment I scheduled my appointment to the completion of the service, I was thoroughly impress Houston North was nothing short of exceptional. From the moment I scheduled my appointment to the completion of the service, I was thoroughly impressed. First and foremost, the service advisors were knowledgeable and attentive. They took the time to understand my vehicle’s needs and provided clear explanations of the services required. This level of communication instilled confidence in their expertise. The service itself was efficient and thorough. My BMW was returned to me in pristine condition, and it performed noticeably better after the maintenance. The technicians clearly demonstrated their skill and dedication to maintaining BMW’s high standards. Additionally, the service department’s commitment to customer satisfaction was evident. They went the extra mile to accommodate my schedule and ensure that I had a hassle-free experience. Lastly, the facilities were clean and comfortable, providing a pleasant waiting area while my vehicle was serviced. In conclusion, the service department at BMW of Houston North exceeded my expectations in every aspect. Their expertise, efficiency, and commitment⬤ More

They were really kind and didn't treat me like an inconvenience. I switched to this service center because of the customer service and they did not disappoint. inconvenience. I switched to this service center because of the customer service and they did not disappoint. More

Easy to get an appointment, work was done promptly. Car was spotless at pickup. Appreciated my device advisor’s willingness to explain the situation. Car was spotless at pickup. Appreciated my device advisor’s willingness to explain the situation. More

The knowledge of the service provider was great. We will definitely be returning for future services. We will definitely be returning for future services. More