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BMW of Gwinnett Place

Duluth, GA

4.8
793 Reviews

3264 Commerce Ave

Duluth, GA

30096

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Showing 793 reviews

July 02, 2015

Wonderful car buying experience @ UnitedBMW Gwinnett!! I have been in the market to find a CPO BMWi with very specific features. We had also very recently moved in to GA from out of state and I tried multi More

by Sumith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Horcicka
Jul 14, 2015 -

BMW of Gwinnett Place responded

Hello, Thank you so much for your review and recommendation. We will be sure to pass along your great feedback to Peter and the rest of the team and thank them for their excellent customer service. Best, United BMW Gwinnett

June 26, 2015

Nicest car buying experience ever If you like to be treated with honesty and integrity this is the place to go - Terrence was always respectful and attentive to my needs and Jeff did e More

by EricBBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rock at the Roswell store took all the time I needed to help steer me in the right direction., Jeff Hoskins, Terrence Lanham
Jul 14, 2015 -

BMW of Gwinnett Place responded

Eric, Thank you so much for your wonderful review! We will be sure to share your kind words with Terrence, Jeff, and the rest of the team. Best, United BMW Gwinnett

June 24, 2015

Wonderful non-stressful experience Although many people would pass by a BMW dealership because they are weary of the name, the service here was phenomenal. Terrence Lanham worked very h More

by dannynico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hoskins, Terrence Lanham
Jul 14, 2015 -

BMW of Gwinnett Place responded

dannynico, Thank you so much for sharing your story! We understand how stressful car buying can be, so we are thrilled to hear both Terrence and Jeff made your experience so enjoyable! We will be sure to thank them for their outstanding customer service. Happy Driving! United BMW Gwinnett

June 19, 2015

Pleasurable Car Buying Experience MY HUSBAND, found the vehicle I purchased online at your dealership the night before I u was to close on another car. I drove up and purchased it More

by Laydee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Walker, Sabina Dervisevic
Jul 14, 2015 -

BMW of Gwinnett Place responded

Laydee, We strive to provide every guest with a 5-star experience and are thrilled to hear you received just that while working with Greg! We will be sure to share your kind words with him. Best Wishes, United BMW Gwinnett

June 19, 2015

Buyer Be Aware of Unethical Sales/Business Practices - Kola Talabi (sales rep) promised and reassured me several times that I could bring the new 328i that I leased through him back at any time with intent More

by lddhmtzzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kola Talabi
June 19, 2015

Outstanding customer service! Terrence and Robert were transparent and honest...a rare find in car sales. What they promised, they did. There were no high pressure gimmicks. We wil More

by Happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence Lanham
Jul 14, 2015 -

BMW of Gwinnett Place responded

Hello, We are thrilled to hear about your 5-star experience while working with Terrence and Robert! We will be sure to share your kind words with them and thank them for providing you with friendly, professional, and knowledgeable service. We look forward to seeing you again at your next visit! Best, United BMW Gwinnett

June 18, 2015

Great people with which to work Great people! Kind, low-pressure, relaxed salespeople. Actually were willing to give up a sale if it was easier for us. Very transparent and showed More

by JPG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrence Lanham
Jul 14, 2015 -

BMW of Gwinnett Place responded

JPG, Thank you so much for your review and recommendation! We will be sure to pass along your wonderful review to Terry, Robert, and the rest of the team and thank them for their excellent customer service. We will always be here for all of your automotive need. Sincerely, United BMW Gwinnett

June 08, 2015

Worst dealership ever! All used/ pre-owned cars filthy! Can't believe they would show a customer cars in this condition. The service center is the worst in the business by More

by Unhappy328i
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Matz, Rohan Johnson
May 31, 2015

Horrible salesperson I was assigned to this rude sales representative. He gave me a price for the BMW and told me to take it or leave it. It's been a week since I visited More

by Kerry19872
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chong Yi
Jun 15, 2015 -

BMW of Gwinnett Place responded

Kerry, We would like to extend our personal regrets regarding your experience with our Sales Department and assure you that we take your feedback seriously. Our General Manager, Chris Dunbar, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at cdunbar@penskeautomotive.com. If you would rather give us your preferred contact information, once received, he is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, United BMW of Gwinnett

May 17, 2015

I was pleasure to purchase my new BMW from United I feel good with my car the and the costumer services at United was excellent, the check engine light is on 3 days after i left the dealer, I'll come More

by Juanchi01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Horcicka, Jeff Hoskins
May 18, 2015 -

BMW of Gwinnett Place responded

Hello, We would love to help service your car and see what is going on with your engine. Please stop by anytime! We will always be here for any of your automotive needs. If you have any questions, please feel free to call our Service Manager, Mike Militello, at mimilitello@penskeautomotive.com. We look forward to hearing from you! Thank you, United BMW of Gwinnett

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