BMW of Grapevine

Sewell BMW certainly lives up to its reputation. As a first time BMW buyer taking vehicle in for initial service, the experience with Sewell BMW was top-notch in every sense. Communication was great As a first time BMW buyer taking vehicle in for initial service, the experience with Sewell BMW was top-notch in every sense. Communication was great throughout the process and everyone was very helpful. Very pleased with the entire experience. More

Sales Personnel (Pressly) very professional and great personality. I came to BMW and heard their service department are very great and keeps their customer(s) updated on their vehicle. So! I purchased a personality. I came to BMW and heard their service department are very great and keeps their customer(s) updated on their vehicle. So! I purchased a BMW-SUV and I am very happy. Kudos goes out to Pressly for such a wonderful salesperson! More

I purchased my BMW 330i in 2024, and ever since then, I've trusted Grapevine BMW for all of my routine maintenance, including oil changes, tire service, and scheduled maintenance. During my most recen I've trusted Grapevine BMW for all of my routine maintenance, including oil changes, tire service, and scheduled maintenance. During my most recent visit, I had a flat tire and noticed that my car was vibrating whenever I shifted into Reverse or Park. I'll admit, I was pretty frustrated having to deal with unexpected vehicle issues that day. However, the moment I pulled into the service drive, I was greeted with warm smiles and a welcoming attitude that immediately put me more at ease. I asked for my service advisor, Grant S., who has been helping me ever since my very first service visit—when I had to replace a busted windshield just three days after purchasing my vehicle. Since then, Grant has been there every step of the way, making every service experience smooth and stress-free. What impressed me most during this visit was the level of communication. The technician sent me a text with a personalized video explaining exactly what was causing the issues with my vehicle. I also received a detailed PDF inspection report showing what components were in good condition, what needed immediate attention, and a complete breakdown of parts and labor costs. Shortly afterward, Grant called me personally to review everything and answer my questions. I honestly couldn't have asked for better communication or customer service. By the end of the conversation, my worries had disappeared, and I felt completely confident that my BMW was in excellent hands. The entire team at Grapevine BMW consistently delivers a first-class service experience, but Grant truly goes above and beyond. His professionalism, honesty, and commitment to keeping customers informed are the reasons I continue to return. If you're looking for a dealership that genuinely cares about its customers and takes pride in its work, I highly recommend Grapevine BMW. More

Each and every visit to the dealership, I am met with very friendly, courteous, well dressed employees. Fast, efficient, knowledgable. A video review of the vehicle is provided after each service. very friendly, courteous, well dressed employees. Fast, efficient, knowledgable. A video review of the vehicle is provided after each service. More

Above and beyond customer service! All employees are accommodating. Very good service department and vehicles are priced well. All employees are accommodating. Very good service department and vehicles are priced well. More

I had an absolutely wonderful experience at Sewell BMW Grapevine, and my salesperson, Audland Gumbs, was truly outstanding. From start to finish, he was professional, patient, knowledgeable, and attentive Grapevine, and my salesperson, Audland Gumbs, was truly outstanding. From start to finish, he was professional, patient, knowledgeable, and attentive. He made the entire car-buying process smooth, easy, and completely stress-free. He answered all of my questions, kept me informed every step of the way, and made sure I felt comfortable and confident with my decision. His customer service went above and beyond, and I truly appreciate how well he took care of me. I would highly recommend Audland Gumbs to anyone looking to buy a car at Sewell BMW Grapevine. Thank you for making this such a great experience!” More

I was reluctant to post here but oh well. I've never bought a BMW and after going here probably never will. I will say the salesman was great, and this isn't about him. I was judged the momen I've never bought a BMW and after going here probably never will. I will say the salesman was great, and this isn't about him. I was judged the moment I arrived, I wasn't treated like the wealthy high class people they're used to to seeing and it was obvious. No manager wanted to meet me, xxxx my original salesperson wasn't there nor followed up later. I've bought several cars and I know what to expect when shopping for a new vehicle. This was by far the coldest, neglectful and disappointing experience. The bad part about it, was that I liked the car a lot and felt I would be approved for it, but that didn't happen, since I was told I need to put down a sizable down payment. I refused although I had it, but the sting of non importance of my dollar and credit vs someone who doesn't look like me dollar and credit shows that classism and other ism's are still alive and well in establishments like these. Not a lot of words were spoken, and while I could say more I would've been more accepting of them saying we're closed. If I knew then what I know now I would've drove past there and saved myself a few inquiries, time and humiliation. I still wish them much success with their chosen demographic of customers whom they worship and treat with the utmost respect. Business is business and while I didn't appreciate my own experience I understand the game. Sewell Sewell Sewell More

Sewell BMW of Grapevine performed like a well oiled machine. My salesman, Harrison Redden, was absolutely great!! He made the whole car buying process smooth and not dreaded. Harrison was only helpf machine. My salesman, Harrison Redden, was absolutely great!! He made the whole car buying process smooth and not dreaded. Harrison was only helpful the whole way through (NOT PUSHY NOR ANNOYING), only helpful in helping me settle on the features, colors, style, etc. and then finding that car for me. Also, Joe Long was so patient and good at explaining all the technology in my new BMW. Thank you guys!!! More

Sewell’s mission is to deliver an exceptional vehicle sales and service experience, with a clear focus on building long-term “customers for life” relationships rather than individual transactions. This w sales and service experience, with a clear focus on building long-term “customers for life” relationships rather than individual transactions. This was my first experience with BMW of Grapevine, and it exceeded expectations, thanks to the attentive service and clear, consistent communication provided by my sales representative, Tim Bae. Mission accomplished—I am a Sewell customer for life. More