BMW of Grapevine

Excellent customer service, they provide loaners if you need it. If you decide to wait they have everything to make you comfortable. My favorite service is they video tape everything about your car and s need it. If you decide to wait they have everything to make you comfortable. My favorite service is they video tape everything about your car and send it to you!!! More

Molly was extremely helpful and efficient in showing us the appropriate model car and helpful in discussing all the options for buying or leasing the car. And Chris was extremely helpful in teaching me th the appropriate model car and helpful in discussing all the options for buying or leasing the car. And Chris was extremely helpful in teaching me the various functions of the car and helped pair the car with my garage and gate. Any questions I had after purchase were handled right away by both Molly and Chris. I am very satisfied with my experience. This is the second car we have gotten from this dynamic duo! and the 8th or 9th car we have gotten over the last 30 years from a Sewell dealership (previous cars were Lexus in Dallas and Jeff Hazelwood) We are truly" customers for life" as Carl Sewell envisioned. More

My recent visit to Sewell BMW Grapevine reinforced why I keep returning: exceptional customer service at every level. An unexpected incident at the dealership highlighted the team’s commitment to service, i keep returning: exceptional customer service at every level. An unexpected incident at the dealership highlighted the team’s commitment to service, integrity, and safety. More important than the incident itself was Joel Priestley's willingness to give his personal time to ensure the situation was handled according to Sewell’s exceptionally high standards. More

Exceptional service and an stress-free process at Sewell BMW of Grapevine. Buying our 2026 BMW 430i was easily our best dealership experience to date. Taylor Juden made the entire transaction smooth, tra BMW of Grapevine. Buying our 2026 BMW 430i was easily our best dealership experience to date. Taylor Juden made the entire transaction smooth, transparent, and genuinely enjoyable. She listened carefully to what we were looking for and handled every detail with care. I highly recommend working with Taylor if you want an efficient, top-tier car buying experience. We are loving the new BMW! More

Tanner and his entire team at Sewell Grapevine is incredible...truly incredible... Because of this type of service (every single time), I will ALWAYS buy from Sewell!!! incredible...truly incredible... Because of this type of service (every single time), I will ALWAYS buy from Sewell!!! More

I would like to thank Jacob and Sewell of Grapevine for providing superb service on my Series 4 BMW. They were both thorough, professional, and extremely helpful in making sure I fully understood what w providing superb service on my Series 4 BMW. They were both thorough, professional, and extremely helpful in making sure I fully understood what was going on with my vehicle. As always, they took the time to explain what services were needed and what I should expect upon my return for my next service visit. I also had a few questions regarding my vehicle purchase back in April. Somehow, the questions were communicated from the service side to the sales team, and I was able to get the information and answers I needed. I truly appreciated the communication and teamwork between the departments. Jacob and Sewell went above and beyond to make sure I was informed and taken care of. Their excellent customer service is greatly appreciated and is a big part of what makes the BMW experience so positive. Thank you both for your outstanding service! More

I had the battery on my 2019 BMW X3 changed in another shop. They had not properly registered it and Auto start/stop would not kick in. I took it to Sewell and for the standard diagnostics fee of $290, th shop. They had not properly registered it and Auto start/stop would not kick in. I took it to Sewell and for the standard diagnostics fee of $290, they provided a 2026 X3 loaner for 3 days which I loved. They registered the battery properly, kept the the car for deep sleep a few nights and tested it. The advisor, Jacob Kelley was really helpful and set me at ease. Even the valet person whose name I can not remember, always addressed me by my last name; not sure how he found out my name. They fixed the issue. But after driving the loaner, I decided to trade in my 2019 BMW and get a brand new 2026 X3 M upgrade. I guess that is how they get you to upgrade but it was nice. More

I had an amazing experience working with Tanner at BMW of Grapevine. From the moment I dropped off my vehicle, he truly listened to my concerns instead of rushing through the intake process. He answered ever Grapevine. From the moment I dropped off my vehicle, he truly listened to my concerns instead of rushing through the intake process. He answered every single one of my questions thoroughly and explained the recommended service clearly without any pressure. What stood out the most was his proactive communication. Tanner followed up in a very timely manner with updates on the progress of my car, so I never had to wonder what was going on. Picking up the car was smooth and fast. Exceptional customer service like this is rare, and Tanner made the whole process stress-free. Highly recommend working with him! More