BMW of Fremont

My honest experience: I recently purchased a BMW X3 from this dealership and had a great overall experience. My journey started with the internet sales team, after which the sales manager personally em from this dealership and had a great overall experience. My journey started with the internet sales team, after which the sales manager personally emailed me to set up an appointment and test drive. My salesperson, Jeremiah Allen, was fantastic. He took the time to walk me through the car's features and upgrades in detail, patiently answered all my questions, and advocated for my target price with management. When it came to negotiating the numbers, the sales manager, Shabir Kudus, was incredibly approachable and transparent. My only real grievance was regarding the rebate/incentive application—the initial dealer discount percentage was reduced to offset the incentive, which didn't feel entirely fair to me. However, Shabir did his best to explain the breakdown and ensure I understood the math. Outside of that specific hitch, he was a great guy to work with to finalize the deal. Finally, I worked with Patrick in finance. While there was a strong push to buy extra protection packages—which is standard dealer practice, though I declined-he was easy to talk to and provided all the necessary details clearly. Overall, it’s a great dealership. A huge shoutout to Jeremy, Shabir, and Patrick for making this deal happen! More

BMW will remind you when service is due, but apparently not when your $1,000+ prepaid maintenance plan is about to expire. I learned my coverage had expired just 2 days earlier. BMW confirmed they do not not when your $1,000+ prepaid maintenance plan is about to expire. I learned my coverage had expired just 2 days earlier. BMW confirmed they do not send expiration reminders and expect customers to track it themselves through the app or website. Several dealerships told me this happens all the time. Disappointing customer experience from a premium brand. More

Representatives review all services required and discuss available options. Although the maintenance took three hours primarily for an oil change, this was acceptable. I am satisfied with the service provid available options. Although the maintenance took three hours primarily for an oil change, this was acceptable. I am satisfied with the service provided, and my vehicle was also washed. More

Very pleasant staff. They called Uber for me so I could do some shopping while my car was serviced. The repair was done quickly. They called Uber for me so I could do some shopping while my car was serviced. The repair was done quickly. More

I had an excellent experience purchasing my vehicle from this dealership. The entire process was smooth, professional, and stress free. The sales team was friendly, knowledgeable, and took the time to answe this dealership. The entire process was smooth, professional, and stress free. The sales team was friendly, knowledgeable, and took the time to answer all of my questions without any pressure. More

Although BMW of Fremont had an amazing used Subaru for me, the service was terrible. Not only did they slap a $13k finance fee on the price tag, they also did not follow through with getting my plates and me, the service was terrible. Not only did they slap a $13k finance fee on the price tag, they also did not follow through with getting my plates and registration from the DMV. Thankfully I was able to refinance through my credit union, who did things right. Maybe if I was purchasing a new BMW they would have taken more care. More

Very helpful and the atmosphere is always clean. Service advisor Nick is kind and always very helpful. Foreman Noel is top notch with his experience in dealing with BMW vehicles. Thank you Nick and Service advisor Nick is kind and always very helpful. Foreman Noel is top notch with his experience in dealing with BMW vehicles. Thank you Nick and Noel!! The new Service advisor Sonia is also doing a good job and learning the ropes. Thanks also!! More

Calvin was kind and worked well with us. He came in on his day off to accommodate us He came in on his day off to accommodate us More