Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,004 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,004 reviews
February 08, 2022
Awesome guy helped me out every step of the way still in contact with him. He’s an awesome salesman. He’s not a jerk off like the rest of them he actually cares about his clients and doesn’t xxxxxxxx them o contact with him. He’s an awesome salesman. He’s not a jerk off like the rest of them he actually cares about his clients and doesn’t xxxxxxxx them or trick them into buying stuff he tells it how it is. Best car salesman I’ve ever had and I’ve been to a lot of them over the years. Keep this guy around he’s your saving grace. More
by Koestner.kevin88
February 08, 2022
I don’t usually do reviews but this one was earned Greg in service was very caring and nice from when he spoke to me on the phone then when I came in for the service appointment he was great from the begi in service was very caring and nice from when he spoke to me on the phone then when I came in for the service appointment he was great from the beginning to the end when I picked up my vehicle from service. Kudos to Greg and the service team. More
by Vali2
Employees Worked With
February 08, 2022
My 2021 Bmw x5M was stolen on thanksgiving night and I brought it back to BMW of FREEHOLD where I initially purchased the vehicle for repairs. Gregory Itkin handled my car and treated me and the car like brought it back to BMW of FREEHOLD where I initially purchased the vehicle for repairs. Gregory Itkin handled my car and treated me and the car like a rare gem. He personally handled every detail, along with the nightmare that insurance can be and made sure my car was returned to me in both a timely manner and as if it came directly off the showroom floor. He’s polite, pleasant to deal with and an amazing problem solver. Both Greg and BMW of Freehold have my business for life. Thank you again guys! More
by Missmmoyet
February 06, 2022
Greg was super helpful and very knowledgeable would recommend him and this dealer for all your bmw needs recommend him and this dealer for all your bmw needs More
by Cjcrusader68
Employees Worked With
February 04, 2022
John Cheung is amazing! I actually had a great time buying our BMW and his professionalism, courtesy and attention to detail is beyond anything we have ever experienced when buying a car. John is know buying our BMW and his professionalism, courtesy and attention to detail is beyond anything we have ever experienced when buying a car. John is knowledgeable, anticipated our every need and impeccable with all aspects of his service! Thank you John for such a wonderful buying experience! More
by sagomez2012
February 02, 2022
Mike is a trusted salesperson and puts his clients safety and needs first. He helped me find a great car but more importantly took great care when finding something suitable/perfect for my daughter. He is my and needs first. He helped me find a great car but more importantly took great care when finding something suitable/perfect for my daughter. He is my go to from now on! More
by Peckinsky
Employees Worked With
January 29, 2022
Had a wonderful experience buying a used BMW at Freehold BMW. The client advisor Mark Eustice is very experienced and knowledgeable about BMW’s. There wasn’t a question he couldn’t answer. He was patient an BMW. The client advisor Mark Eustice is very experienced and knowledgeable about BMW’s. There wasn’t a question he couldn’t answer. He was patient and never pressured me throughout my experience. I would recommend Mark to anyone looking to make a BMW car purchase. More
by Danaguzzo12
Employees Worked With
January 24, 2022
Thank you so much for all your patient and knowledge.They all go above and beyond for their customers! all go above and beyond for their customers! More
by Ssr417
January 22, 2022
Mark worked very hard to get us all that we wanted with our budget and we were so happy! He kept in communication with us and was super friendly every step of the way. our budget and we were so happy! He kept in communication with us and was super friendly every step of the way. More
by pjover20
Employees Worked With
January 14, 2022
I recently had a battery issue with my 2021 BMW X5M Comp. Craig was there for me as soon as I made a phone call to him. He arrived at my home the very next morning to help me with my issue. He went above and Craig was there for me as soon as I made a phone call to him. He arrived at my home the very next morning to help me with my issue. He went above and beyond what I expected. I can't express how much I appreciated his help and expertise. Thanks again Craig for all you did for me. More
by fastcars
Employees Worked With
