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BMW of Fairfield - Service Center

Fairfield, CA

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1 Review
Call Service Center (707) 344-9938

1 Review of BMW of Fairfield - Service Center

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June 06, 2024

Horrible customer service. Kept pushing off the day I was supposed to get my car back and would not give me a rental. Also was over priced for a part of the vehicle when I was More

by j000_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac Ruiz
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Jun 17, 2024 -

BMW of Fairfield responded

I'm sorry to hear about your experience with our customer service. It's disappointing that we didn't meet expectations regarding the timeline and pricing for your vehicle. We aim to provide clear communication and fair pricing, so I would like to discuss this further with you. Please reach out at your convenience. Thank you, Nate Sanchez - Service Manager - (707) 402-1507