Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Fairfax
Fairfax, VA
1,050 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,050 reviews
May 29, 2017
Customer Service is Job #1 As always, BMW of Fairfax treated me as if I was their only customer! From the time I stepped out of my vehicle when I arrived at the service center t As always, BMW of Fairfax treated me as if I was their only customer! From the time I stepped out of my vehicle when I arrived at the service center till the moment I drove off, customer service was their #1 Goal. My vehicle was ready within the estimated timeframe, the service advisor was courteous and professional, and the customer waiting room was well-stocked with amenities such as free wifi, snacks and beverages to make my stay comfortable. BMW of Fairfax treats it's customers like ROCK STARS! More
by Lowhiskey
Employees Worked With
Ericka Nelson
May 19, 2017
Nice service I like the online appointment system. I had to change my appointment several times and it worked flawlessly. When I drove in they were very polite I like the online appointment system. I had to change my appointment several times and it worked flawlessly. When I drove in they were very polite and explained everything to me. My wait was just over an hour which is respectable. More
by Stanley Fujii
Employees Worked With
Suhaylah Adebo
May 19, 2017
2017 X1 Purchase James Duerbeck surpasses every measure of service and I’m thrilled with the sales experience and my new 2017 X1! He reserved time to listen first a James Duerbeck surpasses every measure of service and I’m thrilled with the sales experience and my new 2017 X1! He reserved time to listen first and then explained newest models, offering some options to consider, spent time to test drive and demo various capabilities, and finally helped guide best decisions tailored to me, not the highest cost. His knowledge of every model current and past was amazing to help us understand feature changes and upgrades - there wasn’t one question he couldn’t answer even related to our 2008 328i. James kept us updated on delivery timing and did a thorough walk though of the X1 upon delivery. He also called to follow up to see if I had questions and has his number pre-programmed in the nav to contact him any time. James has BMW top sales recognition but with the service he provides, you’d think you’re his only customer. We come back to buy from James because he is exceptional! More
by Teresa
Employees Worked With
James Duerbeck
May 02, 2017
3-hour wait for an Oil Change & Worst Service Rep. May 2, 2017: BACKGROUND: 1st time I serviced my car at "BMW of Fairfax". I arrived punctually to my 9 am appointment for an oil change and multi-p May 2, 2017: BACKGROUND: 1st time I serviced my car at "BMW of Fairfax". I arrived punctually to my 9 am appointment for an oil change and multi-point inspection I was lured to by their online coupon. I always service my BMW at another dealer in the area but they did not want to honor the coupon. In hindsight I would have preferred to pay the extra money for a better experience. SHORT VERSION: Waited ~3 hours for a simple oil change, received passive-aggressive treatment and worst-ever customer service by the so-called "service advisor". Service Manager helped at the end but the damaged was already done. LONG VERSION (if you want to read the details): After waiting at their customer lounge for 2 hours without any update I located the "service advisor" I was assigned, he checked and stated they needed 20-30 more minutes, that they were draining the oil and they would wash the car after that. After 45 more minutes he showed up, stated that my car was ready, took me to the cashier, handed her the paperwork and only said "Thank you" and started to walk back to his office. No explanation/details on the multi-point inspection. No apologies for the delay. I said "Three hours for an oil-change?". He immediately got upset and said let's see if it were 3 hours, got the paperwork back and circled the times recorded on them and said something like "it was not 3 hours". Apparently they opened the service at 10:30 not 9:00 when I arrived. He did not give me a chance to react and ran to his desk. When I noticed the issue on the times on the invoice, I went to his desk and pointed out that clearly my car and I were there for the first 1.5 hours just doing nothing. He only said "ok, thank you". I was very calm today and did not want to say what that person really deserved to hear and on my way back to the cashier I asked for the Service Manager. I explained the situation to the Manager, he was understanding, apologized to me, stated that almost 3-hour wait for an oil change is not typical nor acceptable and that he would talk to the service advisor. Since there was nothing he could do to change the past, he offered to at no charge, get the code for a check engine light that coincidentally went on while driving to the dealer. At 9 am when I mentioned about the light to the service advisor, he said that he would have to charge me the $175 diagnostic fee. I did not order the diagnostic because I suspected it was related with the Gas Filler Cap left loose by a gas station attendant in New Jersey over the weekend. It turned out that I was right. I left the dealer in good terms with the Service Manager but extremely frustrated by the whole experience. More
by Victor
Employees Worked With
Allen C.
April 04, 2017
BEWARE! BEWARE! BEWARE! UNDERHANDED FINANCE TACTICS!!! My husband and I had been looking for 6 series GC for the last few months. We found one at Fairfax BMW that had low miles (2016 with 5,000 miles) and My husband and I had been looking for 6 series GC for the last few months. We found one at Fairfax BMW that had low miles (2016 with 5,000 miles) and was at a great price. On the surface the customer service was what I had expected. We flew from OH to VA to purchase the vehicle. I had stepped away while my husband signed the paperwork. Late that evening I reviewed the paperwork and noticed that we were overcharged for the BMW Maintenance Refresh and charged for an extra year of BMW Maintenance that we didn't request. I immediately called the dealership the next day and spoke with the finance guy and asked about the over charges. They charged us $1295 for the maintenance refresh and $1890 for the additional year of maintenance. Initially, during the call I didn't disclose that I had already spoken to three Finance Managers at different BMW dealerships who explained to me that BMW states what the cost should be, which includes a nice markup already. They each told me that the BMW refresh should have only been $700 and the additional year of maintenance that we didn't ask for should have only been $1200. When I told the Finance guy that the refresh should have been $700 he told me that was incorrect (lie #1), that it depends on what car you get (lie #2), and that BMW doesn't even offer a Maintenance Refresh plan for that low (lie #3). At this point I disclosed that I had spoken with other dealerships and they explained to me how it works and that regardless of what car we got the price is still the same. Immediately the finance guy began to retract his statement. He then told me that their prices are very competitive and they have to make the money up somewhere. I stated it back to him and said, "what I just heard you say is that since your cars are low, you mark the prices up to recover the difference and tell people those are the BMW prices." At that moment, he began to get irritated and told me they have to make money somehow. I asked for the BMW customer service number and he told me I could go on the internet and find it myself. I asked for the General Manager and he told me he I could hang up, dial back, and ask for him myself. I called back and left a message for the GM. It’s been over 24 hours and I haven't received a call back. No worries, I didn't expect one, which is why I've taken the matter up with BMW who has agreed to look into the situation. I wouldn't recommend this dealership to anyone. If they are willing to lie about the costs and add in services you didn't ask for to make up for them lowering the price, then no telling what else they would do to make a dollar. Where there's smoke there is fire. More
by Tee
Employees Worked With
Finance Manager
April 01, 2017
Poor sales experience my personal dealings when comparing the level of treatment from Waseem Qureshi is like dealing with a fast food worker, completely unprofessional you my personal dealings when comparing the level of treatment from Waseem Qureshi is like dealing with a fast food worker, completely unprofessional your typical used car salesman. I love the product but would not consider this dealership to buy it from. More
by The truth
Employees Worked With
Waseem Qurishe
March 21, 2017
BMW of Fairfax I have purchased used and new BMWs from this dealership. I had some issues with the CPO(used) car which were quickly addressed by service. This de I have purchased used and new BMWs from this dealership. I had some issues with the CPO(used) car which were quickly addressed by service. This dealership is smaller and older then most but sales and service is great. More
by tmckinley
Employees Worked With
James Duerbeck
March 18, 2017
Continuing support What I most appreciate was the continuing help I received from my sales person. I purchased my x5 in October 2016 and over a year later I had a repai What I most appreciate was the continuing help I received from my sales person. I purchased my x5 in October 2016 and over a year later I had a repair problem with another BMW dealer in Florida. I called my original sales person and he put me in touch with the technical specialists at Fairfax BMW. Thanks to them, I was able to resolve my problem with the other dealer. More
by X5Owner
Employees Worked With
James Duerbeck, Danny Williams
March 14, 2017
A true partnership at a local dealership Since purchasing my first BMW, I have been extremely happy with the level of customer service at BMW Fairfax.. The experience was great and the servic Since purchasing my first BMW, I have been extremely happy with the level of customer service at BMW Fairfax.. The experience was great and the services are above and beyond. I have been to several BMW locations in VA but fairfax BMW by far has been the best dealership. These guys are great. More
by Mohamed Hussain
Employees Worked With
Dirbeck, Leon
March 13, 2017
BMW Fairfax I have leased my 3 series from BMW of Fairfax. It is a dealership that provides great customer service and keeps in touch with its customers. All r I have leased my 3 series from BMW of Fairfax. It is a dealership that provides great customer service and keeps in touch with its customers. All representatives are great, but I recommend asking for James Duerbeck. He has significant knowledge and does a great job staying in touch with his customers. More
by saziz786@gmail.com
Employees Worked With
James Duerbeck
