Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Fairfax
Fairfax, VA
1,050 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,050 reviews
December 12, 2017
BMW service I've had service at the Fairfax location serval times. The customer service is always outstanding! The car maintenance is always great and the waiting I've had service at the Fairfax location serval times. The customer service is always outstanding! The car maintenance is always great and the waiting area is very relaxing. More
by Blaj
Employees Worked With
Elena Tanase
December 12, 2017
Light assembly replacement Made appointment for replacement of stone-damaged headlight. Part was ordered when appointment made, and the repair was made promptly and efficientl Made appointment for replacement of stone-damaged headlight. Part was ordered when appointment made, and the repair was made promptly and efficiently, and the price was right. Details were explained all through the process. Customer service here is the reason I will never go anywhere else More
by Chip68
Employees Worked With
Frankie Johnson
November 06, 2017
Great Experience buying new at BMW Fairfax We just completed purchase of a new M240 and could not be happier. Our sales rep, Abed helped us through the entire process, answering our questions We just completed purchase of a new M240 and could not be happier. Our sales rep, Abed helped us through the entire process, answering our questions at every step of the way with skill earned from his years of experience with BMWs. Going forward, Abed is my go-to guy for whatever BMW we might be looking for in the future. We traded in our existing vehicle and Abed worked with the Trade-in Department to get us a very reasonable price on the old vehicle. The Finance office function was equally smooth and without drama. The entire process from start to finish has made us completely satisfied customers. If you find the car buying process as filled with anxiety, then look up Abed. He's the best. More
by Richard F
Employees Worked With
Abed
October 31, 2017
BMW of Fairfax = worst dealership ever Worst dealership. They love you when you're dropping $$$, but when it comes to Takata's airbag recall, they dropped the ball not once, not twice, but Worst dealership. They love you when you're dropping $$$, but when it comes to Takata's airbag recall, they dropped the ball not once, not twice, but three times. After calling on multiple occasions to get my driver airbag replaced because of a safety recall, they told me on 3 separate occasions that the part had been ordered and they would call me when it arrived for replacement. After 3 months, and calling each month to check, without it arriving but them assuring me that it was just taking a long time, I call today and they now tell me there is no record of them having ordered the part for my car. But they offer to order the part today. Yeah, that's a lot of help while I've been driving a car with a potentially faulty airbag. I'm taking my business elsewhere and will tell anyone I can that BMW of Fairfax is the worst BMW dealership. Customer satisfaction = 0. Thanks BMW of Fairfax for nothing. More
by RafDog73
Employees Worked With
N/A
September 26, 2017
Unhelpful and discouraging Over the years I have visited BMW of Fairfax when shopping for a car and they are consistently unhelpful and even discouraging. When someone finally a Over the years I have visited BMW of Fairfax when shopping for a car and they are consistently unhelpful and even discouraging. When someone finally approaches you they act as though it is an imposition to serve a customer. We arrive eager and excited and leave disappointed. It's hard to want to buy at a dealership with a gray cloud over it. They need more training at BMW of Fairfax. More
by Dfavilla
Employees Worked With
The employee did not identify themselves (may have had a name badge on)
August 18, 2017
Repairs Had a leaky valve repaired. Made use of a coupon that saved me money on the repairs. My service advisor is Allen Capaldi. He had been my service advis Had a leaky valve repaired. Made use of a coupon that saved me money on the repairs. My service advisor is Allen Capaldi. He had been my service advisor for 8 years and helps me prioritize my repairs and maximize my coupon discount. Thanks, Allen, and staff for 8 years of wonderful service. More
by EllenP
Employees Worked With
Allen Capaldi
July 27, 2017
Horrible I have used this location for several years and not impressed with this location at all. You leave messages and they dont call back. You call for man I have used this location for several years and not impressed with this location at all. You leave messages and they dont call back. You call for manager and theu dont call back. The larts department is worse. I go to Sterling BMW if you wants a good place to go that cares about customers. More
by Dcdetails
Employees Worked With
Chris with parts
June 26, 2017
Great work! Fair price! Recently my BMW was serviced at Fairfax, Va. Overall, I was pleased with the work performed on my 550i GT. It runs like it's hot out the gate. My Tech Recently my BMW was serviced at Fairfax, Va. Overall, I was pleased with the work performed on my 550i GT. It runs like it's hot out the gate. My Technician Frankie Johnson is awesome! She is the best to work with and explains mechanical matters well. I also appreciate the fact an inspection identified and saved me a issue that would have caused major mechanical issues. Great relationship and commitment to great service! More
by Terrance G
Employees Worked With
Frankie Johnson
June 07, 2017
poor costumer service I had hoped to buy my next car from Fairfax BMW. After getting a reasonable response from Kelsey (e-sales agent) on line we decided to schedule a time I had hoped to buy my next car from Fairfax BMW. After getting a reasonable response from Kelsey (e-sales agent) on line we decided to schedule a time for the so called “VIP appointment”. I was given the name of two contacts that would await our arrival and help us with our purchase. Upon arrival, they couldn’t find either person and after a while they found someone who reluctantly walked up to us and showed us a car that was not ready for viewing. And after a few minutes we walked away and looked for someone to talk to but didn’t find anyone so we left. Really???? This is your VIP treatment? Oh and BTW this was not my only negative encounter at this dealership. Two weeks prior I had stopped by to ask about the BMW i3’s range difference and a lazy sales person wouldn’t get out of his seat or put down the newspaper he was reading long enough to answer me. And finally he suggested that I go on line and read about it. I ended up buying a BMW next week from another dealer that didn’t claim “VIP” but treated us in the VIP manner. I would NEVER recommend Fairfax BMW to anyone. More
by bakhteria
Employees Worked With
Kelsey
June 07, 2017
Repair Service on 2011 BMW 335i BMW of Fairfax service department has treated me and made me feel as though I am a very special customer. My service advisor has been Konrad Malinoski BMW of Fairfax service department has treated me and made me feel as though I am a very special customer. My service advisor has been Konrad Malinoski for the past 3 years who has handled every single of my service/repair trips. Not only he has worked with his service team to repair/service my car correctly the first time, but also he has been very diligent in providing a reasonable pricing/discount. In addition, every repair/service has been delivered on time as p promised. The work is quality and never had one single issue after the repair/service. Good Job, Konrad!!! The service department overall has also provided great accomodation in term of car loaner, car wash after service and advise. They also provided all animeties such as snacks, WiFi and refreshment such as water, soft drinks and muffin. They also deserve a top 5 star rating as well! More
by Tony Nguyen
Employees Worked With
Konrad Malinoski
