BMW of Denver Downtown

Worst experience of my life. I have nothing against the sales person I worked with. I purchased a used jeep less than a month ago. Hesitant, and mentioned that if there were any I have nothing against the sales person I worked with. I purchased a used jeep less than a month ago. Hesitant, and mentioned that if there were any large fixes in that 1st month if they were going to do the right thing and fix it, IF this happened.. guess what... the engine blew up on me.... and they have refused to help in any way. Bad communication and horrible business. Yes. I know buying a vehicle as is and used has its hurdles. That's why I purchased a warranty, had the conversations I had prior to buying. This company in the beginning told me they would fix it if we paid.... mind you we haven't even had this for a month!!!!! And now, they say they don't have the tools to fix a leak..... im so enraged and disappointed by the service here. Being treated like less than desirable customer. It's been weeks of back and forth, so much spent on rideshares, being put out of work and schedules for this. I don't feel like this company is doing what a good business should do. NEVER buy from here unless you're buying a brand new car...... im sure that experience is much better and you'll probably be treated better than I was. So a month in and my car is broken and sitting unfixed, thousands in and a vehicle that doesn't run without overheating, sold with issues and no repercussions for anyone but me. More

Overall just a poor experience. they seem disorganized. I decided to buy the car but given I was over an hour away I could not make it the next day to pick it up. I offered to pay a they seem disorganized. I decided to buy the car but given I was over an hour away I could not make it the next day to pick it up. I offered to pay a non refundable deposit and sign a contract of sale but they said no if someone comes in we will sell the car to them and will not hold the car for you. They offered a trade in value multiple thousands below several other dealerships I had been in. Was told maintenance was complementary for the next 3 years then after contract signing was told no it is not included but you can pay 4k to have this added. I didn't like the humans there and overall a crap experience. I would not recommend them at all. More

This is my 3rd new BMW from BMW of Denver Downtown and once again, it was an excellent experience (2023 X3 M40i). Edward Freehart and Seisho Limbacher know how to make a customer feel like a VIP. I cann once again, it was an excellent experience (2023 X3 M40i). Edward Freehart and Seisho Limbacher know how to make a customer feel like a VIP. I cannot understand the negative reviews as our transactions, from custom ordering to trade-in to delivery, pricing and finance have all been amazing! I HIGHLY recommend this dealership and Seisho to deal with. 5 stars hands down, I won't go anywhere else! More

Terrible experience. will never go back. dropped my mint condition rare-spec M2 Competition off for service, returned to me with over $3,000 damage that dealership refuse will never go back. dropped my mint condition rare-spec M2 Competition off for service, returned to me with over $3,000 damage that dealership refuses to fix and told me to file a claim with my own insurance. They were super rude in my interactions and didn't express any remorse. Was literally inquiring with them about purchasing an X5M, which obviously is off the table....bad business practices, unethical dealership. More

Had our car serviced here and it was left over night! There was a hail storm and our car was damaged, dents on the hood roof etc and a cracked windshield. After speaking with Manager Edward Freehart, he There was a hail storm and our car was damaged, dents on the hood roof etc and a cracked windshield. After speaking with Manager Edward Freehart, he helped guide us to getting the correct repairs started/completed! I was amazed at his customer service it was second to none. After the stress of having our expensive BMW damaged by the storm he has put my mind at ease and gone above and beyond to get our vehicle back to looking tip top! Couldn’t be happier and applause to BMW Denver and the team. More

By far the worst experience I have ever received at any auto service department - especially a BMW one. I have worked with Kuni Lexus and Schomp BMW in the past, but BMW of Denver Downtown is the poorest a auto service department - especially a BMW one. I have worked with Kuni Lexus and Schomp BMW in the past, but BMW of Denver Downtown is the poorest and rudest service I have ever received. My BMW was leaking oil so I took my vehicle in for service. The service advisor, Phillip Graham took a look at my car and suggested that the valve cover needed to be replaced and it'll cost me $2,224.90. I asked Phillip Graham to have the technician look at it and get back to me with the diagnosis. Typically any reputable BMW service will send me a video of the diagnosis. I never received one. I also did not receive any communication from Phillip Graham until the following evening that my car has been serviced and fixed. I had a meeting with the service manager (Robert) to complain about the poor service that I had encountered from Phillip Graham, the manager indicated this was a common practice and was defensive in his tone and mannerism. Same Phillip Graham later behaved like a petulant child in front of his manager. Neither the manager (Robert) nor the service advisor (Phillip Graham) understands customer service. As a result, I will not recommend BMW of Denver Downtown to anyone. If you're taking your vehicle to them for service, please be sure to get a quote from elsewhere. BMW of Denver Downtown service's practice is not honest nor is it reputable. Stay away if you can.  More

WORST BMW service ever experienced. Dishonest and Incompetent! While my X5 was in for an oil change, they broke my windshield in half! They admitted it happened in the shop but state Dishonest and Incompetent! While my X5 was in for an oil change, they broke my windshield in half! They admitted it happened in the shop but stated that it "must have been the weather". Complete buffoons! Steer clear from this place. More

Very comfortable dealership, very large showroom and service center. Rod was very courteous and helped us with a fast transaction on a CPO 5 series. service center. Rod was very courteous and helped us with a fast transaction on a CPO 5 series. More

unfortunately and literally, the most disorganized, underwhelming group I've ever had the pleasure to speak to. From the start of finding the vehicle and making contact - 4 people until you speak to an underwhelming group I've ever had the pleasure to speak to. From the start of finding the vehicle and making contact - 4 people until you speak to an actual sales person. Once a sales person called me (20 minutes later than appointment time), I tried to set up a video call (which is offered by the dealership) to view a vehicle, however the sales person wouldn't commit to an actual "meeting time"; and stated" it would be hard if another customer came in at that time". I asked him if I was a customer, but he wouldn't say :) haha.... so poorly trained; shop elsewhere. More

This dealership sold me a car for $15,000 with a blown transmission and busted front axle and never said a word about it me. In fact I was assured they they do very rigorous inspections of all of their ve transmission and busted front axle and never said a word about it me. In fact I was assured they they do very rigorous inspections of all of their vehicles as they sell high end cars and want return customers. The day after I bought it, I heard/felt the grinding under my feet. When I called to confront them, I was told I would definitely not be getting any of my money back. They only offered to sell me a different car. I do not trust them after what they pulled the first time and I certainly won't be putting my trust in them a second time. I feel I was an easy target as a single female. I would highly recommend you think twice before buying a car from this dealership. They are dishonest and unethical. More