BMW of Dallas - Service Center

Victor my service manager took great care of my service issues. He gets 5 stars issues. He gets 5 stars More

NEW Friendly, courteous and efficient staff. Everything is always explained up front with explanation video(s) and expectations. Clean, modern dealership. Highly recommend. Everything is always explained up front with explanation video(s) and expectations. Clean, modern dealership. Highly recommend. More

The people in service make the difference here. Norma Aquilar is fantastic and she is one of many but a standout and a reason I go back! Norma Aquilar is fantastic and she is one of many but a standout and a reason I go back! More

Friendly, courteous and efficient staff. Everything explained up front. Video of walk around with explanations and expectations. Beautiful, clean, modern dealership. Highly recommend Everything explained up front. Video of walk around with explanations and expectations. Beautiful, clean, modern dealership. Highly recommend More

The dealership staff was courteous and eager to assist. I found the attentiveness when returning for pick up as top notch. I found the attentiveness when returning for pick up as top notch. More

Colin Roof has been excellent to work with and very helpful every time we’ve brought our car in for service. He even accommodated us at the very last minute with an urgent service we needed before a tr helpful every time we’ve brought our car in for service. He even accommodated us at the very last minute with an urgent service we needed before a trip. We come to the Dallas dealership even though there’s a closer dealership to us because the service is top notch here! More

Fernando Marquez Was extremely helpful and took the time to walk me through everything that was being done to my vehicle. to walk me through everything that was being done to my vehicle. More

The guy who help me during pick up is so amazing ! ! Best service while other was ignoring me .. he should get a bonus ! Because if it was not for him … would give you all 1 star …. ! Best service while other was ignoring me .. he should get a bonus ! Because if it was not for him … would give you all 1 star …. More

NEGATIVE 1 STAR REVIEW! Serviced my car 2 different times for the same issue. Problem was never fixed. Car was never cleaned. Settings were not adjusted as requested. Terrib Serviced my car 2 different times for the same issue. Problem was never fixed. Car was never cleaned. Settings were not adjusted as requested. Terrible service. Had to go to another location (grapevine) was told I would be charged yet again for the same service that the Dallas dealership never fixed. Overall would cost around $1K for a wheel alignment/ tire rotation/ wheel balance being charged 2x for this service. Unacceptable and extremely disappointed in these dealership and BMW overall. More

Happy with the service agent, helped me with what I have needed and recommended what is needed to keep my car in good shape. needed and recommended what is needed to keep my car in good shape. More