BMW of Dallas

Associate was very helpful and informative. Richard kept me up to date on when the car would be ready. Richard kept me up to date on when the car would be ready. More

The dealership in the past car purchases was great. This time the salesman was not as impressive, This time the salesman was not as impressive, More

From the moment I walked in the dealership everyone was welcoming, kind and polite and helpful welcoming, kind and polite and helpful More

I am so disappointed with this dealership, all I got serviced for was an oil change that was supposed to be no longer than an 3 hour service… and then that resulted in needing a change on a starter that serviced for was an oil change that was supposed to be no longer than an 3 hour service… and then that resulted in needing a change on a starter that was recalled. It took a WHOLE day for them to do this, mind you we asked for a loaner car while we were in Dallas (we live 2 hrs away and I was in town for a work conference) and they could not provide us one. By the time it got to 5pm.. no answer on when we are getting our car back. I had to call sales to get a hold of service. When we FINALLY were told we could get our car, my husband’s expensive straw hat was either sat or stepped on and completely messed it up! When we asked what happened no one had an answer. This is so unacceptable and I will never go back!! More

Very prompt and open to make a deal. Up front and direct as business goes. Up front and direct as business goes. More

The card was not prepared properly. I had to bring it back for a bad tire pressure sensor and defective key fob. Also when I took to mechanic and they told me it has a bad rear break. I I had to bring it back for a bad tire pressure sensor and defective key fob. Also when I took to mechanic and they told me it has a bad rear break. It also had torn seat on the driver side. Overall, the sales person was great and took care of me and most of the issue. I do wish that the brakes should have been addressed before selling the car to me. More

AMAZING customer service from Francisco! First time customers, moving my daughter from Georgia to Dallas and encountered car trouble! Francisco was an incredible comfort to us both, quickl First time customers, moving my daughter from Georgia to Dallas and encountered car trouble! Francisco was an incredible comfort to us both, quickly identifying the problem and quickly solving our issues. He was a God send for us all! More

I bought a 2026 430i remotely (about 500 miles away). The experince was easy, direct, and the vehicle met my expectations. No surprises, and I was in and out in about 1.5 hours. I would buy from this de The experince was easy, direct, and the vehicle met my expectations. No surprises, and I was in and out in about 1.5 hours. I would buy from this dealer again! More

The two stars this dealership gets are from 3 years ago when I bought the car. John was a wonderful help and got me my dream car! My problem comes now with service. I received a recall notification for m when I bought the car. John was a wonderful help and got me my dream car! My problem comes now with service. I received a recall notification for my car, so I scheduled the recall service and since my car was going to be in the shop; I figured I might as well have the upcoming oil change and state inspection done. When I dropped off the car, my service advisor Sumair checked me in and handed me the estimate paperwork to sign. He didn’t go over it with me and I read the estimate total saying $330. Which sounds right for an oil change, a state inspection, the recall, and a power issue which is covered under warranty. I sign the paper and drop off my car with the timeline that I’ll be done by mid day. Midday comes and I am informed the cars service is complete but they need to drive it a little to make sure all the lights stay off. No problem. Then I am informed the car will not be ready till the next afternoon. Which is already inconvenient because I scheduled the service for a day off of work and won’t have my car for work. Not the end of the world I can uber. I am then informed that they still need to drive my car and the car isn’t going to be ready till the evening. I understand dealerships get busy no problem. The problem comes from my estimate going from $330 to having to pay $1150. The service advisor lying that I was informed of the charges prior. Which I was not during the check in nor through any communication. The dealership driving my car 59 miles and for over 2 hours which I can track on my app. To “help me out” the service advisor told me he added a $50 discount for me. When asked where the discount was he said it was already added in and he saved me $100 which on the invoice there was no discount anywhere. This is not the way to conduct business. Not sure if Sumair the service provider is just messing with people and writing it off as their estimate calculator is broken or if this is a BMW issue, but this is ridiculous and unacceptable. More

The service was great, the people were great and I would come back to get more work done come back to get more work done More