BMW of Dallas

Never Use This Dealer Update to my 5 star review posted on Google. NEVER USE THIS DEALER. They sold me a defective new car with only 9 miles on it and covered it up wh Update to my 5 star review posted on Google. NEVER USE THIS DEALER. They sold me a defective new car with only 9 miles on it and covered it up when I took it in for diagnostics and repair. I subsequently took it to Classic BMW and they properly diagnosed the problem and uncovered that two key front end parts had been replaced since leaving the factory but could find no record in BMW USA even though it would have been a warranty fix. Of course, the "fix" didn't fix it. The car dangerously drifted to the right, within 2 seconds of taking hands off steering wheel I would be other lane next to me. I was constantly having to tug left to keep it straight. Classic changed some parts to make it drivable but it still has drift, but minor, modestly irritating. I knew better than to use an Autonation dealership but they had the inventory and in a weak moment I bought car from them. Part of my emaIl to the new BMW of Dallas GM Tania Eubank is below. Our telephone conversation after she read my email was a waste of time. They are taking no responsibilities and don't care that I have text exchanges with my sale rep that document the whole ugly process. They are betting I wont file suit alleging fraud, comforted by the fact that my sales rep has moved on. My email to Tania: " Unfortunately, my worst dealer experience in 45 years of car ownership, EVER! I should sue for BMW of Dallas selling me a new 2016 M235iX with an apparent latent front end defect, covering it up and then lying to me when I took it in to repair (occurred before you arrived). Due to health issues I have not taken action until now. My car drifted dangerously to the right from the git go (4/27/16). For several months I kept adjusting tire pressure thinking that was the culprit. I finally brought it in last summer to have it checked out. Service called and said I had a front rim that was bent on the inside. I responded I had no idea how that could have occurred but asked for repair under my wheel and rim insurance I bought with car. Service said it would not cover the repair. I threatened to escalate to BMW USA. Service said they would go up the chain and get back to me. A few days later service called and said the rim was not bent and I only needed a front end tire rebalance and rotation. I authorized the work 💭 great but very suspicious about the competency of the service department. I also had a separate issue on a bungle quote to replace the chin spitter (a very poor design, barely 3 or 4 inches off ground) plus a poorly done repair. I picked up my car and when paying my invoice I noted that service said the car did not drift when I first brought it in and that I had requested the rebalance/rotation. Both lies. My sales rep Jamie Forbes was kept in the loop the entire time and I have texts and emails to prove it. I ignored invoice comments and paid under the assumption I would drive away a satisfied customer. (I have owned 3 BMWs prior to this, not BMW of Dallas, plus 4 Lexus, Porche, Ford, Chevy, Suburu, Honda, Mini...). It never occurred to me I would be lied to in an attempt to cover up a more serious issue. I drove away and immediately realized NO DRIFT IMPROVEMENT. I contacted my sales rep, Jaimie Forbes (who was always great) that it was not fixed and I felt like I had been lied to and read her what was on the invoice. I told Jamie I planned to escalate to BMW USA but out of respect for her I would get a second opinion from Classic BMW who I had planned to buy from but did not have the inventory at the time I was buying. I explained to Classic what was going on and they said the first step should have been to have me authorize a front end alignment, at my expense, and if it still drifted, warranty would cover repairs. I authorized it and they called and told me the alignment did not fix the drift. In their next step they determined a part had been replaced on the right front suspension that changes the camber ( I may not be calling this incorrectly) but could find no record of it in BMW even though it would have been a warranty issue. That alarmed them so they checked the left and found it had been replaced as well. They were dumbfounded. They ultimately replaced one of the two and it corrected the drifting by about 70%. Classic documented their findings on my invoice. It appears something was wrong with the car from the factory or from subsequent transport and BWM of Dallas attempted to correct it off book, a criminal act (fraud, they would have been required to disclose the repair). I don't know if anyone will or can "follow the trail" and get to the bottom of it. Out of courtesy, I am notifying you of my intent to file a formal complaint with BMW USA and demand resolution, to take the car back and pay off the balance on my owners choice lease less sales tax I rolled into the lease. If that fails, I will have my attorney file a formal complaint with the CFPB and possibly the DAs office and post my experience on social medium. At this point I have not lodged any complaints or responses to the service surveys, postponed because of Jamie." 5 star review: I'm not an Autonation fan but this dealership doesn't seem to know its a member of a conglomerate. I just closed on a 2016 M235i and my sales associate Jamie Forbes was a delight. I'm generally a pain having owned or leased over 25 cars but she never showed any impatince with my anal tendencies. She worked hard to make my deal happen and her sales manager, his name escapes me, exceeded my expectations when I through a wrench in the negotiations when my wife chewed me out for forgetting I still owed two payments on my Lexus lease. Other than the fact her boss is a bit strange, he eats a entire large angel food cake every afternoon on the advice of his personal trainer (I saw it), my experience was first rate including my F&I guy, JJ. That is huge coming from someone spoiled by Lexus dealerships over the past 10 years. More

They take forever for minor things They take forever for minor things, such as an oil change or a car wash. Horrible service. Very inefficient. They don't treat you kindly. They take forever for minor things, such as an oil change or a car wash. Horrible service. Very inefficient. They don't treat you kindly. More

Terrible Service What a waste of time! I spent 30 minutes just dropping my car off for service and another 30 minutes picking up the car even though I was the only one What a waste of time! I spent 30 minutes just dropping my car off for service and another 30 minutes picking up the car even though I was the only one there. This was the second time that they couldn't find my vehicle when I went to pick it up. This place has some major organizational issues. At your own risk! More

Had a very good experience with Vernon I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk area. All was fixed. More

Best BMW Dealer In Texas. Period. These guys are pure class. Very easy to work with. Fair price. Great communication. No pressure. Easy going yet very professional. Just amazing dea These guys are pure class. Very easy to work with. Fair price. Great communication. No pressure. Easy going yet very professional. Just amazing dealership and management (Owen Ford GSM is amazing). If you are shopping BMW in Metroplex, this is the only place to spend your time. I drove all the way from Austin to deal with them (as local dealer is not great). Everything was in order, easy paperwork, price was exactly as discussed and very friendly and welcoming. Robert Grisham is just one of those great people in the world, that sell cars and makes things so easy. Professional. Prompt. Great Communication. Easy to work with. GREAT experience with him. I'll say it without question best BMW dealer in Texas (or probably anywhere in US). More

Above and Beyond Let me start by saying that I have had a few unpleasant experiences with this dealership in the past, so I was hesitant returning to this dealership t Let me start by saying that I have had a few unpleasant experiences with this dealership in the past, so I was hesitant returning to this dealership to purchase a vehicle. However, that being said, I believe that this dealership has made significant changes and they went above and beyond assisting me with the purchase of my new vehicle. Gary ensured that I was completely comfortable with my new vehicle before we completed the transaction and I greatly appreciate the extra effort and attention to make sure this was in fact the right vehicle for me. I am extremely pleased with this experience at BMW of Dallas and my new vehicle. Thanks again! More

STAY AWAY! STAY FAR AWAY!!!! For the love of God do not go here. If I could have lower than 1 star, I would. My car has been there for 18 days and they still can't tell me whe For the love of God do not go here. If I could have lower than 1 star, I would. My car has been there for 18 days and they still can't tell me when I will get it back, and did not provide me a loaner. They had my car in their shop bc it would not start. I bought the car brand new and it has had continuous problems. I picked the car up after being "fixed" and I had it back for 4 days before it broke down AGAIN. They told me it would be another $1,113 to fix it again. I told them they are not fixing the problem, this is not the problem. They would not listen. I had to have corporate tell them to diagnose the car further. SURPRISE, they found the real problem. They were going to continue charging me to go around the real problem because they wouldn't listen. Now the car has been there for 18 days and they seriously cannot tell me when I will get the car back. No one communicates or gives two licks about their customers. They don't know how to fix their own vehicles, are terrible at communication, and do not care about you. They DO NOT care about you. My friend who sits by me at work was THIS CLOSE to buying there before I told her my experience and she went across the street and bought a Lexus. She has raving reviews and has not been treated like this. OF COURSE you will love them if you are buying a new car. DUH. The only good reviews are on the sales side? Sounds about right for a car salesman... Go across the street and get a Lexus. Do not go here. DO NOT GO HERE. You will regret it the rest of your life, I promise. More

Great purchase experience I visited the dealership undecided on making a purchase. Zack was awesome! He showed me a couple of different vehicles I liked and took his time answe I visited the dealership undecided on making a purchase. Zack was awesome! He showed me a couple of different vehicles I liked and took his time answering all the questions I had with no pressure. When I decided on the vehicle I wanted, he worked with me on the price and got me exactly what I wanted at a great price! The vehicle needed a few small details fixed and he completely went out of his way to ensure everything was taken care of and I was satisfied. The whole process was painless and I am extremely happy with my new BMW! I will definitely recommend him to anyone looking to purchase a BMW!! More

Excellent service from Gary Aggas Gary Aggas is truly top-notch. He helped me get a smoking deal on a 2014 535d CPO back in March when I couldn't find one in California, and it was a Gary Aggas is truly top-notch. He helped me get a smoking deal on a 2014 535d CPO back in March when I couldn't find one in California, and it was a pleasure working with him. Gary was/is: <> Was responsive <> Patient and facilitated the negotiation process <> Treated me like a king when I arrived to pick up the car (he carried my bag for goodness' sakes) <> Did a fantastic job working through some post-sales items Gary Aggas was the face of BMW Dallas, and I only have great things to say about them. I wish this was my local dealership. Lastly, I _LOVE_ my car, and I don't say that lightly. Never before have I enjoyed driving my vehicle this much. (Don't tell my wife though, she doesn't realize yet that I've started inventing excuses to drive around and do errands.) More

Nightmare I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas. Abo I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas. About 2 months ago, I was looking for a used BMW M6 online. I found out that they have a pretty good M6 in their inventory. So I asked for a quote, and a salesman (Jay Purdy) reply me within very short of time. After I had been communicate with him, I decided to buy this car in distance because he was passionate and made me have a good experience of purchasing the car. So far, everything was good. After waiting for 3 weeks, the car finally arrivals. Then, I realize the car does not have the second key, which makes me wonder why a car worth 80,000 only has one key. So I called Jay, and he told me that they (dealer) are ordering a new key for me and it will be shipped when they have it. After waiting for 2-3 weeks, the nightmare starts. I called Jay’s number and no one answers, and no email replies as well. Finally, after I called sales number on their website and talk to someone, and this guy told me that Jay Purdy is no longer with them. So I asked him what about the issue that Jay left over? He said he would contact the sales manager and let me know what’s going on. And you know what, that was end of the story. I tried to call the manager for so many times and left so many voice messages. And finally, sales manager Denial told me that he could do nothing with it, and let me talk to another sales manager John Bosco. After million of phone calls, John picked phone once and told me once they receive my documentation, they would go ahead order my key. After I send my documentations to him, I thought someone was going to help me out with it and unbelievably that was BS as well. John Bosco never picks up my phone call again. The entire thing is the worst experience I have ever had in my life. I can not image how would the people like them become the leader of the sales team and how would the salesmen going to be with their supervision. I feel like they are taking advantage of I am being far away and treated me with so much disrespect by ignoring me. A couple of hundred dollars key isn’t a big thing compare to the $80,000 car. But it clearly defines who these people are, they would do anything to get your money with no moral and manner. In short, what I am trying to say is if you just want to buy a car from them and 100% sure that you will never interact with these people. Then, go for it, they will “treat” you as their God. However, if you may need to somehow interact with them after they get your money, RUN AWAY AS FAR AS YOU CAN. They will never care about you. PLEASE THINK CLEARLY BEFORE YOU GO THERE. I hope my review would help. More