BMW of Buena Park - Service Center

Great Service Greatest service advisor I’ve ever come upon. Israel told me what I needed and what he would recommend. He didn’t give me any additional and unnecessa Greatest service advisor I’ve ever come upon. Israel told me what I needed and what he would recommend. He didn’t give me any additional and unnecessary charges. Definitely coming back again. More

I'm always disappointed by this Dealership. I think this dealership has good people, but is badly run. I have gone more than seven times to them for service, maintenance and recall work, and for I think this dealership has good people, but is badly run. I have gone more than seven times to them for service, maintenance and recall work, and for some reason they are not able to give me an accurate estimate on when my car will be worked on. I preschedule for service that should have taken 2 days, and they keep it for 6, the reason being the only mechanic that could work on my car was backed up. If this was an emergency, I could understand, but it was scheduled service. This has happened numerous times in the last two years. I will not get accurate status or feedback, and as a corollary, when they call, you have to pick up the vehicle within a limited amount of time, or be charged for not returning the loaner, if they have a loaner. They also did service repairs that they probably charged BMW for that wasn't necessary. On a lease return where I had a week remaining, I asked them to get a few warranty parts that could be replaced in two minutes. They held my vehicle for a recall which they didnt have to do, as it could have been done on my return, did not offer a loaner, could not give me status for the replacement. hen they found out that there were faults that could be escalated, they wouldn't release the vehicle (which is understandable) and left me in limbo for 2 days before I had to make my own transportation arrangements. NOTE: They did not have to hold the vehicle, there was no visible issue, just codes they pulled from the OBD that could have indicated an issue, and I had 8 days remaining on the lease. Of course, BMW Financial would not reimburse that part of the lease payment, so... The last deal was a lease return, where I had previously called in to get information. I come in and am told, no, we will not take it. For a second, they made it seem like I was lying about previously calling. In the end, I was told that I could not return the vehicle to them as a) I didnt buy it from them and b) they had no space, even if they have a recording with their people stating that I could come by before 630 PM that day, and leave it. It was documented they were in error, and they refuse to honor it because, well, because they have no commitment. They said the person I spoke to wasn't properly trained. They smiled to my face, but you understand that they understand that they made the mistake, and were refusing to own up to it, and knew you were a bad situation, they made no money from. The guy speaks on my phone to get Siri to call another dealership. Didn't help with the call , didn't say that they were sorry for the inconvenience and the mistake. Then they go to the back room to hide away. Cause you weren't worth their time Which is the core of the problem with this dealership. If you sell $50,000 cars with 11% margins (or more) you should invest in having your people provide that service properly. Improve your communications internally and externally. Bend over to provide exemplary customer service. Make sure that you are exceeding customer expectations. Its not the people, its how you expect them and train them do conduct the business. Before you fork over your hard earned cash, remember that they will serve you to the extent by which they want to, which will continue to disappoint every time. The ratings, are unfortunately, accurate. For someone who has owned a lot of BMWs ( I have 3 right now), its a big deal for me to say that this could turn me off the brand. More

you will be sorry !!!! Don't get caught up with these people!!! The cars are gorgeous but if anything goes wrong you will pay outrageous prices!! They will quote you one Don't get caught up with these people!!! The cars are gorgeous but if anything goes wrong you will pay outrageous prices!! They will quote you one fee but you will be bailing your car out to get it back---with added costs you were not expecting!! It's obvious the owner of the business is only interested in your money---and golfing!! The waiting area was filled with ONLY golf and wine magazines---and the TV did not work. The other area of the office is filled with golf shirts---how tacky!! More

Thief! If you would like to get robbed and in trouble If your vehicle is under warranty, it might not hurt you; otherwise, you would get robbed on everything such car loaner, services, or repair. Wouldn't If your vehicle is under warranty, it might not hurt you; otherwise, you would get robbed on everything such car loaner, services, or repair. Wouldn't recommend this dealer for any car services. Watch out this dealer that could do something on your vehicle. More

DONT GO TO SHELLY BMW DO NOT GO THERE! My wife and I got our X5 serviced there and spent almost $5K. I took my M5 for service and repairs and was given a loaner. I drove DO NOT GO THERE! My wife and I got our X5 serviced there and spent almost $5K. I took my M5 for service and repairs and was given a loaner. I drove the loaner car about 15 miles and the right rear tire kept deflating. I went back to Shelly BMW to get it looked at and they told me it had a nail. They asked me for my credit card to charge me for the cost of the tire ($400). To make things worse, they wouldnt acknowledge the possibility that the tire could have had the nail already before I took it out. I just paid for a tire ($202) that could have been fixed for $10 and took my M5 out of the service department and left. I will NEVER go back there. I'm a business owner and this is outrageous! Too bad, Eli in the Service department was very nice and helpful. This will not be the last they'll hear from me, though. More

Horrible Experience. Was blatantly cheated. I just wanted to say that I had a very bad experience with your service department. I brought in a 20% off coupon, and in fact it was even advertised I just wanted to say that I had a very bad experience with your service department. I brought in a 20% off coupon, and in fact it was even advertised on your televisions, yet I received a paltry $177.83 discount. The original amount prior to discount was $2,940.48, meaning I should have paid $588 less. Therefore, I was cheated by $411. When called about my $2,760 bill, the customer service person even had the nerve to say as the first thing out of his mouth when I answered the phone "it's your lucky day," and then when asked why is that lucky he said "because the parts are all in stock." Unbelievable. Even though I stressed that I had a coupon before write up, and then on the phone before I picked up the car, I felt ignored. The client service person even had the nerve to say that I had brought in a 15% coupon, which is ridiculous. The 20% coupon was sent to my home address, plus it is on the website and was advertised on the televisions that day. This is a very easy case to prove to authorities. When I asked about the price on the phone that I was quoted and a discount, the service provider changed the subject by saying it was expensive because the starter for the car was also broken and that it would be replaced. The starter was not touched, nor repaired, nor on the receipt. Another blatant lie just to get me off the phone and not apply the discount. On a side note, I took my car in on a Saturday night. As of Monday night, no call on the status. Fine. I called, left a message. I was called later saying the car would be done tomorrow. So Tuesday comes, no call. I call again on Wednesday, and am then told that my car would be ready on Thursday evening. Of course, the provider was not at work when I arrived, and so i was left with a ridiculous bill that had no 20% discount. I'm forced to pay for it to get the car back. Not only was I cheated on that day, this dealership lost a customer for life, and I will relay the facts to others via social media. More

oil leak I came in as spoke to maria service manager . She was help full with me. an her adviser was the best kept me informed. Also she send me pictures show I came in as spoke to maria service manager . She was help full with me. an her adviser was the best kept me informed. Also she send me pictures showing were my oil leaks were. Thank u !!! I will come back to due my repair due to my schedule I need some time. More

Service repair for my BMW 2011 It was'nt a great experiece in the beginning but a the end it makes things better,a big thanks to Fred Thornton ,me and my wife appreciated it alot It was'nt a great experiece in the beginning but a the end it makes things better,a big thanks to Fred Thornton ,me and my wife appreciated it alot. More

treated like a king took in my 2001 330i for a recall item and every staff person treated me great; I hated to return the free loaner (2015 328i), but I knew the royal tr took in my 2001 330i for a recall item and every staff person treated me great; I hated to return the free loaner (2015 328i), but I knew the royal treatment had to come to an end More

Quality of repair fron Service Department is lacking I used to think BMW were solid cars and Shelly BMW was a reputable place. I had been going here for service for a few year, but my last experience wi I used to think BMW were solid cars and Shelly BMW was a reputable place. I had been going here for service for a few year, but my last experience with their service department made me do a 180... I took in my car 1+ years ago for a standard brake job. Just over a week ago, my car was starting to make some weird noise as if something was loose and my wife said something fell out of the car as she was driving. When she got the car towed to Shelly BMW, they said a bolt was missing from the brake caliber fell out. Okay, how does a bolt just fall out of a car (even a year later) if it was never properly put on tightly enough. No one else had ever worked on my car other than Shelly BMW. They charged me a $170 to replace the bolt!!!! My recommendation to anyone considering to go here to be very leery of the quality of service from Shelly BMW's Service Department. Oh, by the way, the service rep wasn't all that friendly either... More