Back

BMW of Buena Park - Service Center

Buena Park, CA

4.6
565 Reviews

565 Reviews of BMW of Buena Park - Service Center

Sort by
June 11, 2015

DONT GO TO SHELLY BMW DO NOT GO THERE! My wife and I got our X5 serviced there and spent almost $5K. I took my M5 for service and repairs and was given a loaner. I drove More

by GuyShellyBMWpissedoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joanna Tec
February 24, 2015

Horrible Experience. Was blatantly cheated. I just wanted to say that I had a very bad experience with your service department. I brought in a 20% off coupon, and in fact it was even advertised More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Customer Service Rep
January 31, 2015

oil leak I came in as spoke to maria service manager . She was help full with me. an her adviser was the best kept me informed. Also she send me pictures show More

by roberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
maria
January 14, 2015

Service repair for my BMW 2011 It was'nt a great experiece in the beginning but a the end it makes things better,a big thanks to Fred Thornton ,me and my wife appreciated it alot More

by Jessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Thornton
October 10, 2014

treated like a king took in my 2001 330i for a recall item and every staff person treated me great; I hated to return the free loaner (2015 328i), but I knew the royal tr More

by dennis.m.sanchez.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldrich Gatpayat
September 30, 2014

Quality of repair fron Service Department is lacking I used to think BMW were solid cars and Shelly BMW was a reputable place. I had been going here for service for a few year, but my last experience wi More

by jhmclee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Thornton, Maria Perez
September 10, 2014

Do not buy or lease from Shelly BMW Do not buy any extra insurance or offer from this dealer. If you try to get it fixed from their offered insurance for dings and small scratches, they More

by Eddie L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred
July 07, 2014

car service I brought my car for tire replacement. I took 4.5h to get it done, and yes, about 45' was to wait to my turn even though there was no line ahead of m More

by boobeepk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
alfred
March 03, 2013

FRAUDS!!!! Experts at conducting Shady Business!!!! DON’T GO TO THEM…. THEY WILL RIP YOU OFF!!! My car was recently taken to Shelly BMW for an ignition issue. At the time of check in service rep, He More

by ketanmali08
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Henry Diaz, steveu@shellybmw.com, steve@shellybmw.com
October 31, 2011

HORRENDOUS customer service. I have never experienced HORRENDOUS customer service. I have never experienced such customer service like Shelly BMW. I would say it is imperative that MOST of the employe More

by bonniehjin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
cannot remember and don't want to.