BMW of Buena Park - Service Center

Called the service advisor and left messages on his direct number over a week period, no response, no contact number or email addresses listed on their website. Extremely unorganized, inefficient and direct number over a week period, no response, no contact number or email addresses listed on their website. Extremely unorganized, inefficient and poor quality customer service based on several incidents at this dealership. More

The dealership is fantastic and I’ve bought 2 BMW’s from them but the sales department and service department need to communicate better when something was promised to be fixed at time of purchase. them but the sales department and service department need to communicate better when something was promised to be fixed at time of purchase. More

Brandon is an exceptional advisor. He handles all my requests to the T as always! Floor-man Kenny also took care of my car with exceptional service as well. I couldn’t be any happier w He handles all my requests to the T as always! Floor-man Kenny also took care of my car with exceptional service as well. I couldn’t be any happier with the service I have received! Thanks guys! More

Victoria went above and beyond with servicing my vehicle and providing a loaner car for me to get to work! Thank you! and providing a loaner car for me to get to work! Thank you! More

Thank you so much for your exceptional service! Throughout the entire process, you demonstrated great patience and professionalism, clearly explaining all the repair options and helping me choose t Throughout the entire process, you demonstrated great patience and professionalism, clearly explaining all the repair options and helping me choose the best one. Your attention to detail and efficient handling of the situation made me feel completely at ease. I truly appreciate your dedication and support! More

Exceptional service and attention to detail. Luis was fantastic. I will definitely be using BMW of Buena Park in the future Luis was fantastic. I will definitely be using BMW of Buena Park in the future More

Somehow the oxygen sensor or program failed to load such that my 2016 435i could not be smog tested--it took a few days to reload the program and test drive the car but I am happy to report that it passed s that my 2016 435i could not be smog tested--it took a few days to reload the program and test drive the car but I am happy to report that it passed smog today--Gio kept me up to date each day and arranged a ride back and forth from home More

My redular routine serive was easy to set an appointment and nice follow up and excellent service. and nice follow up and excellent service. More

Juan Carlos Gonzales has been helping me for the different services needed. He is very professional and respectful towards me. John Ramin different services needed. He is very professional and respectful towards me. John Ramin More

Great job love the service department and I bought my car from Buena Park BMW and loved the service team as well from Buena Park BMW and loved the service team as well More