BMW of Brooklyn

Best experience Called LifeQuality for a CPO Bmw X5 & spoke with Mr.Kaz Zahrieh. Long story short I purchased a CPO x5 same day. Kaz is very professional and friendly Called LifeQuality for a CPO Bmw X5 & spoke with Mr.Kaz Zahrieh. Long story short I purchased a CPO x5 same day. Kaz is very professional and friendly, he kept things 100% and got me driving ASAP. Since then he's been great with follow up calls making sure all is well. A+. Thank You again Kaz. Alex.R More

I have no doubt that the sales department of Life Quality BMW would be a great experience but their service center is by far the WORST service center I have ever dealt with. Although the representatives tha BMW would be a great experience but their service center is by far the WORST service center I have ever dealt with. Although the representatives that answer the phone are pleasant, they have no information and can't help in any way. They simply take a message or transfer the call to the advisor, which is always either with clients or on the phone. After bringing my car in at 8:00am, I never received a call that day nor could not get the advisor on the phone. When I call the next morning, I was told that I had to wait until after 11:00am to reach my advisor because he was taking in cars for that days service. I called back at a few more times and my advisor was either on the phone or with a client. It was 3:00pm when I found out what was wrong with the car and what was going to be done to fix it. No problem - Right? Wrong. I called back the next day to find out what time I could pick up my car and was told that they did not have the part and it would take two days to get it. Sure the advisor was pleasant but with the amount of cars coming in and out, advisors do not have enough time to devote to ANY client. My simple fix, which should have taken 4 hours, took 6 days. More advisors are needed, but my guess is that the Life Quality BMW Service Center does not care about how quickly cars are serviced or about the customer service experience. I will never use this service center again - and I would warn anyone else who does. More

Kaz is really friendly. We have a good communication. The price that I got is pretty fair to me. It is pleasure to work with Kaz. price that I got is pretty fair to me. It is pleasure to work with Kaz. More

Avoid if you're buying from out of state. Dealer waited 25 days from date of purchase to submit registration docs, only to cause the 30 day temp transit tag to lapse and car illegal to drive. Recei waited 25 days from date of purchase to submit registration docs, only to cause the 30 day temp transit tag to lapse and car illegal to drive. Received plate 27 days after expiration. Called and spoke to leasing manager who said "you got the car for a steal" and to pound sand. Offered no comp and was defensively rude. Good thing BMW is now involved. More

Both Kaz and Vlad were very helpful and informative. No Both Kaz and Vlad were very helpful and informative. No pressure and answered all questions. Cars were in excellent shape. They have a large selecti Both Kaz and Vlad were very helpful and informative. No pressure and answered all questions. Cars were in excellent shape. They have a large selection as well. More

I decided to lease on Life Quality BMW because me and Mike Ryan(sales agent) agreed that my monthly lease will be $480 on 328i With a $3K down, plus I will qualify for College Graduate Program promo by B Mike Ryan(sales agent) agreed that my monthly lease will be $480 on 328i With a $3K down, plus I will qualify for College Graduate Program promo by BMW which was $1000. Mike also promised that Life Quality will take care of my last month lease of $550. Guess what? None of those happened. I didn't get my last month lease, my monthly lease went up to $530, I didnt get the $1K for College Grad Program. The supervisor, Mr Cuarto, discussed the lease contract, mentioning $480/month lease, but After I signed the contract, I saw the amount was $530. I also want to Cancel the Scratch and Dent insurance of $50/month, but they're giving me hard time. I called a lot of times..no response! I left phone messages..no return call! So I wrote a complain on BBB and BMW against this dealership(Life Quality BMW). I had a terrible experience on this dealership. Be careful With this dealership,They like to rip-off people. After you got the car, & got their commissions, they will just ignore you if you seek help. Now, I'm just waiting for the BBB's and BMW's reply. More

Luis Vera is very rood man.He was trying to get from me$1300 for repairs of my car,but really bmw has to do it for free.Hi is a big liar.After I send e-mail to main office of bmw everything was done,but me$1300 for repairs of my car,but really bmw has to do it for free.Hi is a big liar.After I send e-mail to main office of bmw everything was done,but not in 3 days like he told me.It was done in 10 days(very unreliable dealership).finally I got my car back,but it was a dent on the door done by service men on dealership.My battle with this dealership still going on.will send another e-mail to vp of customer relations bmw of North America Peter Milles. More

This was the best experience I have had ever purchasing a car. I highly recommend Dennis to anyone that needs to purchase a car and not feel pressured. car. I highly recommend Dennis to anyone that needs to purchase a car and not feel pressured. More

Dennis was excellent, this is the best word to describe him. His sales technique is superb.He makes you feel welcome, he is an asset to BMW Also Gregory the finance Manager asset to the company him. His sales technique is superb.He makes you feel welcome, he is an asset to BMW Also Gregory the finance Manager asset to the company More

Anthony is great -- he gave me a great lease deal on a brand new 2014 428xi and was a straight-shooter. We made a deal in less than 20 minutes, and I didn't end up with the usual "sour taste" in my mouth brand new 2014 428xi and was a straight-shooter. We made a deal in less than 20 minutes, and I didn't end up with the usual "sour taste" in my mouth that I usually get after leaving a car dealership. I will definitely be getting my next BMW from him again. More