BMW of Bridgewater

This was my second lease through BMW of Bridgewater. Both times the process was extremely smooth. My recent salesperson was Mike Watson. Mike is warm, friendly & knowledgeable. Completely no pressu Both times the process was extremely smooth. My recent salesperson was Mike Watson. Mike is warm, friendly & knowledgeable. Completely no pressure. Takes a personal interest. Strong follow up skills. He ALWAYS got back to me with an answer to any questions from start to finish. He worked hard to make sure I was a satisfied customer. The day I took delivery, everything was in order, ex: insurance on vehicle. We set up the satelite radio, telephone, BMW assist together. Mike spent a great deal of time with me that day going over my new vehicle. I left feeling very comfortable in my decision. I would highly recommend Mike. I also had a great experience with Ozzy. Ozzy handled the finance side of my recent purchase. The paperwork was in order. He went over each document to make sure there was a clear understanding. All I needed to do was sign & I was out of his office in a very short period of time. Ozzy is a true professional. More

Bridgewater BMW Bridgewater is awesome, I literaly called and made a deal by the phone with great sales advisor Bill, and then walked in after the weekend looked at Bridgewater is awesome, I literaly called and made a deal by the phone with great sales advisor Bill, and then walked in after the weekend looked at the deal face to face and met the staff, and then I went back in test drove the vehicle and I picked up the car for the lease on Friday. From the sales advisor who then introduced me to Mike Shamy the manager to Peter who was the sales Manager (the man behind making a great lease program) too Ozzy the finance officer, who closed the deal and explained more financial things regarding BMW. I was very welcomed and impressed at BMW and the people that represent the name. I was very happy with the deal and I have been driving the vehicle for the past couple of weeks and it has been a pleasure and great, no lies or anything in between just simple ease of mind and comfort. I am telling anyone who is reading this review I did not experience any negative issues at all or feel pressured into looking at the vehicle, instead more of negotiation and how you would like to have your vehicle equiped. They are all a great group of people to work with. Thanks again guys Bill, Peter, Mike, Ozzy From Mike More

Exceptional Experience!! From top to bottom ,this was the friendliest and more personal BMW dealership I had the pleasure to visit in pursuit of purchasing my 1st BMW. I went From top to bottom ,this was the friendliest and more personal BMW dealership I had the pleasure to visit in pursuit of purchasing my 1st BMW. I went to 5 other BMW dealerships across NY/NJ and I have to admit , the staff and the customer service left a lot to be desired. Then I found Bridgewater BMW. They didn't just want to sell me a car, they wanted to and made sure my time with them was not just top notch, but an absolutely great experience. They went above and beyond to get me into the car I wanted, the price I wanted and treated me with first class customer service. Robert Hoffman, Tom Forget ,Amelia LePera & Ozzy Mamoor ,I can't thank you guys enough for making this such an outstanding experience! I bought my car last week and it truly is The Ultimate Driving Machine,lol. Today we finished our second purchase with Bridgewater BMW in less than a week and we couldn't be happier! I highly recommend Bridgewater BMW. They gave 5 star treatment and I can't express my gratitude enough. If you are in the market for a new or Pre-Certified BMW ,this is where you want to go!!! More

My First BMW !! I wanted to get my first BMW car and I was interested in 3 series. So, after browsing online, I saw that Bridgewater had the more inventory of which I I wanted to get my first BMW car and I was interested in 3 series. So, after browsing online, I saw that Bridgewater had the more inventory of which I was looking for. I went there and sales person took me for a test drive and i liked the same car that i drove. So, we sit back and talked about the options of getting used vs new and some other features. And, I ended up getting the same car with good price !! Even going through the credit check options and final documentations were very smooth. So, I would definitely recommend anyone this dealer. I am also getting follow-up calls from sales person on how my experience have been so far, which is really great !! More

iPhone 5 I was having great difficulty in connecting my iPhone 5 to my 2008 BMW 525xi so could get my music to play in the car. I called the parts dept at Brid I was having great difficulty in connecting my iPhone 5 to my 2008 BMW 525xi so could get my music to play in the car. I called the parts dept at Bridgewater BMW and spoke with Vlad, he told me what I needed and said he would attach the part to my phone when I arrived. When I arrived Vlad came out to the car and too his surprise the part didn't work but he knew immediately what the problem was and came back with the correct part and it did work. I was sooo happy because now I can get back to listening to my music in the car....I'm so Happy!!!!! Thanks Vald. Bernice More

Excellent knowledge and service I had an overall very good experience in the entire process of buying my dream car. Tony was excellent, he showed me all different models where in the I had an overall very good experience in the entire process of buying my dream car. Tony was excellent, he showed me all different models where in the past i have had bad experience from different dealers. I looked around 8-9 cars, finally zeroing down to 3. Tony even helped me to narrow it down. Got a very good deal and he helped even in the purchase process by going back-forth with BMW financial as i had some minor issues with my credit score (of not having enough history). Overall an excellent experience and would recommend my friends to go this dealership. More

The whole experience was pleasant. Bill was very friendly and helpful in finding the car I want. There was no pressure at all from sales. I'm glad I've chosen to buy my car here. and helpful in finding the car I want. There was no pressure at all from sales. I'm glad I've chosen to buy my car here. More

CPO sale My husband and me were looking to purchase a 2011 328i xdrive and we visited multiple dealerships prior to coming to your dealership. The customer ser My husband and me were looking to purchase a 2011 328i xdrive and we visited multiple dealerships prior to coming to your dealership. The customer service and product knowledge at the other dealerships was average and we were both quite surprised by this. In addition the certified pre-owned vehicles were in below average condition. One of the vehicles had a cracked windshield, severe curb rash on the rims, and multiple scratches on the body of the car. After our disappointment with the other dealerships we decided to make one last visit to another BMW dealership before we made the decision to purchase a different car. We chose Bridgewater BMW because it was close to where I work. I work in Union,NJ at the Bed Bath & Beyond corporate office. We went online and filled out a credit application and requested information on the car we were interested in and received an immediate response from Amelia in your online sales department. She connected us to Tom Forget. Words cannot express the level of professionalism and superior customer service that we received from Tom. He worked with us every step of the way to ensure we satisfied. I can honestly say we will never buy another car from any other dealership. We picked up our car on Thursday and couldn't be happier with our purchase. The car is immaculate. Robert Hoffman worked with us at the dealership when we came to test drive the car and pick up the car. Ozzy worked with us on finalizing all paperwork and additional warranties. Tom, Amelia, Robert, and Ozzy were all very knowledgable and demonstrated exceptional customer service and professionalism. We can't express enough gratitude and appreciation to Tom Forget. While each individual at your dealership went every extra step to ensure we were satisfied customers, Tom surpassed every experience I have ever had as a consumer. He was genuine and put in 200% of his efforts to ensure our best interests came first. To find superior customer service, honesty, and professionalism at a car dealership is at times like finding a diamond in the rough. Your car dealership is the diamond in the rough. From start to end we couldn't ask for better customer service. Our confidence and satisfaction with Tom and the above mentioned staff at Bridgewater BMW has been shared with everyone we know. My father-in-law is currently working on a car sale with Tom as a result of our positive experience. You are very fortunate to have such an incredible group of individuals on staff at the dealership. Please express our gratitude and appreciation to each one of them for us. More

My overall experience at BMW of Bridgewater was exceptional. Anthony and Tom listened to what I was looking for and meant my needs financially. I initially went to the dealership looking just becau exceptional. Anthony and Tom listened to what I was looking for and meant my needs financially. I initially went to the dealership looking just because I was interested in purchasing a new/used car in May 2014 for a 50th Birthday present to myself. Needless to say on March 22nd 2014 I ended up driving home in a 2013 328i xdrive which was an ex-loaner with 6653 miles. The ELITE PROGRAM was the gotcha for me. I even received a complementary BMW i8 wireless computer mouse with my purchase. Anthony and Tom were extremely nice and pleasant to do business with I left the dealership a HAPPY CUSTOMER....... Thanks! More

Buy your next BMW from BMW of Bridgewater! I've bought about 8 or 9 new cars in my life and as many of you reading this already know based on experience, buying a new car can sometimes be a str I've bought about 8 or 9 new cars in my life and as many of you reading this already know based on experience, buying a new car can sometimes be a stressful experience to say the least. Especially when dealing with a larger multi-franchise dealership that process you like just a number. I never knew BMW of Bridgewater (dba Hunterton BMW) existed until I complained to 2 co-workers (both BMW owners) that it sometimes took over 2-3 weeks to get a service appointment with a loaner car at Open Road Edison, even though I had bought my car from them and they told me they serviced their cars at Bridgewater and I have been going there ever since for service (Debra & Chad are the best!). So when it came to considering buying a new BMW, it was almost a no-brainer. The great service experience made me consider purchasing at BMW of Bridgewater, so I started my intial inquiry with Client Advisor Frank Fratzola while I was waiting for my car in service, who even though he knew that I wasn't ready to purchase for months, was still extremely helpful & attentive in addressing all of my questions and concerns re available options and configuring a car exactly the way I wanted. As a die-hard BMW enthusiast, I was still in the beginning stages of the purchase process but with much work, we narrowed down what options I did or did not want or need based on my previous car, driving style, etc. Initially I was looking at the newer version of my car (now a 435i xDrive coupe with MSport Pkg) however, after a few test drives, I decided to shorten my new purchase/lease window and narrowed it down to a Glacier Silver 428i xDrive coupe that just came off the carrier. Negotiations began and Peter Provost (new car sales manager) also got involved to help with the transaction. Almost no new car purchase doesn't involve some type of back and forth, but this was minimal with fairly no hassles as compared to past experiences. I had planned to buy my car from Bridgewater (if it was a new BMW) since I would definitely service it there, but being the savvy consumer I am, to rest my mind and having had purchased my last BMW at Open Road BMW of Edison, (a beautiful LeMans Blue 2011 BMW 335i xDrive coupe with MSport pkg as a special order back in Oct. of 2010, I believe Bridgewater hadn't opened yet), I wanted to still check out what BMW Edison had to offer, because after all, they did own three other dealerships and thought they'd be more aggressive with pricing. I should have learned from my service experience there at Edison..bigger doesn't always mean better! When I got to Open Road BMW Edison, I was passed off to a different saleman other than the one I had contacted initially since he knew I wasn't immediately in the market, apparently, the wolves there only like instant kills! In any event. I don't recall the number-taker's name but I think he was named after a president lol (Roosevelt, Washington or Hamilton?) In any event, he treated me like I was a tire-kicker looking to buy a GM car, going back and forth with the trade devaluation (which they didn't even look at), high retail numbers on the new car and high money factor rates on the lease. It was that point that I got so turned off that I walked out & left. Needless to say, I happily returned to BMW of Bridgewater as planned and completed the transaction with Frank, Peter and finally with Ozzy (the business manager). I had also ordered addition BMW Performance parts that Frank had the Parts Dept order and aligned a service appt with loaner to get them installed. He followed up until everything was completed. I'm documenting my story here to save you time & regret Do yourself a favor, if want to be treated like a person with respect throughout the entire procedure and not like a number or processed foodstuff, buy your next new BMW from BMW of Bridgewater...you'll thank me! More