BMW of Bridgewater

There are many BMW Service Centers, but not as great as this one. I've been all over NJ (Morristown, Edison, Princeton, Bloomfield, Park Ave, Prestige, JMK, etc, etc), but none compare to the BMW of Bridge this one. I've been all over NJ (Morristown, Edison, Princeton, Bloomfield, Park Ave, Prestige, JMK, etc, etc), but none compare to the BMW of Bridgewater's Service Center. I truly believe a quality service is never an accident. It is always a sincere effort with the intention to provide a World Class Service experience. By far, Debra Shafer is that difference. She is sincere enough to acknowledge my concerns and willing to be that positive defining moment you expect when you have the "Ultimate Driving Machine". Along with Carmine Forgione, they're the reason why I keep on coming back and will forever own a BMW. They honestly wear their hearts on their sleeves and represent the "wow" experience you expect when driving a BMW. Thanks for all that you do! More

I have been a long-time customer at Bridgewater BMW. Debra Shafer is the service rep I work with. She is extremely professional and focused on excellent customer service. I had to bring my 2013 BMW 53 Debra Shafer is the service rep I work with. She is extremely professional and focused on excellent customer service. I had to bring my 2013 BMW 535xi to Bridgewater BMW this morning for an emergency repair. Hit a large pothole that destroyed my tire. Debra and her team expedited the tire replacement/repair so I was able to make an important business meeting. More

Pleasant and easy transaction, no games, delivered as promised. Expedited getting the car ready on Saturday, despite having limited availability of staff to prep the vehicle. promised. Expedited getting the car ready on Saturday, despite having limited availability of staff to prep the vehicle. More

After a computer failure on my BMW, I first searched online to try to get an idea what it could be, get estimates of what people have paid in the past, and then I started calling local BMW dealerships a online to try to get an idea what it could be, get estimates of what people have paid in the past, and then I started calling local BMW dealerships as well as independent service centers that specialized in BMW. My first call to BMW of Bridgewater connected me to Chris in Parts. We went over some scenarios and he was able to give me an estimate for what was likely the issue, and coincidentally the most expensive part. He was able to work with me on the price so it was competitive to other estimates I was getting, and I felt comfortable with going with this option. He arranged a loaner car and drop off date and we scheduled the appointment. The day I dropped off the car, I met Debra in Service. Very helpful and understanding with what I was experiencing with the car and made the process very easy. She updated me along the way, was very accommodating, and was great to work with. I felt like a valued customer and that my business was important to them. Finally, Ryan was the tech that worked on my car and did a great job identifying the issue and getting it resolved. Extremely trustworthy and diligent in going above and beyond by checking every little thing to make sure any current issues and foreseeable issues were taken care of. A big kudos to BMW of Bridgewater for this service experience. More

I had worked with another dealership in Edison and I had an inordinate delay in getting the vehicle to me. One call to Bridgewater BMW and not only did I have the car I wanted in less than 24 hours, Bill ( an inordinate delay in getting the vehicle to me. One call to Bridgewater BMW and not only did I have the car I wanted in less than 24 hours, Bill (my sales person) picked me up at my home and brought me to the dealership to finalize the sale, and I was offered a great deal. I could not have asked for more. More

I had to visit the dealership due to damage to my tires and wheels because of running into potholes after the snow. As always, I was kept informed of the progress of the service and also provided alternate and wheels because of running into potholes after the snow. As always, I was kept informed of the progress of the service and also provided alternate transportation since the car needed to be kept overnight. Both Chad and Carmine were very helpful and nice to work with. They even took care of some minor expenses that were not covered under the insurance. I would highly recommend this dealership. More

Chad was able to get me in for a repair quickly, provided me with shuttle service and then obtained a loaner for me. The car was fixed by the next day, and he was able to get the price a little better. me with shuttle service and then obtained a loaner for me. The car was fixed by the next day, and he was able to get the price a little better. Carmine was professional and courteous in getting me checked out and returning my car to me. The gentlemen that drove me to/from my home (prior to my loaner being available) were both friendly and professional. More

both guy were very friendly & knowledgeable also very willing to help me solve my problem wish more people were like them working in this field willing to help me solve my problem wish more people were like them working in this field More

My service contact Chad is very helpful and explained the repair options and was able to help save me money. This is one of the top dealerships I've worked with. repair options and was able to help save me money. This is one of the top dealerships I've worked with. More