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BMW of Bloomfield
Bloomfield, NJ
1,872 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,872 reviews
July 02, 2018
Amazing As usual, everything was done to my standards and above. Overall, a great experience. Organized, and smooth from start to finish. Everything done as p As usual, everything was done to my standards and above. Overall, a great experience. Organized, and smooth from start to finish. Everything done as promised, and completed faster than expected! More
by PEJR
Verified CustomerEmployees Worked With
Corey Duarte, Carlos Duarte
July 02, 2018
Oil Change Very quick and easy. The service desk walked me through the process and the appointment was on time plus ended faster than anticipated. Would recommen Very quick and easy. The service desk walked me through the process and the appointment was on time plus ended faster than anticipated. Would recommend. More
by ORTIZJOAQ
Employees Worked With
Corey Duarte
July 02, 2018
went to bloomfield for a recall my service advisor Corey was and always is so kind and helpful he always responds immediately to let me know when service is needed. and how long it w my service advisor Corey was and always is so kind and helpful he always responds immediately to let me know when service is needed. and how long it would be great guy. Ronald Maglori. More
by slick209
Employees Worked With
Corey Duarte, David Jones, Gerardo Martinez
July 02, 2018
Awesome Experience Vey friendly and upbeat personality of sales person, Knowledgeable of BMW maintence and extended warranty programs also very transparent with car in Vey friendly and upbeat personality of sales person, Knowledgeable of BMW maintence and extended warranty programs also very transparent with car invoice price and trade in values More
by misterjld027
Employees Worked With
William Hamilton, Christopher Chang, David Jones
July 02, 2018
Front desk lack of customer service skills I'm very happy with your service, specially my consultan Hilario. Kudos to him...such an outstanding employee. My concern is servuce front desk. No I'm very happy with your service, specially my consultan Hilario. Kudos to him...such an outstanding employee. My concern is servuce front desk. No smiles on their faces. Seems like we're bothering them by asking questions. They looked overworked or they don't like what they're doing.. BMW of Bloomfield should invest in training them in caring for customers more. More
by angie521yellow
Employees Worked With
Hilario Soares
July 02, 2018
Great! Great experience on Saturday with the service department at BMW of Bloomfield - I had purchased a CPO x3 from BMW of Springfield and after reaching ou Great experience on Saturday with the service department at BMW of Bloomfield - I had purchased a CPO x3 from BMW of Springfield and after reaching out to their service department via phone/email several times to verify what my warranties covered in terms maintenance, I was still left with many gray areas. I called BMW of Bloomfield to set up an oil change for one of their promotions and I was pleasantly surprised when Corey/service informed me that the work was complimentary, because of my CPO warranties in addition to other items that were due for service. I will definitely utilize this location over Springfield for any future needs, I appreciated their honesty and prompt service. Not sure why Springfield couldnt have just told me this information to begin with, but this is what sets them apart. Thank you! More
by MELISSASZABLICKI
Employees Worked With
Corey Duarte
July 02, 2018
It’s always a great experience I have been leasing my BMW’S from Bloomfield BMW for the last 15-18 years and they always meet my expectations , great service department I have been leasing my BMW’S from Bloomfield BMW for the last 15-18 years and they always meet my expectations , great service department More
by barrylev7
Employees Worked With
Gina Todisco, Carlos Duarte
July 01, 2018
We paid for a new car and left with a loaner We spent 4 hours with a salesman to buy the car, he couldn't answer our questions and had to keep going back to ask someone about it. While he was ho We spent 4 hours with a salesman to buy the car, he couldn't answer our questions and had to keep going back to ask someone about it. While he was honest about that which we appreciated, it was excruciating to sit through. We did buy the car and arrange to pick it up 6 days later because of my travel schedule. We arrive to pick up car and the navigation system had not been installed correctly. After 2.5 hours we left the dealer with a loaner car. What an experience. We never met a manager nor who was even coordinating this experience. The only bright spot was the 22 year old product specialist who came to our house the next day to orient me to the car. I have never owned a BMW before. He was very apologetic and wonderful to deal with but all in all, we hope it gets better after this. More
by Maureennewcar
Employees Worked With
Rafael Ruiz, product specialist, was excellent, David Jones, Tony Mancuso
July 01, 2018
Easy, Smooth, Efficient and Courteous. I have owned BMW's since 1983 and the service that I just received at BMW of Bloomfield by Mr. Carlos Duarte, and Hilario Soares has been avant-garde. I have owned BMW's since 1983 and the service that I just received at BMW of Bloomfield by Mr. Carlos Duarte, and Hilario Soares has been avant-garde. The detail to attention from the moment of the appointment, to the reception, to the arrangements of alternate transportation and the follow up was supreme. I felt extremely confident that my vehicle was in great hands and I was treated as a very important and appreciated customer. I will be returning and be recommending my family, friends, and associates to your dealership as well. Thanks for your excellent service, Victor Goncalves More
by vicgoncalves
Employees Worked With
Corey Duarte, Hilario Soares, Carlos Duarte
June 30, 2018
Waste of time I spent the whole day at this dealership and they couldn’t find out what’s wrong with my car. Plus the sales person lied and told me they the fixed t I spent the whole day at this dealership and they couldn’t find out what’s wrong with my car. Plus the sales person lied and told me they the fixed the recall thing but when I reviewed my report i found that they didn’t fix it. But they didn’t charge anything. More
by Camelheart2003
Employees Worked With
Hilario Soares
