BMW of Bellevue

First class service from the moment I drove inside the Service bays. My service advisor, Anthony, explained what was scheduled, arranged for a loaner, and got me on the road in record time! I was sent a Service bays. My service advisor, Anthony, explained what was scheduled, arranged for a loaner, and got me on the road in record time! I was sent a quick video message of the underside of my vehicle, showing that everything is “good to go”. And, not much longer after the video message, Anthony informed me that my car will be ready by the time I arrive. But he also told me not to rush, and that they’re open until 6pm. And enjoy the i4 M, that was my loaner…..nice car! More

Though everyone was very friendly, the wait was extremely long. I had wired the money in advance and had assumed my time at the dealership would be limited as no financing paperwork would be needed, but took long. I had wired the money in advance and had assumed my time at the dealership would be limited as no financing paperwork would be needed, but took nearly three hours to complete the transaction. Considering this was my first BMW purchase, the experience left me a bit disappointed. More

Been coming here for over 15 years. Always friendly and accommodating. Never suggested unnecessary work. The latest drawback… AI now has taken over the phones for service, but that’s no Always friendly and accommodating. Never suggested unnecessary work. The latest drawback… AI now has taken over the phones for service, but that’s not the dealerships fault but AutoNation. Thankfully if you’ve worked with a service advisor and have their contact info, you can call them directly. Which is what I did. More

Here’s a clean, succinct, assertive rewrite in active voice: AutoNation BMW Bellevue consistently delivers excellent service and maintenance for my 2023 X4 M40i. The service team is professional, deta voice: AutoNation BMW Bellevue consistently delivers excellent service and maintenance for my 2023 X4 M40i. The service team is professional, detail-oriented, and precise. They do exactly what they say they will do, with integrity and accountability. Bottom line: they nail BMW service. More

Very disappointing, frustrating, and long process. I came away feeling unsure and not confident that I had made a good decision about the dealership or the vehicle. Rather than a valued (and repeat) I came away feeling unsure and not confident that I had made a good decision about the dealership or the vehicle. Rather than a valued (and repeat) customer, I felt like a carcass to be picked over for additional revenue. The attempted upselling represented about 50% of the purchase price. Upfront, I said I wanted to pay cash for a car. Instead, I was pressured to take financing (I did not). The car had evidently not been adequately checked or detailed before delivery as it required a battery replacement when it was presented in the delivery area. I view these problems as symptoms of poor general management and an unhealthy corporate culture (and NOT of the individual sales advisor). I am not confident in what I can expect for after sales support. More

They are quick to serve and offer personable help. Also, I was able to have a loaner car which helps so much as I live far away., Also, I was able to have a loaner car which helps so much as I live far away., More

I’m just following my 60,000 mile service on my 2021 X5 hybrid, to my surprise one morning, the car was virtually dead! No battery whatsoever. Important meetings were scheduled and I needed help right aw hybrid, to my surprise one morning, the car was virtually dead! No battery whatsoever. Important meetings were scheduled and I needed help right away! I contacted my service advisor, Christopher, who, as usual was very calm and decisive about taking care of the issue. After a brief recharge., I was able to arrive the following morning where they kept the car for two days to make every effort to identify and resolve the problem. My service advisors swift response and it will be to fulfill commitments for the next two days and gave me the opportunity to drive a brand new X3.! The following evening I picked up the car, fully charged and detailed! The team effort at your dealership is on paralleled and consistent with my experience over the last five years. I have owned many cars over the years and while this is the finest car I’ve ever owned, the teamwork from the finance to purchase to service to warranty to solving problems is seamless. They understand what it means to not just purchase a car, but to own one and rely on it with the confidence one could only expect over time. Thank you. More

My service agent Safeeullah was amazing. He handled every detail with care and perfection. I felt supported throughout. He made having repair work seamless for our family. He handled every detail with care and perfection. I felt supported throughout. He made having repair work seamless for our family. More

Process from start to finish was smooth and enjoyable. Nick did an outstanding job explaining everything I needed to know about every facet of the vehicle. His knowledge of all technical aspects relatin Nick did an outstanding job explaining everything I needed to know about every facet of the vehicle. His knowledge of all technical aspects relating to connection issues was much appreciated. Top rate service all around. The General Manager, Mr. Zabihi, made a point to thank me for my business which speaks to the professionalism of this dealership. I really appreciated that. Would definitely recommend this dealership to friends and family. More

Welcoming and stress free process. Joy was very helpful. The trade-in process was worry free. Joy was very helpful. The trade-in process was worry free. More