BMW of Bellevue

Olivia was very wonderful to work with. I purchased 2 BMW cars for my two grandsons and she did a great job. Thank you Sean for putting me in touch with Olivia. I purchased 2 BMW cars for my two grandsons and she did a great job. Thank you Sean for putting me in touch with Olivia. More

I recently had an unexpected blowout and had my M5 towed to BMW of Bellevue. Even without an appointment, Ivan took great care of me. He kept me informed sourced four new tires, installed with next-day pick to BMW of Bellevue. Even without an appointment, Ivan took great care of me. He kept me informed sourced four new tires, installed with next-day pickup. Ivan also took the time to walk me through some tire related questions and the alignment work, which I really appreciated. Friendly, knowledgeable, and easy to work with! This was exactly the level of pleasant, professional service you’d hope for from a BMW service center. More

My car was scratched during service last September, they admitted it. My texts and emails were ignored so I had to stop by and have a chat with the service manager. They made an appt with the paint guy fo admitted it. My texts and emails were ignored so I had to stop by and have a chat with the service manager. They made an appt with the paint guy for a few weeks later. The appt meant nothing as they were too busy to do anything until the next day. What should have been a 1-2 day fix took 6 days. I did have a loaner. I live about 2 hours away and had to make an extra trip to Bellevue to pick up my car. I was not reimbursed $30 for the gas I used to make the extra trip. Anthony was not very good at keeping me informed. Too many times I heard "I was just about to call/text you" what I asked for updates. The work done on my car was fine but the customer service was lacking. I won't be buying any cars from them. More

This review is for our client advisor, Oliva Chomthong. My wife met with Olivia on 3/28. Olivia was charming and informative. I reached out to Olivia 3/29, a Sunday, and she replied promptly and with great My wife met with Olivia on 3/28. Olivia was charming and informative. I reached out to Olivia 3/29, a Sunday, and she replied promptly and with great detail. On 3/30 Olivia was off but came in to assist me in buying a loaded 2026 BMW X3. Smoothest process I've encountered in my 34+ years of buying vehicles. Olivia went above and beyond to exceed our expectations. If you want a new BMW ASK FOR OLIVIA. [one star for my interactions with another salesperson a few weeks ago - I had ruled out BMW of Bellevue due to the poor interaction - as well as a negative experience with the finance manager...we paid cash] More

The service was completed quickly and the communication from the service advisor was timely with great information. from the service advisor was timely with great information. More

First class service from the moment I drove inside the Service bays. My service advisor, Anthony, explained what was scheduled, arranged for a loaner, and got me on the road in record time! I was sent a Service bays. My service advisor, Anthony, explained what was scheduled, arranged for a loaner, and got me on the road in record time! I was sent a quick video message of the underside of my vehicle, showing that everything is “good to go”. And, not much longer after the video message, Anthony informed me that my car will be ready by the time I arrive. But he also told me not to rush, and that they’re open until 6pm. And enjoy the i4 M, that was my loaner…..nice car! More

Though everyone was very friendly, the wait was extremely long. I had wired the money in advance and had assumed my time at the dealership would be limited as no financing paperwork would be needed, but took long. I had wired the money in advance and had assumed my time at the dealership would be limited as no financing paperwork would be needed, but took nearly three hours to complete the transaction. Considering this was my first BMW purchase, the experience left me a bit disappointed. More

Been coming here for over 15 years. Always friendly and accommodating. Never suggested unnecessary work. The latest drawback… AI now has taken over the phones for service, but that’s no Always friendly and accommodating. Never suggested unnecessary work. The latest drawback… AI now has taken over the phones for service, but that’s not the dealerships fault but AutoNation. Thankfully if you’ve worked with a service advisor and have their contact info, you can call them directly. Which is what I did. More

Here’s a clean, succinct, assertive rewrite in active voice: AutoNation BMW Bellevue consistently delivers excellent service and maintenance for my 2023 X4 M40i. The service team is professional, deta voice: AutoNation BMW Bellevue consistently delivers excellent service and maintenance for my 2023 X4 M40i. The service team is professional, detail-oriented, and precise. They do exactly what they say they will do, with integrity and accountability. Bottom line: they nail BMW service. More

Very disappointing, frustrating, and long process. I came away feeling unsure and not confident that I had made a good decision about the dealership or the vehicle. Rather than a valued (and repeat) I came away feeling unsure and not confident that I had made a good decision about the dealership or the vehicle. Rather than a valued (and repeat) customer, I felt like a carcass to be picked over for additional revenue. The attempted upselling represented about 50% of the purchase price. Upfront, I said I wanted to pay cash for a car. Instead, I was pressured to take financing (I did not). The car had evidently not been adequately checked or detailed before delivery as it required a battery replacement when it was presented in the delivery area. I view these problems as symptoms of poor general management and an unhealthy corporate culture (and NOT of the individual sales advisor). I am not confident in what I can expect for after sales support. More