BMW of Bel Air

Very nice people at the location. Set up the test ride quickly and moved the paperwork along smoothly working with my bank. Purchased a nice used vehicle that is in great condition. Set up the test ride quickly and moved the paperwork along smoothly working with my bank. Purchased a nice used vehicle that is in great condition. Completed the whole process and drove the vehicle home that day. I highly recommend this dealership. More

Professional and straight to the point, no needless fees or endless waiting. We set up an appointment to drive a car and it was ready to go when we arrived. or endless waiting. We set up an appointment to drive a car and it was ready to go when we arrived. More

This dealer exceeds all expectations for any dealership I have been to. Politeness, accuracy of diagnosis and price all make you feel like it’s not a dealer. The service managers are probably the best part o have been to. Politeness, accuracy of diagnosis and price all make you feel like it’s not a dealer. The service managers are probably the best part of the experience. More

Great 1st visit to BMW of Bel Air, but they were not successful in their efforts to repair my cruise control. successful in their efforts to repair my cruise control. More

Good no nonsense purchasing experience and great service department that communicates well with the customer. department that communicates well with the customer. More

Sean Gebhart was extremely helpful and knowledgeable. He was able to close the deal quickly, efficiently, and at my price. I received all the EV incentives that I qualified for, and I spent less than an He was able to close the deal quickly, efficiently, and at my price. I received all the EV incentives that I qualified for, and I spent less than an hour at the dealership closing the deal. More

Chris Dunkes was able to get the deal done to my satisfaction. The customer lounge was very comfortable. satisfaction. The customer lounge was very comfortable. More

Enjoy working with Steven in the service department. I respect his honest recommendations and opinions. He is very pleasant to work with either in person or during a call. Honestly, when scheduling my I respect his honest recommendations and opinions. He is very pleasant to work with either in person or during a call. Honestly, when scheduling my appointments, I always request Steven because he's trustworthy. In addition, the front desk staff is friendly and easy to work with. More

STEER CLEAR OF THIS SHADY DEALERSHIP I've bought several new vehicles, and my experience at Bel Air BMW has been my worst experience to date. On the day of the purchase, the finance department in several new vehicles, and my experience at Bel Air BMW has been my worst experience to date. On the day of the purchase, the finance department indicated that the vehicle was not eligible for the BMW incentive rate of 3.49. This rate was already discussed with the manager prior to my arrival (which was a 2 hour drive). Also, despite me showing the finance manager various screenshots of other dealerships listing the promo right on their website. It wasn't until I walked outside that all of a sudden their system was showing the correct rate. We all know what actually happened here. That was just a massive annoyance that only ruined what should have been an enjoyable experience purchasing my very first brand new BMW (no big deal). Now I'm dealing with a larger issue which is the fact that the dealership screwed up various parts of my paperwork. They reached out to me three different times to sign documents that should have been signed when I was in there. Now, I am 45 days post purchase, and I still have no received my license plate from PennDOT, and I have to assume it is because the dealer also screwed that paperwork up. To make it even worse, the sales person is straight up lying about the situation. The most recent document they needed signed and overnighted to them was something they needed to get my registration taken care of. I know this is a lie, because the form they asked me to sign is for a dealership in another state, so it is related to the sale of the vehicle I traded in, and nothing to do with the registration of my vehicle. It's actually pretty funny how responsive they are when they need something from me, but completely ignore me when I need something. I emailed both managers at this scummy dealerships and left a message with the GM, to no avail. I also have reached out to BMW corporate, which I am sure will do nothing, because dealerships all govern themselves which is why so many of them have no ethics and terrible customer service. I held off on leaving a review, assuming they'd take care of me, but I'm tired of being lied to. More

Steven is a great service advisor and is very people friendly. He is a great person at what he does. friendly. He is a great person at what he does. More