BMW of Austin

Great experience! Troy Massey, my sales advisor, guided me through the process of purchasing my first BMW. He was knowledgeable, helpful and made the experience enjoya Troy Massey, my sales advisor, guided me through the process of purchasing my first BMW. He was knowledgeable, helpful and made the experience enjoyable. Everyone was friendly and courteous. i'm looking forward to a continuing relationship. More

Not a good buying experience The purchase process was decent. The vehicle as a machine is good. The options are non-existent or terrible at best. This was a used vehicle and many The purchase process was decent. The vehicle as a machine is good. The options are non-existent or terrible at best. This was a used vehicle and many of the items in which I asked for were either not clearly stated to me or just outright ignored. Live and learn. I will not be buying a BMW from this dealership again. The vehicle continues to surprise me with items that are missing or messed up on a day to day basis. It even has prior damage that was not disclosed to me and apparently covered up so I wouldn't notice. Wish I had done better on my end but I also failed. Easily the worst automotive buying experience I have had and now regret. Again, live and learn but I have learned, now, I have to live with the mistake. More

It was a great experience with a good contract. 1:it was a good attention 2:the car is excellent 3:Javier he gave me a good service They gave m a good service I really like it 1:it was a good attention 2:the car is excellent 3:Javier he gave me a good service They gave m a good service I really like it More

New BMW purchase I am so excited to recently purchase/leased a new BMW. It has a been week today since I drove it off the lot and I could not be happier. Of course the I am so excited to recently purchase/leased a new BMW. It has a been week today since I drove it off the lot and I could not be happier. Of course the BMW speaks for itself but the service and process of the purchase was flawless. If you would like quality service and expert. customer service head over to BMW of Austin and ask for Troy Massey. More

Great experience from BMW Austin to pickup in Germany I just returned from a once in a lifetime trip to pick up my BMW in Germany and can not thank Troy Massey and BMW of Austin enough for making the enti I just returned from a once in a lifetime trip to pick up my BMW in Germany and can not thank Troy Massey and BMW of Austin enough for making the entire process seamless. Since I am retired, I live between two states. When I started my buying process, I was not sure where I was going to purchase the car, and Troy gave me 100% attention, even though he knew in the end I might not purchase from him. Initially, I decided to purchase in another state and Troy was completely supportive and offered to continue to help in any way. After a frustrating experience with the other dealership, I called up Troy and within an hour he returned my call and picked up right where we had left off. He took extra time to review my requirements, documenting any changes in email and ensuring I was happy and all my questions were met along the way. Troy was very knowledgeable about the Germany purchase option and kept us informed throughout the process. Everyone at the dealership was friendly and helpful. I definitely received the white glove experience you would expect from BMW. I would definitely recommend Troy for an excellent BMW experience. Thank you Troy! More

Total trust Troy Massey at Austin BMW makes buying a car a pleasure. His attitude and knowledge are superior to other car salesman I have dealt with. One of the q Troy Massey at Austin BMW makes buying a car a pleasure. His attitude and knowledge are superior to other car salesman I have dealt with. One of the qualities that Troy possesses is his ability to work with others at BMW of Austin. He is well liked and respected by his peers. I just purchased my fourth BMW from Troy and will continue to do so More

BMW of Austin - Great Customer Experience! Charlie was really helpful throughout the process and also made sure that I had all required information before I decide on the car. The signing proce Charlie was really helpful throughout the process and also made sure that I had all required information before I decide on the car. The signing process was quick and easy and took less than 2 hours to get everything done. Overall, I am happy to own a BMW through this dealership and expect nothing less in future as far as service and other requests are concerned. More

Professional, knowleadgeble and courteous I just bought my first BMW X3 last week. The whole process from the beginning of customizing my own car to the end of acquiring the car was pain-fre I just bought my first BMW X3 last week. The whole process from the beginning of customizing my own car to the end of acquiring the car was pain-free. The whole BMW team works together so well that I am 100% satisfied. More

Professional and Courteous From the minute we walked in, we were treated well and received exactly the amount of attention you would want at a dealership. No hard sell, no sales From the minute we walked in, we were treated well and received exactly the amount of attention you would want at a dealership. No hard sell, no salesperson hovering as you drive. We worked with Troy in sales and Brett in finance, and both were wonderful to deal with. Everyone else at the dealership was polite and helpful. More

Awesome Cars and awesome service experience! Being new to Austin, and having had a bad experience with another car dealer a few days back, I wasn't expecting much from BMW Austin either. Howeve Being new to Austin, and having had a bad experience with another car dealer a few days back, I wasn't expecting much from BMW Austin either. However, from the moment I showed interest in buying the car, till the moment I actually bought it, in fact even after that, I have been pleasantly surprised and impressed with the level of customer service that this dealership provides . My service adviser was Charlie Baze, and he made sure I got the best deal and went out of his way in making the whole purchase process extremely convenient. All the other staff members at BMW Austin were also extremely courteous and attentive to my needs. All in all, it was a five star experience while buying a five star car! More