BMW of Austin

Troy Massey and Bmw We were repeat customers for Troy And frankly wouldn't consider using anyone else. He has outstanding customer service and really wants to make the c We were repeat customers for Troy And frankly wouldn't consider using anyone else. He has outstanding customer service and really wants to make the customer happy! Thank you Troy! More

Great Job Troy Massey assisted us in the purchase of our 3rd X5- X drive. He's been great to work with over the years, sold us the first two cars as well. Full Troy Massey assisted us in the purchase of our 3rd X5- X drive. He's been great to work with over the years, sold us the first two cars as well. Full of knowledge about the BMW line and features of each, no pressure, straight shooter, nice guy. The rest of the team is excellent as well. The new special staff position they've created for orientation to explain features and help customers understand and make the most of their purchase is really nice. There's a lot to digest with these cars and it is nice to have someone with full knowledge explain in a relaxed and unhurried manner. Thanks to Caitlyn for that welcome and special service. More

Ridiculous high prices for service This dealer wanted $2,800 to fix a fueline. The parts are less than $400. They wanted $800. I was able to take this car to a So. Austin BMW specialis This dealer wanted $2,800 to fix a fueline. The parts are less than $400. They wanted $800. I was able to take this car to a So. Austin BMW specialist and got the whole job completed for $900. What a rip off BMW of Austin! More

Used Car Purchase Troy Massey helped me with the purchase of a used 328i for my son. Troy has helped me in the past but this was the first time I ever bought a used ca Troy Massey helped me with the purchase of a used 328i for my son. Troy has helped me in the past but this was the first time I ever bought a used car. He pointed out all of the pro/cons of each car we looked at. Car was delivered the same day and I appreciate the quick turnaround. Solid car buying experience. More

Troy is great to work with Leased a BMW X1 recently. The experience was very pleasant, which is unusual at a car dealership. My sales person, Troy Massey, was simply amazing. I Leased a BMW X1 recently. The experience was very pleasant, which is unusual at a car dealership. My sales person, Troy Massey, was simply amazing. I would encourage anyone to work with him. More

Lease an X5 Treated exceptionally well and got a super deal. Salesman offered USAA/BMW rebate which saved $1000.00! If you are looking for a BMW this the dealersh Treated exceptionally well and got a super deal. Salesman offered USAA/BMW rebate which saved $1000.00! If you are looking for a BMW this the dealership you want deal with. More

A sales guy who listens - seriously! Its a little weird to say you enjoyed car shopping but my interactions with Troy Massey at BMW of Austin are consistently fun and lighthearted. He is Its a little weird to say you enjoyed car shopping but my interactions with Troy Massey at BMW of Austin are consistently fun and lighthearted. He is one of those rare people that you know without a doubt loves his job and that passion is contagious. You never feel pressured or get the impression you are a nuisance (which I realize I can be more often than not). Troy has consistently listened to our needs and finds the perfect car for us each time....its now our 4th purchase through Troy. When you are ready to buy - this is the guy! More

Great experience with total pros! Troy Massey was recommended to us by a co worker. He was the BEST car sales person I've ever worked with. Even my two boys, 10 & 12 who were stuck wai Troy Massey was recommended to us by a co worker. He was the BEST car sales person I've ever worked with. Even my two boys, 10 & 12 who were stuck waiting on us to finish paperwork, thought he was great. Professional, caring, great negotiator, quick and to the point! I'd definitely recommend him and the company. More

Amazing experience - zero hassle, zero stress I found a car I really liked online, and based on reviews I saw here, I walked in and asked for Troy. Glad I did, he was the nicest, most genuine car I found a car I really liked online, and based on reviews I saw here, I walked in and asked for Troy. Glad I did, he was the nicest, most genuine car salesman I've ever met. Within 5 minutes I was driving said car around town, and within 20 minutes I shook Troy's hand on a deal. He gave me exactly what I asked for on my trade, and the car I got was priced well below market (according to KBB). Amazing deal, great customer service, thanks for everything! More

Great Experience With Certified Pre-Owned Department I had a terrific experience purchasing a 2014 328d Wagon from Troy Massey in the Certified Pre-Owned Department of BMW of Austin. From start to finis I had a terrific experience purchasing a 2014 328d Wagon from Troy Massey in the Certified Pre-Owned Department of BMW of Austin. From start to finish it is the best car buying experience that I have had. More