BMW of Austin

Bought a Certified Pre-owned BMW X3 I bought an X3. Love the car. The car buying experience was very smooth. Low pressure sales, working with Roy Tauriello was easy. I had already do I bought an X3. Love the car. The car buying experience was very smooth. Low pressure sales, working with Roy Tauriello was easy. I had already done some online research on what I wanted (CPO X3). Roy put me into a grey X3, told me to go drive it, use the Sport mode, and put it thru it's paces. After the first test drive, I mentioned that I'd like to find a car with a sun roof and satellite radio. In minutes Roy had me behind the wheel of exactly what I was looking for. Another 30 minute test drive, and I knew this was the car that I wanted. I went by the house to pick up the car title for my trade in, and by the time I got back to the dealer, all the paper work was ready. Total transaction time was about 30 minutes. Dealing with Roy and the rest of the staff gave me a new, and welcomed perspective about the car buying experience. More

First BMW Sarah was very pleasant to work with and made my experience buying my first BMW smooth and easy. She knows her stuff and her professionalism is spot o Sarah was very pleasant to work with and made my experience buying my first BMW smooth and easy. She knows her stuff and her professionalism is spot on! More

The process is streamlined, personalized and enjoyable! I have now purchased 3 cards from BMW of Austin and Troy Massey, every time I walk away feeling more informed and well taken care of! I have now purchased 3 cards from BMW of Austin and Troy Massey, every time I walk away feeling more informed and well taken care of! More

Always amazing Always a great experience with BMW of Austin. This was our 2nd vehicle purchase with Troy Massey and we couldn't be happier with our X3. Seamless sa Always a great experience with BMW of Austin. This was our 2nd vehicle purchase with Troy Massey and we couldn't be happier with our X3. Seamless sale, process, and transaction. Fun and exciting production of vehicle and it came out more than perfect. The service area is amazing...from Starbucks, massage chairs, charging areas, refreshments, and a BMW shopping area. I actually get teased when I take off work for half the day for a car servicing... "going in to get your oil changed and a massage today?" Great overall experience. Couldn't be happier. Thanks Troy! More

Service advisors could have cared less Had my car in to get an oil change and to have it checked out. I was switched 2 times and pawned off on 2 different service advisors. The the cashier Had my car in to get an oil change and to have it checked out. I was switched 2 times and pawned off on 2 different service advisors. The the cashier came and got me. The service advisor did not even come out to tell me or go over what all was found. I will be taking it to a different BMW dealership for sure. When the manager called me back all he didn't have much to say. But it's usually costomery but not all the time More

Nice Dealership to Work With Troy Massey was very professional and friendly in giving his time to make sure we had all our questions answered and gave us a wonderful demonstration Troy Massey was very professional and friendly in giving his time to make sure we had all our questions answered and gave us a wonderful demonstration of the X5 we ordered and received. More

Best experience in 40 years I have been buying new cars for forty years and our experience at BMW of Austin was the best we have ever had. Troy Massey was not obtrusive or heavy I have been buying new cars for forty years and our experience at BMW of Austin was the best we have ever had. Troy Massey was not obtrusive or heavy handed yet was always there when you needed questions answered. The rest of the staff was very helpful and cheerful. Highly recommend. More

Great dealership (only 3 bad apples to avoid) BMW AUSTIN is great** Had a car custom built- CHRISTOPHER MARKEY is fabulous; he had it done in no time, made the paperwork simple and easy, returne BMW AUSTIN is great** Had a car custom built- CHRISTOPHER MARKEY is fabulous; he had it done in no time, made the paperwork simple and easy, returned calls and emails immediately; answered everything clearly and never felt like he was a "typical shady car salesman" TROY MASSEY - was the gentleman I dealt with while in the office. I cannot say enough good things about him. He went above and beyond at every turn. He is the ONLY person besides CHRISTOPHER MARKEY that I would deal with. I have driven BMWs for over a decade and have bought from the best dealerships in the country; these two gentlemen are more than 5 stars and they are the reason I now do and will continue to do business with BMW of Austin It took these two gentleman and a lot of effort to overcome a couple of very very negative experiences here; that I would now highly recommend BMW AUSTIN. Everyone there; from Shane at the front desk (who is amazing) to Mr, Wheelock in finance, to Kaitlin the BMW "Genius" that is not only smart but also kind; they were so great we went back the next day and got a 2nd BMW. 😊 ***That being said- BEWARE!!!! Jess Rolan (new vehicles sales manager) is a xxxxx and a disgusting human being. John Dickerson-(client advisor) is rude, aggressive and condescending Andy Hathaway -(service manager ?maybe?) threatened me in front of witnesses; swore; and then returned my vehicle to me so badly vandalized that it had to be repainted. If you avoid those three like the plague EVERYONE ELSE is fantastic!!! More

Enthusiastic and Professional Care From the minute I entered the BMW of Austin showroom, I was treated with respect and enthusiasm regarding the car I wished to purchase, desired option From the minute I entered the BMW of Austin showroom, I was treated with respect and enthusiasm regarding the car I wished to purchase, desired options, etc. Troy Massey was far and away the best car salesperson I have ever encountered. He answered all my questions in a professional manner, and he sent me weekly updates on the manufacturing and shipping progress of my car, All in all, this was the best car buying experience I have ever had. More

Great experience! Just bought a new X3 from BMW of Austin, Troy Massey was the salesman. We were treated very well and we are very impressed both with Troy and everyone Just bought a new X3 from BMW of Austin, Troy Massey was the salesman. We were treated very well and we are very impressed both with Troy and everyone we met. I would highly recommend Troy and the rest of the team at BMW of Austin! More