BMW of Arlington

BOUGHT AN SUV IN OCT AT MORITZ & WE WERE SO IMPRESSED THAT 3 MONTHS LATER WHEN WE WANTED ANOTHER WE DIDN'T EVEN CONSIDER ANOTHER DEALER. THIS TIME A BMW3. J.J. WAS COVERED UP SO BOB KESSLER WAS THE MAN THAT 3 MONTHS LATER WHEN WE WANTED ANOTHER WE DIDN'T EVEN CONSIDER ANOTHER DEALER. THIS TIME A BMW3. J.J. WAS COVERED UP SO BOB KESSLER WAS THE MAN WHO TOOK US THROUGH THE PROCESS. HE WAS PATIENT,ANSWERED ALL MY QUESTIONS, HELPED WITH MATCHING WHAT I WANTED WITH WHAT I COULD AFFORD, & GAVE ME A LESSON ON ALL THE THINGS A BMW DOES THAT I DIDN'T KNOW ABOUT. KEN IN FINANCE ANSWERED ALL OUR QUESTIONS & GAVE US OPTIONS ON FINANCING, WARRANTYS ETC SO WE WERE OUT BEFORE YOU CAN SAY DON'T DO IT. HAS A SENSE OF HUMOR TOO.A GREAT DEALERSHIP MADE SO BY GREAT PEOPLE. I LOVE DOING BUSINESS WITH PEOPLE WHO EXCEED MY EXPECTATIONS. ONCE AGAIN THE BEST SURPRISE IS NO SURPRISE THANKS MORITZ More

I've been dealing with Jon and Moritz for over 25 years now. They are of the utmost integrity and all my dealings with Jon and Moritz over the years have been a pleasure. They are the real deal and if yo now. They are of the utmost integrity and all my dealings with Jon and Moritz over the years have been a pleasure. They are the real deal and if you have a problem and discuss it with them, you won't have any issues! I've sent countless friends over the years to Moritz and Jon and never gotten a complaint. Some people expect cars not to break, that's why there are warranties, because they do. If you don't have coverage, expect the unexpected or protect yourself with a new car and warranty, and Jon and Moritz are the only one's to go to in the metroplex! More

I'am 65, have bought a few cars in my time & this was the best car shopping experience ever. My motto is "the best surprise is no surprise." These guys do whatever it takes to make that happen. J.J. the the best car shopping experience ever. My motto is "the best surprise is no surprise." These guys do whatever it takes to make that happen. J.J. the internet guy was the one who handled this transaction and made everything go smoothly. He was courteous, effecient, & knowledgeable about the vehicle i purchased and the other vehicles i inquired about. I love competence. I have already recomended this dealership & J.J. to 2 family's. I got a great price on a really nice, clean Acadia.. Finance guy was great & i feel so bad i can't remember his name. ( sorry. I have the memory of a puppy.) Thank you Jonathan & Moritz. Sam & Clara... More

I'm driving my second BMW purchased from Moritz and both times I have had a positive experience. I inquired about a vehicle via their website and within an hour, I was given a quote that was significantly l times I have had a positive experience. I inquired about a vehicle via their website and within an hour, I was given a quote that was significantly less than sticker. Needless to say, I made an appointment to come in that day. Upon arriving I find out that the sales person I was to meet with was off that day, which was odd since I made the appointment just two hours prior. Luckily, I was introduced to Bryan Baker who was up front on trade in values, the pricing of their cars, and knowledgeable about the car’s features. Nearly the entire process was completed via email & phone, which worked out perfect for me and I ended up purchasing a 535i. Overall, it was a smooth transaction and I was very happy and satisfied with dealing with Bryan and Moritz. More

I had a bad experience with a high pressure sales person. When I tried to contact the dealer several times, no one returned my emails and three phone calls to the General Manager. When I tried to contact the dealer several times, no one returned my emails and three phone calls to the General Manager. More

Moritz BMW in Arlington, TX misrepresented a vehicle I purchased as certified pre owned. I have had this car for a few weeks I realized the battery may need replacing, took the car in and was told the purchased as certified pre owned. I have had this car for a few weeks I realized the battery may need replacing, took the car in and was told the battery was not a BMW battery and should be replaced. Whoa... How could the car be certified pre owned without a BMW battery? At that time the dealership said the car did not go through the certification process. I have the online ad stating in the title CERTIFIED! When purchasing the car I was clear to the sales, and financing team that this was certified! Now they say the contract states as is, remainder of new car warranty. My contract does not say this anywhere. What are my options other than standing in front of the dealership holding a sign that says BUYER BEWARE! MORITZ BAD BUSINESS!! More

I purchased a used '06 530i BMW from Doug, who is a great salesman prmoising that "This is a great car"!. He is very kind and tends to use lots of euphemisms. Within one week a warning message came up on th salesman prmoising that "This is a great car"!. He is very kind and tends to use lots of euphemisms. Within one week a warning message came up on the i drive and I took it in and was assured by the service dept (Marcus) and Doug that there is nothing wrong "This is a great car!" 3 weeks later the windshield wipers were giving me problems so I took it in for service and the service detail read that the washer fluid container and the wiper blade inserts were "falling apart- $50 deductible. Approx one monh later, I received a notice for a oil change service, I cslled to schedule an appointment and they sadi that I didnt need one so I took my car and spoke with a different service advisor since Marcus was off. Apparently I did need an appointment because the guy seemed upset and this turned out to be a horrible experience for me. One month later the air conditioning went out and and it turns out that there were some major problems with the intake valve and compressor-$50. One month later I am stranded on the side of the interstate for 2 hours waiting for BMW roadside assistance- water pump has blown-$50 deduct! And they tellme that I need 4 new tires because the cords a sticking out and the car is dangerous. I decided to talk to them about all the problems that I had encountered in the 4 months that I had the car andwas told by the manage,r Jon Underwood, that I had made a poor decision in purchasing an older model vehicle.(gasp) I asked if they would at least replace the tires since this should have been done before I purchased a "certified vehicle". He then tells me that what he would do is buy one tire and I could buy the others.He looks me in the face as I am standing there crying and says "Are you happy with that? Because if your not I wont do it, Id just as soon keep my money". He spits on the sidewalk and turns and walks away. More

I have been a customer of Mortiz BMW since 1998. I have always had excellent service And have been treated very well. I would recommend this dealership anytime. always had excellent service And have been treated very well. I would recommend this dealership anytime. More

This is my 1st Mini. It won't be my last. This was also my 1st car to purchase on my own. Needless to say, I had extreme anxiety! Ben Arata put me in touch with Samantha Miller. Samantha Miller was WONDE my 1st car to purchase on my own. Needless to say, I had extreme anxiety! Ben Arata put me in touch with Samantha Miller. Samantha Miller was WONDERFUL! She made this experience fantastic. She was knows her Mini's and people. She even sailed through my Nervous Breakdown! She is AWESOME!!! I will definitely buy from her again & Mortiz. I am already planning my next one. Even financing was painless! 6 days after I bought my Mini someone hit my from behind. I was devasted. I called Samantha she immediately gave my contact names and told me all I needed to know. I called the body shop made an appointment with Roy and he was great as well. Since I had to have my Mini checked out by service as well as body shop. My next contact was Matt Howell. He took great care of my car and fears. My Mini is as good as new. So I truly have had the full Moritz treatment and all areas are fantastic! Thanks Moritz and all the employees that work for the customer! More

This is my first experience with BMW and the service department is HORRIBLE. They are unfriendly, and make promises they don't keep. They had my car for nearly a month and I was called about its progres department is HORRIBLE. They are unfriendly, and make promises they don't keep. They had my car for nearly a month and I was called about its progress maybe 3 times. Richard Fincher is an idiot. Also, they would not honor the extended warranty that we purchased for tire protection. It was purchased from the Moritz Dealership. The protection ran out a little less than a year from the time we purchased it (due to the amount of tire tread still on the tires - this was not explained to us when we purchased it - wy would we purchase protection for tires that would last less than 10K miles????). What a scam. We paid $800 for the "tire protection plan" when we purchased the CPO BMW and it got us absolutely nothing...when I brought in a tire with a nail in it they said the tire was too worn to be covered by the "protection plan." Don't fall for the protection plan and don't have your car serviced at Mortiz. More