BMW of Annapolis

Customer Service is not customer focused The customer service team is lacking and certainly does not measure up to the competition. Sean, in the service department, is extremely condescending The customer service team is lacking and certainly does not measure up to the competition. Sean, in the service department, is extremely condescending and sarcastic, often making flippant remarks showing his disdain for customers. This is unacceptable for a dealership where quality is expected and anticipated. More

Poor Customer Service from the Service Advisor My initial call into the service center was excellent and I was able to get a "scheduled" drop off appointment. The scheduler I spoke to was friendly My initial call into the service center was excellent and I was able to get a "scheduled" drop off appointment. The scheduler I spoke to was friendly, informative and polite. I would give her 5 stars ! I dropped off my BMW at the scheduled time and my assigned service advisor was polite, however before my car was scene and diagnosed by a technician he was already telling me that it was likely the most expensive repair. Maybe he has a technical/mechanical background maybe he doesn't, but based off of one error code P0306 it could be one of 4 things. I asked the service advisor to call me on my cell phone and I ensured he had that phone number. Shortly after dropping off my car I received an automated text telling me that if I had any questions to please text or call. After 3 hours I had not heard from him so I sent a text and did not receive a reply. I called a couple of hours later and no answer. Finally at 7pm I saw that I had an email from him that included a PDF attachment for a bill of over $4000.00 With little or no explanation. I called the next morning when the service center opened only to find out that my assigned service advisor was off. I asked that my car be ready for pickup in an hour without the repairs being completed since BMW of Annapolis did not feel as if it was important to have someone talk to me about the proposed repairs. The car was ready at the requested time. along with the $140 diagnostic bill. I have taken the car elsewhere for repair where customer service is as equally important as the quality of the repair. I am waiting for this dealer to provide a time when two BMW recalls can be performed, but given my most recent experience I am hesitant to even bring the car back for those services. More

Rude Service Advisor Routine oil change takes 5 hours. Robert -original service adviser rude, arrogant & argumentative. Jeremy - new service adviser was awesome. I highly Routine oil change takes 5 hours. Robert -original service adviser rude, arrogant & argumentative. Jeremy - new service adviser was awesome. I highly recommend working through him. Jeremy researched situation and resolved the issue - period. No unnecessary excuses. More

The worst experience ever The service advisor Alan MickinK was the worst. In all the years dealing with BWN. I? never experienced any thing like him. Walked in stood there fo The service advisor Alan MickinK was the worst. In all the years dealing with BWN. I? never experienced any thing like him. Walked in stood there for 15 min before I? was ever address by anyone. The two advisors was Jane king & Alan Mickinak. More

Mini Service Delivered quality service on my 2003 mini and a most timely manner the past 15 years doing business with them. Friendly and accommodating staff On eve Delivered quality service on my 2003 mini and a most timely manner the past 15 years doing business with them. Friendly and accommodating staff On every visit. More

Worked with Jen she was professional and friendly . Kept me updated on everything through text .very pleasant and professional . I would definitely return . Love option of a rental while my car being se Kept me updated on everything through text .very pleasant and professional . I would definitely return . Love option of a rental while my car being serviced More

No hassle experience with the best service. I went in to get my BMW Activehybrid 7L appraised and left with a new BMW and feeling wonderful. I would recommend this dealership over others that I’ I went in to get my BMW Activehybrid 7L appraised and left with a new BMW and feeling wonderful. I would recommend this dealership over others that I’ve visited. More

Satisfied Service advisors are very good. Don't allow others to wash my car. It pet peeve is when I forget to say,"please don't wash my car", they wash it as p Service advisors are very good. Don't allow others to wash my car. It pet peeve is when I forget to say,"please don't wash my car", they wash it as per SOP, but always leave unwashed spots that make me look like a slob thus forcing me to wash it whether I have time or not. Oh, more and better food drink in waiting room More

Quick. Efficient. Excellent customer service Jane and Jeremy teamed up to provide a great visit for standard maintenance. All questions answered and concerns addressed. Use of courtesy vehicle an Jane and Jeremy teamed up to provide a great visit for standard maintenance. All questions answered and concerns addressed. Use of courtesy vehicle and picking up a clean car just topped it off. Well done! More

Scheduled maintenance review Took my car in for scheduled maintenance. Everyone in service was pleasant, easy to work with, professional, and polite. I was happy to get a loaner c Took my car in for scheduled maintenance. Everyone in service was pleasant, easy to work with, professional, and polite. I was happy to get a loaner car without any difficulties. Looking forward to my next experience with BMW of Annapolis. More