BMW of Annapolis

BMW of Annapolis is my go to dealer, Great service and outstanding customer service. Attentive to the customers needs. I would recommend only this dealership. outstanding customer service. Attentive to the customers needs. I would recommend only this dealership. More

Helpful and professional service department. My car was ready same day even without an appointment. Great to know a place for great service even during these crazy times we’re all dealing with. ready same day even without an appointment. Great to know a place for great service even during these crazy times we’re all dealing with. More

Had issue with my vehicle, Spoke with the service manager He helped me work it out, excellent customer service. Kudos to the manager and Justin manager He helped me work it out, excellent customer service. Kudos to the manager and Justin More

Outstanding Service Experience! I brought my car in for a unique, potential warranty issue, not sure if it would qualify as a warranty repair. After an in-depth and informative conversation with the Servi a unique, potential warranty issue, not sure if it would qualify as a warranty repair. After an in-depth and informative conversation with the Service Manager, Eric, it was determined my issue could be covered. My car was taken care of with utmost care and returned in a prompt manner. More

My experience with BMW of Annapolis was outstanding today. The advisor checked my car in quickly and the service was speedy and the work performed was also excellent. Great job BMW of Annapolis!! today. The advisor checked my car in quickly and the service was speedy and the work performed was also excellent. Great job BMW of Annapolis!! More

Brought my 335d in for scheduled brake fluid replacement. Rob got me scheduled the same day, car ready (and washed) in the promised 1 1/2 hours. Excellent service Rob got me scheduled the same day, car ready (and washed) in the promised 1 1/2 hours. Excellent service More

Did a great job on scheduled service BUT I brought it in for a leaking roof. Despite being CPO, they wanted $650 to just look at it. Amazing to me that a $75,000 car is expected to have a leaky roof! Doing for a leaking roof. Despite being CPO, they wanted $650 to just look at it. Amazing to me that a $75,000 car is expected to have a leaky roof! Doing research, I learned this is a common issue with BMW. Their engineers should figure out a way to prevent it. More

I've been to this dealership on three separate occasions within the last six months for new tires (run-flats with a stuck screw) and EVERYTIME has been a pleasant experience for me. I'm surprised to have r within the last six months for new tires (run-flats with a stuck screw) and EVERYTIME has been a pleasant experience for me. I'm surprised to have read so many negative reviews for other services. More

The service was good, however they didn’t wash my car did the work but gave me back the car Dirty very dirty. You think they could of washed it not great service. the work but gave me back the car Dirty very dirty. You think they could of washed it not great service. More

Awful service, even worse customer care I have had my car serviced at BMW of Annapolis exactly three times. And each and every time, I have had to take the car back because the service was I have had my car serviced at BMW of Annapolis exactly three times. And each and every time, I have had to take the car back because the service was incomplete or simply not performed. I have driven BMWs for 17 years. This is the only service facility I have ever had a problem with. The first time was to eliminate a rattle in the sunroof of my X3. The car was returned, and the rattle was still there. NO CHANGE. I took the car back to learn that no one had even bothered to drive the car after the repair. The shop foreman drove it, realized nothing had changed, and made some additional corrections. That fixed it. The second time was for a coolant leak. They told me they replaced an expansion tank and tested it. Exactly four weeks later my light came on again. They "assured" me it was a sensor problem. It wasn't. There was a leak in a hose connection this time. Why, if they tested that after the initial repair, this did not show up is a mystery to me. I had the oil changed while the car was there. I drive a diesel, and when the oil is changed so is the diesel exhaust fluid. They said they changed it, and even charged me for it. I put the car on the road, and on my way home got a warning light that it was low on diesel exhaust fluid and would not start in 1000 miles, By the time I got home I had 400 miles left before not starting. I missed an important meeting because I had to return to the dealership. They "assured" me it was a sensor problem. It wasn't. The service technician simply DID NOT replace the fluid he had charged me for and which he had indicated he replaced. Worse, a service rep I was dealing with refused to listen to my simple request to see if it had been replaced, and instead, insisted I would have to wait at least an hour and a half to even have the car looked at. Another service rep overheard that, took my key, and in ten minutes returned it and told me to fluid was never put in the car as I had suspected. Literally, every time I have taken my car there I have had to go back because the service was not checked over. I have never experienced such levels of absolute incompetence and disregard for customer care. I am surprised the service department gets any business at all. If you care about your car, please take it somewhere else for service. More