BMW of Allentown

Daniel's is the best for service and sales. A great facility, knowledgable and friendly employees, great service and attention to detail. They go the extra mile to ensure satisfaction; made sure a loan facility, knowledgable and friendly employees, great service and attention to detail. They go the extra mile to ensure satisfaction; made sure a loaner car was available even without an appointment When our car wouldn't start. Your car is always washed before return, courtesy inspections are done on every visit and they keep you informed of your car's status. Too bad more dealers (of any make) can't figure out their attention to detail and quality strategy. More

I dropped my X5 on 5/2 (Wednesday) for services 1) check left brake light and taillight 2) check transmission issues 3) program new key. When I dropped the car I spoke with my adviser and explained all the left brake light and taillight 2) check transmission issues 3) program new key. When I dropped the car I spoke with my adviser and explained all the issues. Eric was very friendly and was very professional. I thought my car will be serviced the same day but I did not get a response, so I waited for next day by 1 PM and still no call. When I called to check I was told my adviser went on vacation and they are not sure who is handling my car, they took my name and info so that Service Manager will call me. I got call from Service Manager (Joe) that they are looking at my car. After an hour or so I got another call that they did not find any problem with brake light or taillight and the only think they suggest is to replace the housing or something similar at a cost of some $350. I asked about the transmission issue and the Service Manager indicated nothing is wrong. I asked if they programmed the second key and he said “I am sure they did because I see it list on service order”. I told the Service Manager that I will stop the following day (Friday) so I can show the Tech what I experience with transmission when driving and he told me that should not be a problem, however I changed my mind and I decided to pick the car on Thursday. When I went to pick up the keys and pay, the lady at customer service asked for my name but could not find the paper work, as she was trying to call the service manager she remembered that I have no paper work and that my keys were inside an envelope. I was kind of surprised that I have no paper and I don’t have to pay for anything such as checking the light, issues with transmission and programming a new key. There should be at least an hour or more of service charge. I took my keys and went to my car, when I attempted to try the new key it did not work. I started to think that they did not check my car for anything and they completely forgot about it. They might have forgotten since the adviser went on vacation and the papers for it were misplaced. The Service Manager told me that they need to replace the hosing for the rear light at a cost of $350 while it was just a bulb issue, because I went to auto zone and purchased 2 bulbs for $7 which I installed on my own and everything was working. I understand that no one is perfect and that mistakes such as misplacing service papers can happen, but in this situation all the manager needed to do was tell me the papers were misplaced and if they can have it for another day...I would have been more than happy to leave it for another day. I purchased my X5 early in the year but from another dealership, maybe they did not like that, but I doubt that is the issue. In conclusion I was expecting more from this dealership after all this is BMW. Also my brother who has 5 series was kind of surprised when I explained to him what happened. We both have the same service adviser and he indicated that he is the best there. I don’t blame the adviser, he just wanted to go on his vacation and we all can relate to that. However, I expected more from the manager. Maybe the manager was telling me what his Tech told him. I am not going to say that I don’t recommend this dealer to others after all they have good reviews, but always be careful. More

What a pleasure dealing with Dave Hackett. This is my first BMW and I am completely smitten with it. My husband races (tracks) a 2002 BMW M3 and absolutely loves it, so I thought why not !! Daniels is first BMW and I am completely smitten with it. My husband races (tracks) a 2002 BMW M3 and absolutely loves it, so I thought why not !! Daniels is a first rate dealership...no pressure...very friendly. Dave is the nicest salesman I have ever dealt with. More

I have had my 325i serviced at Daniels for many years with Joe Millington as my service advisor. Over the years, Joe has always advised me of what is needed to keep my car at peak performance, things I w with Joe Millington as my service advisor. Over the years, Joe has always advised me of what is needed to keep my car at peak performance, things I would have never though of or known about. He has pointed out things that, although minor at the time, could become problems later. Thus saving me both down time and a more costly repair. My phone calls are always answered or returned promptly and he is always very respectful of my time and schedule. No waiting when I arrive with my car and always finished when promised. 124,000 miles and my car runs like brand new! Everyone at Daniels is polite and feirndly and gives 100% to earn and retain your trust and business. I would never take my car anywhere else for service. I have complete trust in Joe and my mechanic, Mike. More

Working with Chris Mesch was a real pleasure, and i would highly recommend him to anyone. He is a first-class guy working in a first-class dealership, selling first-class cars !! In fact, when I was first lo highly recommend him to anyone. He is a first-class guy working in a first-class dealership, selling first-class cars !! In fact, when I was first looking at buying a new car, i was all set on buying a Lexus....but decided at the last minute to take a closer look at the BMW. I'm glad I did,as Daniels BMW (and Chris) was heads above the Lexus dealership. More

Absolutely best, most professional, most comprehensive patient and professional experience at any dealership, and any BMW dealership. Carrie worked with me to find the right model, and continues to expla patient and professional experience at any dealership, and any BMW dealership. Carrie worked with me to find the right model, and continues to explain the many features of the car. Carrie is also helping me recondition my previous BMW - service above and beyond the role of sales. More

This is our second BMW that my husband and I have purchased at Daniel's through Carrie. There is a reason we go through her, we are extremely pleased with how professional, kind and trustworthy she i purchased at Daniel's through Carrie. There is a reason we go through her, we are extremely pleased with how professional, kind and trustworthy she is. She knows her BMW's too! Thanks again Carrie for making our second purchase another wonderful experience. More

I was impressed with the way the salesperson Carrie Zedar handled the entire process. I had left to look at another car that I was considering. At the other dealership I could not even get in touch with the handled the entire process. I had left to look at another car that I was considering. At the other dealership I could not even get in touch with the salesperson and waited around for over half an hour. This is not acceptable in day and age with so many forms of communication at your finger tips. There was no pressure but most important Carrie goes out of her way to be available by way of email, cell, and text. I called her directly from the other dealership and she promptly secured the keys for me so that I could give it a second look before I decided. Carrie is a professional and a personable salesperson which makes the buying experience top notch. I will definitely contact Carrie first for my next BMW. More

My wife and I have purchased two BMW's in the last year off of Brad. He listened to what we were looking for and went above and beyond in his assistance. He is trustworthy and honest. He made sure we we off of Brad. He listened to what we were looking for and went above and beyond in his assistance. He is trustworthy and honest. He made sure we were completely satisfied with our purchase. My wife and I feel we were trated well and look forward to working with Brad when we purchase our next BMW. I would highly recommend Daniel's BMW and Brad to anyone who is in the market for a BMW. More