BMW Concord

I have been with Concord BMW for 8 years and 2 new cars. I have seen service managers and advisers come and go. Shane is by far the best employee in the service department. He is highly professional and mec I have seen service managers and advisers come and go. Shane is by far the best employee in the service department. He is highly professional and mechanically knowledgeable, which is a rarity among most service advisers. I recommend Concord BMW and Shane to everyone that asks me about my BMWs. More

From the moment I stopped by BMW/Mini of Concord and started looking at models, I was treated with great attention. The first time I just walked the lot looking at models. I came back a week later and started looking at models, I was treated with great attention. The first time I just walked the lot looking at models. I came back a week later and met JT, who took me for a test drive of the car I ultimately bought. He addressed all the questions I had about the car and the purchase process, with great specificity. And his subsequent follow-up contact with me has been of a highly professional manner and is much welcome. I wish other customer service contacts I have on a daily basis were all this exceptional. More

We have purchased three BMW vehicles from Concord BMW. When it comes to service for our vehicles, we put our trust in Teresa Christensen. She is professional, knowledgeable, and efficient. I always kno When it comes to service for our vehicles, we put our trust in Teresa Christensen. She is professional, knowledgeable, and efficient. I always know that we are in good hands, and I drive away with a clean, well-serviced car. She explains the pricing and makes sure that we undersatnd what was done on the car. Always with a friendly smile, she ensures that we have the best service experience possible. We will continue to come back to deal with Teresa. Thanks, Anne and Ney More

I have purchased three BMW’s from Concord BMW over the years and I plan on coming back over and over again. Of course part of the draw is the price-point, and part is the sales force specifically Michael years and I plan on coming back over and over again. Of course part of the draw is the price-point, and part is the sales force specifically Michael Heller, but the main reason I continue to buy and service my BMW’s at Concord is the incredible service I receive time and time again by Teresa Christensen. She always looks out for my best interest, she believes in being pro-active and her knowledge of the product line is without boundaries. There are two BMW dealers and service centers a lot closer to where I live but I would rather travel the extra miles and fight the extra traffic to be under the care of Teresa Christensen. Sincerely, Michael R. Grow More

Shane is always extremely professional yet he provides service as though he were a close friend. The support staff have always been friendly and extremely helpful. I appreciate that the sales people remem service as though he were a close friend. The support staff have always been friendly and extremely helpful. I appreciate that the sales people remember me from when I bought my car. They are informative yet never pushy about the "next car" I might buy. I really appreciate the relaxed atmosphere and the friendly conversation. I drive 80 miles to get my car serviced here because the staff is so frindly and the service excellent! More

Worst dealership I've ever dealt with...by far. Incompetent, inconsiderate, ignorant, rude, disrespectful, arrogant...do I have to go on? I really don't want to waste 250 characters on this dealers Incompetent, inconsiderate, ignorant, rude, disrespectful, arrogant...do I have to go on? I really don't want to waste 250 characters on this dealership, but if that is what I have to do that is what I have to do. So, there! More

I am so impressed with the manner in which Chris Mohr and BMW Concord conduct business that I have chosen to writ about my experience. Before relocating from New York City to the Bay Area, I decided to mo BMW Concord conduct business that I have chosen to writ about my experience. Before relocating from New York City to the Bay Area, I decided to move forward with the lease of a new BMW 335i sedan and received two very similar quotes: one from BMW Concord and one from another Bay Area dealership. Throughout the entire process Chris Mohr at BMW Concord had been very upfront and honest, and he always promptly returned phone calls and e-mails to provide whatever information I'd asked for. The other dealer, on the other hand, was a bit of a struggle to deal with, and I never got the sense that I was being treated as a customer should be treated. Despite this, I chose to lease the vehicle from the other dealership, simply because they were located in the south bay, which was closer to where I would be living. After trying unsuccessfully, on two separate occasions, to call the other dealer and make a down payment to secure the vehicle, I became extremely frustrated. They didn't return phone calls when they said they would, they were slow with e-mail, and I felt as if I had to hound them to let me lease the vehicle. My frustration peaked when I was told to wait 5 minutes for a return phone call and waited nearly 2 hours. I decided to call Chris, explained to him the situation, and told him I'd like to lease the car from him. He was very polite and courteous, and he immediately began the process of securing the car for me. He even went so far as to offer to bring the vehicle to me when it was ready, since it was going to be difficult for me to arrange a ride to BMW Concord to take delivery. In summary, the other dealership shot themselves in the foot. There was very little left for them to do, other than take my money, and provide a minimum level of customer service, which, amazingly, they did not do. I can honestly say that Chris Mohr made the difference and is the reason I leased my 335i from BMW Concord. He was knowledgeable, upfront, honest and courteous and he responded to each of my questions very accurately and promptly. Dealing with BMW Concord has been a refreshing and completely pleasurable experience and I will gladly recommend Chris Mohr to family, friends, colleagues, or anyone else interested in purchasing or leasing a BMW. More

Don't waste your time here, they are not what they claim. I had a terrible experience and would never recommend this place. If you like dealing with old style sales tactics and lies about inventory then go f I had a terrible experience and would never recommend this place. If you like dealing with old style sales tactics and lies about inventory then go for it. They treat you like you are an idiot and they put the big smile right after that. More

I bought a Mini Clubman from this dealership through their internet salesperson Raymond Manas. Although he was much more familiar with BMW's, he managed to complete my order correctly. I paid full sti their internet salesperson Raymond Manas. Although he was much more familiar with BMW's, he managed to complete my order correctly. I paid full sticker, and did not try to deal on the car, making it the easiest sale he's ever had. The car came in with spiral scratches on the hood in two places. They were fairly small, and I said I would take $500 instead of them repainting the hood as Raymond had mentioned. He said no, it came from the factory like that and they have to have a factory rep come out and arrange for it to be repainted. He'll make sure it gets done ASAP, "definitely within the next few weeks." Three months later, Raymond Manas has not returned my phone calls or emails, and the scratches are still present. He was all about his big promises before the papers were signed, but once he got his easy sale, he was nowhere to be seen. My next step is to move on to the general manager at the dealership. Hopefully he does not share the same poor customer service attitude that his employees have. More

I met with Mike, the internet sales manager. I wasn't planning to buy a car that day but he helped me find a car that would work for me. I received prompt, knowledgeable and friendly service. My next planning to buy a car that day but he helped me find a car that would work for me. I received prompt, knowledgeable and friendly service. My next car is going to be a 7 series and I’m going back to Mike, I would suggest you do the same... More