Axis Motorcars
Jersey City, NJ
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878 Reviews of Axis Motorcars
Worst car buying experience eveeeeer. I found a car on this agency from cargurus.com. The listing price was $13K. Below are the red flags I faced after reaching there. 1) They add $ I found a car on this agency from cargurus.com. The listing price was $13K. Below are the red flags I faced after reaching there. 1) They add $3K for PDSI (safety inspection or something similar). My question - Since this is neither tax nor title/registration fees, why it is not added in listing price? 2) No test drive, if you don’t agree on their (yes their numbers) numbers (full stop). Since the listing price was $13K, I thought that with tax and registration it can go to $14K or max $15K. But to my surprise the total price went to $18.5 K ( because of point 1). And guess what, even after I showed my willingness to increase my budget post test drive, they didn’t allowed me to test drive just because I was not happy with PDSI. 3) Sales people treat you as second class citizen. I am not making this up, this were exact words from the young lady with curly hair - WHY WASTE TIME WHEN YOU CANT BUY A SINGLE CAR FROM OUR STOCK. My question to her is - we are here to see the car and you are here to help us see the car. Our time is more precious than yours and not otherwise. 4) Sales people try to humiliate you - The same young girl told me that why don’t you buy car from other dealership (which I visited earlier). Isn’t that supposed to be my decision? I am spending money, so shouldn’t I decide what to take and what not to? 5) Sales people think they are either Elon Musk or mechanic, at least. - The same lady told me to discuss numbers before test drive. So I asked how can we do that without know how good the car is. So sales lady said - it is used car and is not supposed to be new. I argued saying I know that but I want to see how much the car is worth for. To which she replied “The car runs good and it is worth it” I mean why should I believe you? Do you think you are Elon Musk? I mean even if Elon Musk comes to me and talks like that, I won’t buy from him. When I am on the location, why I can’t drive the car myself? Why on the earth your policies are different than other dealerships across the city? I can seriously go on and on and on. But that is no worth. Only thing I can say is this was the worst and most rude experience ever I faced. And thanks for showing me your true side. I can’t really think how worse will be your after sale service. More
Tee was really nice and really patient with us! He made sure we understood everything and made sure we were satisfied. Thank you so much for the helpful tips and the smooth transaction. 10/10 f He made sure we understood everything and made sure we were satisfied. Thank you so much for the helpful tips and the smooth transaction. 10/10 for his service! I’ll be back with my mom for a new car for her soon! Thank you More
The staff is very kind specially Angelito, who help us with the process, they worked with me to find the best option, my wife is so happy with her new car, I definitely recommend it!!! with the process, they worked with me to find the best option, my wife is so happy with her new car, I definitely recommend it!!! More