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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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March 10, 2021

Everybody was terrific!!! Car came out perfect. Jeremy took great care of my car. The body shop and sales department at Bob Baker is absolutely the finest. More

by hughstewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy, Hugh Stewart, Norman Amabile, Tanner Knapp
Mar 11, 2021 -

Autonation Subaru Carlsbad responded

Yay! We're so glad to hear your car came out the way you wanted! We'll tell Jeremy they've earned five stars for the excellent work they did, and we hope you love showing off your vehicle! Take care! - Bob Baker Subaru

March 09, 2021

We had great service from Zachary. We had installed a hitch, repaired seat. He was informative and professional. I was very pleased with the outcome. More

by smartfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Mar 09, 2021 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with Zachary at Bob Baker Subaru! We hope you continue to choose us for all of your automotive needs!

March 09, 2021

Very east to make oil change appointment. Was also able to get ceramic reapplied right after oil change. Had to reapply after collision dept. Finished repairing damage after accident. More

by LUCAS898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McCall , JP Phillips
Mar 09, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback and we'll see you at your next oil change!

March 08, 2021

Everyone is so nice and helpful! Car was ready much sooner than they’d anticipated - only waited 1 hour. Thanks too for washing the car afterwards. More

by forwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik in service was great
Mar 09, 2021 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a 5-star experience! Thanks for choosing Bob Baker Subaru for your service needs.

March 08, 2021

JP and team and the best car service team around. They are honest and truly care about making sure you’re taken care of every step of the way. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Mar 10, 2021 -

Autonation Subaru Carlsbad responded

Thanks for trusting JP and the Bob Baker Subaru service team! It is always our pleasure to service your vehicle!

March 08, 2021

Staff are friendly and helpful but it takes way too long for an oil change only even with an appointment. Under an hour is my expectation. More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Mar 08, 2021 -

Autonation Subaru Carlsbad responded

Sorry we did not meet your expectations, but under a hour is very difficult to accomplish since we have paper work, inspection reports, oil change and just making sure our technicians do not go to fast and then there becomes a safety issue. Also if the customer request a wash we do not have a car wash it is a hand wash that also takes time. Our goal is to make sure your car and our customers leave here safe, but I do understand your expectations. Thanks for the response, we do care about your time.

March 08, 2021

Airbag repair completed quickly and cleanly. Service writer Zach was very communicative. Glad to get a loaner Crosstrek to try out. Nothing else to say. More

by fheald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Mar 09, 2021 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to share your experience with us at Bob Baker Subaru! We're glad Zach and our service team could take care of your airbag repair! We hope to work with you again in the future.

March 06, 2021

The service dept person that helped me was an absolute professional! He took care of my current appointment and he saved me time and the dealership’s time and took care of my future appointment. More

by ryecrpz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Mar 08, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

March 06, 2021

I was impressed with the service department and their I was impressed with the service department and their analysis and eventual resolution to the problem we were having with our brakes. Their solution More

by MikeH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Mar 08, 2021 -

Autonation Subaru Carlsbad responded

We're glad we were able to help you out, Mike! Thanks for trusting Bob Baker Subaru with your vehicle and please don't hesitate to reach out if we can be of further assistance!

March 05, 2021

Fast and friendly other than the few minutes it took for anyone to acknowledge me in the line of people waiting for service. I have to say though, the amount of times I get bugged to complete a survey is ob More

by bmanzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Mar 05, 2021 -

Autonation Subaru Carlsbad responded

I understand about the surveys, they come directly from Subaru and our employees depend on them because there livelihood depends on them. But do not fell obligated to fill them out thanks for your feed back. Norman

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