Autonation Subaru Carlsbad

The dealership is very nice the employees need training on the new cars. I have had new cars for the past 20 years and this car has been a challenge. First not being able to get anyone in the dealership on the new cars. I have had new cars for the past 20 years and this car has been a challenge. First not being able to get anyone in the dealership to figure out why I could not program my garage door to the car. It took me spending money with a garage door service representative to let me know that it had to do with the software that was put in the car not my remote, not my garage door opener (by the way it was new) but your software. Then it took three months a new phone and four trips to the Carlsbad facility to find out that again it was a programing problem with your cars. New phone, going to Apple to see if there was anything else I needed to do to get mu phone to pair with the car and then to find out that it was the programming in the car that was the problem. Your service people need to be updated with the working of the newer cars at least every six months. More

Mr. Mangg helped us finding our new 2026 Subaru Crosstrek. He is knowledgeable, well spoken and friendly. We can’t thank him and his team enough for how well they handled everything. Crosstrek. He is knowledgeable, well spoken and friendly. We can’t thank him and his team enough for how well they handled everything. More

I negotiated all through email and Yuri (salesperson) made my first car buy experience by myself easy! I have had family members go with me buy a car in the past and it took forever. This time using only made my first car buy experience by myself easy! I have had family members go with me buy a car in the past and it took forever. This time using only email was a breeze! More

Everyone we dealt with at the dealership was great! Brandon our sales person was 5 star as well as Garret! Brandon our sales person was 5 star as well as Garret! More

Salesman great knowledge of car, great environment and no hassle or pressure to buy the car. hassle or pressure to buy the car. More

Excellent care and service! We felt your staff genuinely cared for us and all our needs. Every staff member we spoke with was extremely friendly and courteous. Every question w We felt your staff genuinely cared for us and all our needs. Every staff member we spoke with was extremely friendly and courteous. Every question we asked was quickly and professionally answered. More

The service department is very well run. Appointments are kept in a timely manner and my service advisor ,Eric, was great at communiating with me concerning what was needed to be done and h Appointments are kept in a timely manner and my service advisor ,Eric, was great at communiating with me concerning what was needed to be done and how long the appointment woud take. More

We had a great experience at the dealership and our sales guy George was awesome! We will definitely be back for our next vehicle. Thank you! guy George was awesome! We will definitely be back for our next vehicle. Thank you! More

Best purchasing experience ever. Thank you. Sales, finance and management came together for a great deal. Thank you. Sales, finance and management came together for a great deal. More

AutoNation Subaru continues to try to upsell. I have an issue with my car burning oil due to defective oil control piston rings. After driving 650 miles, my car burned 3.5 quarts of oil. If it we I have an issue with my car burning oil due to defective oil control piston rings. After driving 650 miles, my car burned 3.5 quarts of oil. If it were a simple leak, the oil would be everywhere - in my garage, on my bumper, I would smell burning. But it is not. Clearly, my mechanic (not at AutoNation) diagnosed the issue correctly. Autonation says I have two small leaks. They will not address the real problem unless I pay $2000 for them to fix the small leaks that are clearly not the problem. If I fix the small leaks, then maybe Subaru will help me with the larger problem which they were already sued for (and lost the lawsuit) in the early 2010's. The larger problem will cost $8000-12000 to repair. I contacted Subaru who in turn is contacting AutoNation. You can imagine what they will tell me. I will never buy a Subaru again. They have terrible oil issues and terrible customer service. Btw, my car has 64,000 miles on it and is out of warranty. More