Automotive Avenues

My Daughter's Car We came to your corporation for the second purchase of a vehicle, and we appreciated your patience and guidance. My daughter needed a car for college, We came to your corporation for the second purchase of a vehicle, and we appreciated your patience and guidance. My daughter needed a car for college, and our priorities were safety, dependability, and affordability. The honesty and integrity of Austin was valuable to our decision. We appreciated your time, and the sale of our daughter's vehicle. Thank you, Cindy Baughman More

Best Car Buying Experience Thought I'd just come test drive a couple of SUV's I was looking into by myself (without husband). A friend referred me to Tami. Found the perfect Thought I'd just come test drive a couple of SUV's I was looking into by myself (without husband). A friend referred me to Tami. Found the perfect fit and Tami was great in helping me with financing and information about the vehicle. Brought my husband back on Monday, he drove it and thought it would be great for me. Never felt any pressure. It was actually a fun experience not a stressful one! Thanks to Tami, Robert and Jill. Easiest car buying ever! More

Never thought a car-buying experience could actually be FUN! I have always dreaded the car-buying experience but Jim and the entire staff at Automotive Avenues made are experience quick, easy and FUN! We got a g I have always dreaded the car-buying experience but Jim and the entire staff at Automotive Avenues made are experience quick, easy and FUN! We got a great value with excellent customer service! More

Another great buying experience at Automotive Avenues This is the fifth vehicle we have purchased from Automotive Avenues. I never feel cheated or taken advantage of when we purchase there. Honest. Friend This is the fifth vehicle we have purchased from Automotive Avenues. I never feel cheated or taken advantage of when we purchase there. Honest. Friendly. Great inventory. Keep up the good work! More

Unexpected excellence We went in to Automotive Avenues to "look" at a vehicle we found online. Alex, Jamie and Mark were very courteous and respectful of our time and out i We went in to Automotive Avenues to "look" at a vehicle we found online. Alex, Jamie and Mark were very courteous and respectful of our time and out intentions. We ended up purchasing the vehicle the same day and could not be happier with our new car. They were very tranparent with their prices and coverage, not to mention how helpful they were in finding discounts with our credit union. I will definately be a return customer. More

durango Great experience! Duane was very helpful and friendly. I will only buy cars from automotive avenues from now on. I highly recommend this place, everyo Great experience! Duane was very helpful and friendly. I will only buy cars from automotive avenues from now on. I highly recommend this place, everyone was so nice More

Horrible Customer Service It all started a little over three weeks ago. My wife and I went to our credit union to get pre-approved for a car loan. In the process they informed It all started a little over three weeks ago. My wife and I went to our credit union to get pre-approved for a car loan. In the process they informed us of their relationship with Automotive Avenues and recommended that we give them a visit. They passed along our information to AA and said we should be expecting a call the next day. 3 days later we received our first call from Katerina. I returned her call and left a detailed voicemail regarding what we were looking for. It took 3 more days for her assistant Ellie(sp) to call me back and then I had to go over again what we were looking for. She told me she would call me back that evening or the next day. Needless to say she did not call. A week later I received a call from yet another individual at AA named Jamie stating that she had found 2 vehicles that matched our search. She sent over the e-mail of the details and they were both the same make of car just different years. I couldn’t believe it. Almost 2 weeks after the first contact and this was what they found. I went on to their website and was able to find 4 additional vehicles that matched our criteria (AWD/4WD & a third row of seats) in less than 5 minutes. I replied to Jamie’s e-mail detailing my displeasure and let them know if they wanted our business they needed to start acting like it. Jamie responded back in a timely manner and apologized and said a new sales person would be working with us named Christopher. She found the same vehicles that I had and we set up an appointment to test drive them that Saturday. I think Jamie was doing her best but she e-mailed me Friday night saying that none of the vehicles she had identified would be available to test drive that Saturday because it was a weekend. We decided to keep our appointment and that we would just look at some other vehicles and get a better idea of what models we liked. This was the best part of our entire experience. Looking at the vehicles was very stress free and comfortable. They let you test drive the vehicles without a salesperson in the car and they don’t stand around trying to point out features while you’re looking at different vehicles. We found a vehicle and wanted to make the purchase. They couldn’t find our loan approval in their system and said that we had to wait until Monday so that they could contact the CU and confirm the details. Then before we left Christopher told us that the car would be going to auction the next Wednesday…. but no pressure. We received a call on Monday from Jamie that they had confirmed that everything was in order and we could come down and work on the paperwork. I told Jamie that I would leave work and my wife and 7 month old were going to come and we would agree on a price and sign the paperwork. Jamie didn’t feel the need to tell me that apparently AA doesn’t negotiate and that their ridiculously high prices are set in stone. Needless to say we drove the 20 miles to Aurora only to find out they weren’t up for discussing the price and that we had wasted our time and I had taken time off from work for nothing. On top of it all the sales manager Mark apparently has no soul and finds no difficulty in lying straight to the customers face. He tried telling me that they were only selling the car for $500 more than what they purchased the vehicle for. He also made us wait in the lobby for 35 minutes as part of the stereotypical sales games even though we had an “appointment”. What did I expect I guess it is a used car dealership after all. Two days later they sold the vehicle we were interested in to someone else and then Christopeher continued to send us vehicle profiles that didn’t match our criteria. Overall this is the worst customer experience I have ever encountered. Needless to say we went to another dealership. More

2013 GMC Terrain I had been looking for a year to find the vehicle that had the features that I wanted. I found it at Automotive Avenues in Aurora. I contacted them a I had been looking for a year to find the vehicle that had the features that I wanted. I found it at Automotive Avenues in Aurora. I contacted them and from the very beginning Alex was very friendly and answered any question I had. Alex went out of his way to set up an appointment and when I arrived Alex was ready with the vehicle I was interested in. Buying from Automotive Avenues was the best experience I ever had.. They were not pushy and wanted you to take as much time as you needed to test drive and make your decision. I would highly recommend Automotive Avenues and would purchase from them again. More

2012 Ford Flex Purchase Katerina was very patient and helpful with me while I test drove numerous cars, and continued to return on 4 different occasions to test drive the sam Katerina was very patient and helpful with me while I test drove numerous cars, and continued to return on 4 different occasions to test drive the same vehicle. She wasn't pushy and listened to my needs. I would highly recommend her to help with any auto purchase. Mark was friendly and efficient with the signing process and didn't try to push any backend products - except Gap insurance, which I assured him I would purchase separately through my insurance company. AutoAves is a great place to buy vehicles and the staff is easy to work with. More

Great Service--Even on America Day I went out of my way to go to the Aurora Automotive Avenues. After two days of searching for cars all around Denver, I was afraid that I wasn't going I went out of my way to go to the Aurora Automotive Avenues. After two days of searching for cars all around Denver, I was afraid that I wasn't going to be able to get a car before I started a new job the Monday after the 4th of July, but Tom made that possible. I was preapproved through Bellco and knew basically what I wanted; all that was left was to find a car. And then I saw a Jetta posted online, hopped in the car, and was driving it home for lunch. Great service, straightforward advice, and just genuinely good people--all on a holiday! I don't think I will be purchasing another car any time soon, but I would advise anyone who is to check out Automotive Avenues More