AutoOne Lancaster

Be very careful! Sales people don't know the difference between market based and no haggle pricing. I contacted BOTH the dealership and the salesperson with a question about a car and NEVER got a response between market based and no haggle pricing. I contacted BOTH the dealership and the salesperson with a question about a car and NEVER got a response from either. My salesperson never told any of the other salespeople that I had an appointment to take a car to my mechanic for a pre purchase Inspection, and then they had to jump start the car for me to take it. I had my mechanic look at the car and they said it would take over $3000 worth of repairs in a short amount of time. I told this to the 3rd salesperson I dealt with, and he just said, ok! Do they think they work for a cable company and there is no other competition out there? Offer a lower price, throw in an extended warranty! Something! I'd give them no stars if that was an option! More

Financing was kludge, but service was excellent. It became obvious that AutoOne was more comfortable using their own financing to complete the sale rather than using my credit union. This was made a It became obvious that AutoOne was more comfortable using their own financing to complete the sale rather than using my credit union. This was made a bit more difficult by the fact that I lived 2 hours from the dealership, meaning I had to make an extra trip since they wanted the check-in-hand from the bank rather than allowing me to take the car based on my bank's guarantee. That was annoying, but I understand where they're coming from. Mike Diaz was fantastic through the buying process, answering all my questions and leveraging text and e-mail to work through everything so it was a seamless process. What REALLY set Mike apart was the following: after I took delivery, I found that somehow the previous owner's dog had eaten through two of the rear seat belts. They didn't catch it, I didn't catch it and the State of PA didn't catch it when they inspected it. AutoOne could easily have told me "tough luck" but instead worked out a deal with me where they'd cover the cost of the new belts while I would pay for shipping and do the installation myself. They sent a check immediately and everything is good as new (though I wouldn't recommend doing the MINI Clubman replacement yourself. WAY more involved than you'd expect for the center rear). Thank you Mike for your great service and to Kenny and the AutoOne team for being fair and easy to work with! More

Beth at AutoOne is very competent and kind. Our experience overall has been very positive. Kenny and Jason have been very helpful. We enjoyed doing business and will return! Thank you, Bev and Phil experience overall has been very positive. Kenny and Jason have been very helpful. We enjoyed doing business and will return! Thank you, Bev and Phil More

Mike Diaz was an amazing salesman. Would definitely recommend him. He eases the stress of buying a car. Great experience from Diaz. Service not so much. recommend him. He eases the stress of buying a car. Great experience from Diaz. Service not so much. More

Ana is wonderful! She’s very outgoing and open-minded. She is one of the most selfless people! To say she is an amazing person is an understatement. She always puts other before herself and always goes ab She is one of the most selfless people! To say she is an amazing person is an understatement. She always puts other before herself and always goes above and beyond what is asked of her! If you’ve never chatted or know Ana, you’re missing out! More

Ana is somebody who goes out of their way to take care of you, even if she gets nothing out of it. Someone that I trust fully 🙂 you, even if she gets nothing out of it. Someone that I trust fully 🙂 More

Ana is such a kind and well rounded person. She knows how to handle herself in a professional setting and is extremely helpful in many ways! to handle herself in a professional setting and is extremely helpful in many ways! More