AutoNation Volkswagen Las Vegas - Service Center

Service department is a joke. They will have your car all day and do absolutely nothing even though you had an 8 am appointment time. They do not answer the phone when calling for They will have your car all day and do absolutely nothing even though you had an 8 am appointment time. They do not answer the phone when calling for an update and refuse to admit any faults. Your car will fall apart even though it is brand new and they don’t care! Tell you your car has to be in for a week or more and that you are not important enough to get a rental car! Yes, those words exactly you are not important enough for a rental car. I personally would never recommend this dealership to anyone. The customer service is terrible and all the phone does is ring and go to a voicemail and they will NEVER call you back. Just spend your money elsewhere. Left the car dirty in the inside like someone touched oil then get inside of your car and touched around! More

Very friendly staff. They always try to make the wait as short as possible. Facility is very clean. They always try to make the wait as short as possible. Facility is very clean. More

Went in for my first service last weekend. They made it super smooth and easy. Labio handled my service and was super kind! He also washed my car! They made it super smooth and easy. Labio handled my service and was super kind! He also washed my car! More

I always take my car to VW dealer since the day I bought my car They are very nice people and their car technicians are very good . My only concern was when I took my car last time computer only diagnose my car They are very nice people and their car technicians are very good . My only concern was when I took my car last time computer only diagnose one thing and next day I have to bring my car again to fix the other part . Why is computer gives me only one part of the problem and next day another part of the problems ? My understanding is when you put diagnostic computer it should tell all More

Factory Prepaid service was performed flawlessly. Service adviser logged in the car quickly and it was ready in about 4 hours with a free car wash. They even texted a video showing part of the work b Service adviser logged in the car quickly and it was ready in about 4 hours with a free car wash. They even texted a video showing part of the work being done., More

Very responsive and willing to provide service details. Happy they have a rideshare service available Happy they have a rideshare service available More

I have never had a dealership experience like this. Absolutely fantastic fast service. I would go back anytime! Absolutely fantastic fast service. I would go back anytime! More

Courteous and kind. Kept in the loop of what they found and what my options were. Kept in the loop of what they found and what my options were. More

Staff was efficient and friendly and attentive. Car was serviced on time with no problems and the vehicle was clean and outside washed. Car was serviced on time with no problems and the vehicle was clean and outside washed. More

Have to give them credit for fixing one of the modules on our 2009 Jetta SportWagen. The communication from the service agent could be improved as I had to call to get updates on the progress. Otherwise, goo our 2009 Jetta SportWagen. The communication from the service agent could be improved as I had to call to get updates on the progress. Otherwise, good service. More