AutoNation Toyota Thornton Road

Joshua was very knowledgeable through out this process. He was patient and explained answers to my questions. He was patient and explained answers to my questions. More

Had a good experience. Dealership was clean and the staff were professional but not overly stuffy! I was in and out in 40 minutes on a coolant swap only so everything was s Dealership was clean and the staff were professional but not overly stuffy! I was in and out in 40 minutes on a coolant swap only so everything was satisfactory More

​"Excelente ambiente, limpio y acogedor. El personal es muy atento y te hace sentir genial. ¡Cinco estrellas!" El personal es muy atento y te hace sentir genial. ¡Cinco estrellas!" More

Sales Associate Paul Williams made my purchase with Auto Nation a five star experience. Thanks Paul! Nation a five star experience. Thanks Paul! More

My ca is very good and gas save me and run smooth love it thank you thank you More

Great service and my Service Representative was respectful and helpful whe I asked him questions respectful and helpful whe I asked him questions More

everyone was very helpful & helped find the best options for me. everyone was very helpful & helped find the best options for me. for me. everyone was very helpful & helped find the best options for me. More

Service department was very very helpful. Brought my car in Monday evening and it was ready Thursday morning. Nalley said they would take 3-4 WEEKS! Brought my car in Monday evening and it was ready Thursday morning. Nalley said they would take 3-4 WEEKS! More

Overall, amazing and fast service. I was dreading getting my car serviced, but Ahmed was super easy to work with, kind, and delivered incredible customer service. I'm so happy with my I was dreading getting my car serviced, but Ahmed was super easy to work with, kind, and delivered incredible customer service. I'm so happy with my experience and thankful everything went smoothly. More

I visited AutoNation Toyota on 6/5/26 for an oil change. Upon entering I was greeted by Courtney one of the service advisors. He offered additional services which I declined ans stuck with the oil change ne Upon entering I was greeted by Courtney one of the service advisors. He offered additional services which I declined ans stuck with the oil change needed. After waiting over 40 minutes Courtney came and inquired about where I had my last oil change which btw a sticker was already in the car so I'm sure that question had been answered. I advised where I had been and he stated the last company stripped my drain plug and it was over twerked. He then left and returned with a price quote of $887 to replace my oil pan and drain plug. I declined and advised him to have the service techs to put my vehicle back together and I would follow up with the other company. Courtney left again and returned with a new price of $557. Now, I'm pretty confused...you insisted that it was broken and messed up by someone else but you are willing to help me out. Needless to say, I declined again and again asked for my car to be put back together. Now, after waiting for over 3 hours, I am being told my car cantbe put back together and I would need to have my car towed because the old drain plug wont stay in and its not safe to drive. What? I told Courtney I drove it in and needed to drive it out. I was offered a temporary fix of a temp drain which was going to cost $30-$40. I agreed with the temporary fix. 20-40 minutes later, Courtney comes to tell me that my car has been repaired and I only have to pay for the oil change. This all sounded like a guilt repair because YOUR service tech broke the drain plug. This experience was so draining and very deceiving. I am going to go out on a limb and say this treatment would not have been done to a male. I will NEVER visit this location again and its literally 5 minutes away. This is not the first horrible customer service experience, but the first of this magnitude. Taking ownership of a mistake and being honest goes a long way. This was not displayed at this location. BEWARE! More