AutoNation Toyota Mall of Georgia

My 2017 highlanders transmission went out in Jan 2024. Less than 100k miles. It took Toyota 5 months to recieve the new transmission. How did Toyota help me? By reducing their rental car by $15 per day. Less than 100k miles. It took Toyota 5 months to recieve the new transmission. How did Toyota help me? By reducing their rental car by $15 per day. This didn't help me to fork out for a rental when no ETA was given for arrival of the transmission. The sales department, in the mean time, stated they wanted to buy my highlander. I worked with salesman, over the phone, for several days. The salesman and I reached an agreement to purchase car for $20k. The salesman ask me to come into their dealership to finish negotiations. Once in the dealership, the salesman spoke with me for a few minutes and went to get a manager to close deal. Manager showed up and introduced himself. He stated he reevaluated the car and would only buy for $11k even though I was paying for the $8k transmission. This car is immaculate and I told manager heck no on selling. I am fortunate enough to be able to purchase a new car while waiting for transmission....I needed a 2nd car! What about those single parents that have only one car, what do they do? Or the student that needs transportation? This has been a financial burden on me and whoever else this has happened to. Camrys and Highlands are having the transmission problems going back to 2017. I was told that this problem is all over the country! I am not a satisfied customer! Note, the service person, Map, was great but his hands are tied. One more thing..I did ask if they could take a new transmission out of one of there new highlanders and put into mine. They stated no because it would be a double maintenance cost. More

Kindly and make me comfortable. I got a time. He ler me know clear understand about procedure I got a time. He ler me know clear understand about procedure More

Alen was respectful and timely in helping with my cars service needs. I would recommend him to anyone. service needs. I would recommend him to anyone. More

Estuvo muy bueno el servicio, siempre muy amable y y a tiempo. Gracias por todo. tiempo. Gracias por todo. More

Alan is the best service advisor I have delt with in the 10+ years of service at AutoNation Toyota.They have always done great work but now they have the great customer service to go along with it. 10+ years of service at AutoNation Toyota.They have always done great work but now they have the great customer service to go along with it. More

Profesional and experienced service advisors, Richard and Ethan. Short waiting time, quality dealer, highly recommended. Thank you. Ethan. Short waiting time, quality dealer, highly recommended. Thank you. More

To have my 2012 Camary Hybrid serviced while I waited for the maintenance to be completed. Additional was needed so I was given a ride home and when the car was ready, I was picked up by the shuttle and ta the maintenance to be completed. Additional was needed so I was given a ride home and when the car was ready, I was picked up by the shuttle and taken to the dealership. More

Tammy was very helpful and answered all my questions. Process was smooth although dealer fee was a little high. Process was smooth although dealer fee was a little high. More

They are very loving and super helpful. The place is well-maintained and they have a variety of cars The place is well-maintained and they have a variety of cars More

Got my oil changed done at a very timely manner with no appointment. My service advisor Robert was great appointment. My service advisor Robert was great More