AutoNation Toyota Mall of Georgia

Professionalism , courteous Your salesman know.his job.Also is very enthusiasm help his peers and denote the quite a big knowledge in his position.I exhort Toyota Company to ha Your salesman know.his job.Also is very enthusiasm help his peers and denote the quite a big knowledge in his position.I exhort Toyota Company to has more employes like Jonh Duran and Magdalena . More

Car Towed to Service Dept. I was visiting my daughter and my new grandson in Lawrenceville when my car wouldn't start. I called AAA to have it towed to Auto Nation Toyota Mall I was visiting my daughter and my new grandson in Lawrenceville when my car wouldn't start. I called AAA to have it towed to Auto Nation Toyota Mall of Georgia Service Center. When the vehicle arrived, I received a call from Auto Nation giving me a quote on diagnosis to further determine the repairs necessary. After the diagnosis, I received a call with a cost. which in my opinion were reasonable. A couple hours later I received another call stating everything was completed and the vehicle was ready to be picked up by 5:00 p.m. Since I did not live in the area and was alone with a new born baby with no transportation, and would not have been possible for me to pick up the vehicle in the time required, I requested a service that was not company policy. I pleaded my case, which had to be cleared by the manager, and later received a return call granting my unusual request!! It was a real pleasure to have picked the right dealership service center willing to go the extra mile for its customers! More

Disrespectful My father and I decided to go to Toyota to find him a vehicle that he could use for work because his previous one was totaled in an accident. When we My father and I decided to go to Toyota to find him a vehicle that he could use for work because his previous one was totaled in an accident. When we arrived everything started out good we told them what we were there for and they showed us several vehicles that were within our pride range. We ended up finding a Nissan Murano that was at a reasonable price for the year and mileage($13,000). Once the sales people starting the process of getting it financed they completely shut us out by leaving us in a waiting area and never answering our questions. I asked to speak with the finance guy but the sales person told me to wait just 5 more minutes. I asked him my questions but he didn't know the answers and simply said that the finance guy would explain all of it. After everything was finally ready we finally got to look at all the fees and the total actual amount the vehicle would be. I had asked them to remove two add-ons that my dad didn't want but when I looked at the contract they were still there and the price had gone up. We would be paying a total of ~$23,200 after taxes, fees, and the interest from the bank. My dad decided that he didn't want the vehicle especially at that price. It took another 30 minutes for them to accept that he decided against it all while trying to bring 2-3 different "managers" in to speak with him. One sales rep got up and just walked away shaking his head and mumbling under his breath and the finance guy also started mumbling under his breath and just threw the contract in the shredder. The amount of disrespect that came from these two men was so baffling. I wish I had gotten their names but sadly I didn't. We will never return to this dealership again. We had gone to a Nissan dealership and even though we walked away without making a purchase they kindly welcomed us back and hoped we would find a vehicle for our needs. P.S The finance manager wanted us to walk back to speak with him but we continued to leave never will someone who was so rude get to waste more of my time. More

Not to be trusted!! called ahead to make sure they had a used truck they advertised and talked to David. David told us they had the truck. We told him we were on our way called ahead to make sure they had a used truck they advertised and talked to David. David told us they had the truck. We told him we were on our way. When we got there he told us we couldn't see it because it was getting maintenance work done. We drove all the way over there for nothing and then David was very rude when we asked to see a manager. Went inside to find a manager and the manager did not even act like he cared. We will never go back. More

Best Sales Man John Duran , thanks for your service , you are an awesome human being. God Bless You and your family. Great Experience. Great Expertise Grea John Duran , thanks for your service , you are an awesome human being. God Bless You and your family. Great Experience. Great Expertise Great Knowledge. Great Man of God. More

RAV4 purchase Bill was very nice and helpful when discussing pricing and the different packages that come with the car. The trip was smooth and had no difficulties. Bill was very nice and helpful when discussing pricing and the different packages that come with the car. The trip was smooth and had no difficulties. More

SICKENING EXPERIENCE! I came in about a year ago desperately needing a car and needing one quickly. I was a college student at UGA and had no financial help from my family I came in about a year ago desperately needing a car and needing one quickly. I was a college student at UGA and had no financial help from my family. I had 2k to put down but was going to have to finance the rest without a cosigner. They found me a 2008 Mazda Tribute for $5,500, and it was perfect for what I needed and in the right price range. KBB had the car valued at $5000, so it was OK with me. I came back the next day to actually purchase the vehicle and they had raised the price $500. I brought this to the saleman's attention and they said it had to be done, because otherwise they wouldn't make any money off of the vehicle. Let me rephrase, he had to call his manager out to explain to me why they raised the price on me since he didn't know how to explain it himself. Knowing that I needed a vehicle quickly, they could get away with this... and they did. I paid my downpayment that day, signed the paperwork, and headed out the door. My monthly payments were somewhere around 150 a month, so I was set! As I was leaving they asked me to come back 5 days later to finish up some additional paperwork with the bank. At that time they told me that unless I found someone to cosign for me I would be required to purchase the warranty for an additional $2000 AFTER I'd been driving the car around for 5 days. Without any help from my family and desperately needing the car to graduate, I ended up having to buy a $5000 car for $8000. My payments went from 150 a month to 230 a month. The best part is that the compressor had a giant hole in it the entire time. When they gave me the paperwork that listed everything mechanically they did to it before selling the vehicle to me, it showed that they had recharged the AC. So they knew that there was a giant problem with the AC the entire time, and even then they somehow managed to forcefully sell me the car for almost twice its KBB value. They even let me drive the car around for a week before telling me, "SURPRISE! You actually have to give us an additional $2500 or else..." So thank you very very much Toyota at Mall of Georgia for taking advantage of a single college student in a tremendous bind who came to you with honesty for help. I hope you sleep well at night. I tried to be very very grateful that I was even able to purchase a car to begin with with poor credit. But now that it's been a year and temperatures are rising again, I'm reminded that I still have to put an extra $600 into it just to fix something that SHOULD have been fixed beforehand. Do NOT purchase a car from this place. They will literally do anything to get more money out of you. Where I went wrong? I told them that I needed a car quickly. Now I know better. But still, shame on you guys. More

$1,000 brake job ! Paid 475.00 for a brake job but found out it was really a "BREAK" job. Brakes squeak so loud that i have to blast the radio volume to 30. Now they w Paid 475.00 for a brake job but found out it was really a "BREAK" job. Brakes squeak so loud that i have to blast the radio volume to 30. Now they want another $500+ to fix it. More than terrible service !!!! Thanks Toyota ...... More

Could not find the problem My Tundra had an issue of bucking or hesitating and took it to Auto Nation Toyota in Buford last year and they could not find a problem. They acted as My Tundra had an issue of bucking or hesitating and took it to Auto Nation Toyota in Buford last year and they could not find a problem. They acted as if I was the problem. I finally took it to Christian Bros in Grayson. The truck was fixed and has not run this well since new. More

Stay Away from Service Department I use to Love this place before the new Service Manager. (Joe "bald guy") came and changed everything. I have owned 3 Toyota Vehicles in the last 11 y I use to Love this place before the new Service Manager. (Joe "bald guy") came and changed everything. I have owned 3 Toyota Vehicles in the last 11 years, all my vehicles have always been serviced at Toyota Mall of GA. I had always received excelllent service. When the store changed ownership and became AUTONATION everything went downhill. They hired a new mananger (Joe) who doesn't treat the customers or employees with respect. I have seen a big turnaround in the employees they can't seem to keep them. The customer service here is bad and it's not the advisors fault, it's the Managers fault they have gone away with the cashiers to save some money and have given the advisors the job to check us out. Now we have to wait a lot longer to pay and to check in because of this. This dealership is going to loose many loyal customers. I will not come back unless they start making changes. More