AutoNation Toyota Mall of Georgia

Bait & switch I went there to buy a RAV4 XLE for my daughter. A guy by the name of Bill is some sort of a Manager. He is just rude and not customer friendly at all. I went there to buy a RAV4 XLE for my daughter. A guy by the name of Bill is some sort of a Manager. He is just rude and not customer friendly at all. They are experts at bait and switch. Offer a price on the internet and tag on 3K to 4K for added features on the vehicle you don't want. This dealership is a bunch of xxxxx and should be driven out of business. Complete lack of transparency. I'd rather get a root canal done without anesthesia than shop at this agency. RAV4 is a good vehicle but consider a Nissan Rogue. You'll save a bundle and get more features. More

Watch out for extra add on fees next to MSRP sticker. SCAM! This is for sales department.... SCAM! ALERT--- SCAM! ALERT.... I went there to test drive a car and after finished, I sit down to see the number. wow This is for sales department.... SCAM! ALERT--- SCAM! ALERT.... I went there to test drive a car and after finished, I sit down to see the number. wow.... highest msrp + too many junk fees... I just walk out.. didn't bother to negotiate. We got many other dealer that have honest pricing. I would give no star at all. More

TERRIBLE ON-GOING EXPERIENCE I have had a HORRIBLE recent experience with this company! I purchased a car here mid-March. Not only did they NOT ever send me my car title, but they I have had a HORRIBLE recent experience with this company! I purchased a car here mid-March. Not only did they NOT ever send me my car title, but they failed to register it in the state that I needed them to register it to (North Carolina). I live in North Carolina and have been reaching out to this company (sales associates, general receptionist, finance department, THE MANAGER, and others) for over TWO WEEKS- and no one has returned my calls and messages. My temporary license is now expired and am unable to get a license plate in NC because of the mistakes that they have made. This is the most unprofessional company I have ever interacted with and am furious with their service. I will now have to DRIVE ALL THE WAY DOWN THERE in order to get this issue resolved, as no one is returning my messages or answering calls. This is absolutely UNACCEPTABLE. More

Damaged from Wreck.. I have a 2016 Toyota Camry. I worked with Chris R. The service advisor. My car was in shop 6 days. I was told my car is driving just fine. Long story I have a 2016 Toyota Camry. I worked with Chris R. The service advisor. My car was in shop 6 days. I was told my car is driving just fine. Long story I got lied to. I still hear the noise I heard due to accident and he heard it himself yet told me to come back in a week. After I had to miss some of my workday to chase a check so that the tech could get paid. He stated this was last day of pay period and I really needed to come up there today, 3/15/19. Also while picking up car Chris asked if I check my voicemail on my phone. I was like no. I never do. He said whatever you do if you have one just delete it. I was like um ok. He said that when he and I were on phone and I was explaining how I have been screwed by another shop about my damages to my car and all that his wife could hear me. He said he was just venting and that not to take it personally. I kinda laughed it off. At 8:40 PM on 3/15 I check the voicemail.. Not knowing the voicemail was talking about me!!!! Ken the tech and Chris were talking about how they feel for the other shop, talked about how his wife could hear him talking to me and that they feel sorry for my boyfriend! I then text Chris letting him know that voicemail isnt cool ! He did try to call and text saying sorry. I did advise I will be at Toyota... Oh and my alignment was so messed up the tech made such a big deal about it when I put in shop they printed it out! When paying my $500 deductible I asked for alignment, they "um don't have it!" Little sketchy since it was such a big deal!! Tires that I had to chase down to get from another shop were supposed to go on back. But are on front and told no big deal!! Chris and I drove around in my car because I heard the noise in my steering again and so did he. He said next Saturday would be a great time to come back!! Haha really just paid for something not fixed. I'd be aware of this place. I'm extremely disappointed!!! I have filed complaint with statefarm over this.. I'm still not done because this dealership needs to make it right. I'm scared to have my car back in there... More

Terrible! Really bad experience when I bought it almost 2 years ago. Clean carfax but had broken axle and hidden damage from an accident, sales and finance both Really bad experience when I bought it almost 2 years ago. Clean carfax but had broken axle and hidden damage from an accident, sales and finance both lied about several things during the deal. Now that I have refinanced I am getting the run around trying to get my GAP policy refund and have been on hold for over an hour (3 calls total - they disconnected the call while I was on hold the first two times) They never have anyone available to speak to you when there are issues but they have no problem spamming my email and calling me trying to get me to buy another car from them. More

Excellent Service The Toyota dealership at the Mall of Georgia is an excellent place that I recently had the pleasure of experiencing their great customer service. I wa The Toyota dealership at the Mall of Georgia is an excellent place that I recently had the pleasure of experiencing their great customer service. I was helped by an employee named Simeon Collins who sold me a wonderful car in a very professional manner. He was extremely detailed and clear on the details and features of the Toyota Highlander. He was a friendly and business-like man who made the process of purchasing a car, an enjoyable task because of his wonderful customer service. Simeon Collins worked very hard to satisfy our needs and help us through the whole process. He made it a very smooth and enjoyable procedure. Simeon was very open to help us with the price that would fit our budget. It was a wonderful experience and I hope to make another deal in the future with this business man. I will always refer this man out to others in need of a car. More

Great dealership My wife and I just bought our 3rd new car in 8 years from Mall of Georgia Toyota. They have excellent personnel who are very knowledgeable and they ar My wife and I just bought our 3rd new car in 8 years from Mall of Georgia Toyota. They have excellent personnel who are very knowledgeable and they are fair in their negotiations. The 0% interest for 60 months was a great incentive as well. We have been very pleased each time. More

I was in a bad situation. When I say bad it was real bad I had a blown engine that I still owed 9k on and my credit was not great . But Jon Sinsel and his GM Younes Bougrine di When I say bad it was real bad I had a blown engine that I still owed 9k on and my credit was not great . But Jon Sinsel and his GM Younes Bougrine did a miracle and helped me out tremendously. I now have a brand new car and same payments as I was paying. I’m forever greatful for Jon and his GM as to other dealerships told me no over and over again. If you looking for a car I highly recommend you to ask for Jon Sinsel hands down the best. Thanks Jon for your all of your help friend. More

Poor Follow UP We purchased a 2018 Camry on June 10,2018. Our sales person, Andrew Davis worked very hard to get us the right deal. During the purchase process we We purchased a 2018 Camry on June 10,2018. Our sales person, Andrew Davis worked very hard to get us the right deal. During the purchase process we were very pleased. After the purchase is where things began to go south. We live 150 miles from where we purchased so we are having to depend on communication via email and phone calls to resolve issues that are of concern. There have been several questions that we needed answers to and so we would call and/or email Andrew Davis and sad to say he never was prompt to get back with us. In fact, he would only get back after I sent second and third emails or calls. We are having problems getting our registration and tags and so I have made calls to the Title office there at the dealership, to the finance officer, David Owens and to Andrew Davis all of which have not been returned with the exception of ONE return call from David Owens after I had sent an email asking him to cancel our extended warranty, the Safeguard and Dent Zone protections (Items that the dealership adds on to the tune of $698.) As it stands right now, I have the DMV office in my town has paper work that they can not use and a check that does not cover the full amount of my tags, taxes and registration (all of which I was told would be covered) by David Owens. I have made calls to David Owens and Andrew Davis, but can not get a returned call. As you are leaving the dealership, Andrew Davis and David Ownes expresses how important that they receive a perfect score on the survey sent to the customer from Toyota; I would think that if you want a perfect score, you would ensure that happens by doing PERFECT CUSTOMER FOLLOW UP!!! More

Big time cheating with repair cost 10/17, VSC lights ON and everything shut down, Repair cost +$700. An exact same issue happened on 5/18, repair cost $6 for parts and $85 for labor. 10/17, VSC lights ON and everything shut down, Repair cost +$700. An exact same issue happened on 5/18, repair cost $6 for parts and $85 for labor. More