AutoNation Subaru Arapahoe - Service Center

Absolutely terrible. Brought my brand new 2021 Subaru Crosstrek here two weeks ago. Everything went fine (so I thought) once my car was given back to me after a "simple" Brought my brand new 2021 Subaru Crosstrek here two weeks ago. Everything went fine (so I thought) once my car was given back to me after a "simple" tire rotation and oil change. I asked them to top off my windshield wiper fluid because mine was low (a light comes on when it needs to be refilled). When I got my car back, we had warm weather for a while so when I used my windshield wiper fluid it was working just fine. We hit some bad/cold weather with temperatures about -2 degrees F. I was leaving work at 4pm during a snow storm 2 days ago, and my windshield wiper fluid was frozen, I could not drive my car because if you have ever driven in snow, you know you need anti-freeze windshield wiper fluid. I had to then wait for 2 hours for Subaru roadside assistance to tow my car to AutoNation Subaru Arapahoe. The service manager, William, was very kind and helpful. I received my car back the next day, they brought it to my work because of how much of a mess up on their part this was, and how much of an inconvenience this was. William swore up and down to me that this would not happen again, that they tested their fluid and it for sure would not freeze and this wouldn't be a problem again. This morning, I got into my car and it was 3 degrees F outside. I went to use my windshield wiper fluid to get the ice off of my car, and it did not come out. FROZEN. AGAIN. I am now waiting at work for my car to be picked up, yet again, to get this fixed "hopefully". WE LIVE IN COLORADO. WE NEED ANTI-FREEZE WINDSHIELD WIPER FLUID IN OUR CARS. Still no solution after 3 days. So inconvenient. AND, to add onto it, this place is 40 minutes away from my house. Gas is almost $4.50 a gallon where I live. They did not offer to fill up my tank, give me a coupon for my next visit, nothing. Just a "sorry". This has been the worst service experience, and I will never return to this Subaru. More

First time taking my car here and it was amazing. The team was great and I will definitely be going back! The team was great and I will definitely be going back! More

Arapahoe Subaru has always taken excellent care of all four of the Outbacks that I have purchased from them. The service has been expeditious, and they will low pressure recommend items that they find tha four of the Outbacks that I have purchased from them. The service has been expeditious, and they will low pressure recommend items that they find that may need attention. I highly recommend Arapahoe Subaru. More

I bought my car here in 2018 and have been going to this dealership for many years previously. This time I was astonished to see my dash light up with many warning lights. The dealership was able to look dealership for many years previously. This time I was astonished to see my dash light up with many warning lights. The dealership was able to look at my car the next morning and fix a faulty sensor. Thanks to them for their prompt and good attention. More

This is one of the fastest, friendliest dealer ships ive ever been too. Great communication and will always make sure you’re satisfied ever been too. Great communication and will always make sure you’re satisfied More

Professional welcoming competent pay attention to detail friendly friendly service that is trustworthy and reliable friendly friendly service that is trustworthy and reliable More

Great customer service. Service completed in a timely manner. Happy I chose AutoNation for service. Service completed in a timely manner. Happy I chose AutoNation for service. More

I purchased my Subaru Ascent from a different dealer but have found that AutoNation will be “MY” dealer for service. They are easy to work with, available, efficient and communicative. have found that AutoNation will be “MY” dealer for service. They are easy to work with, available, efficient and communicative. More

Despite a horrible experience with online appointment scheduling process, the service department performs vert well. Jessica (service advisor) was particularly helpful. scheduling process, the service department performs vert well. Jessica (service advisor) was particularly helpful. More

It was time for my 60k mile service for my Subaru Ascent. This was a rather important one as deemed by the amount of items recommended to be attended to. The service associate assigned to my car was really This was a rather important one as deemed by the amount of items recommended to be attended to. The service associate assigned to my car was really nice and explained anything to me as needed. I really have never had any issues with AutoNation Subaru Arapahoe. I would recommend them to anyone who has a Subaru. For a lot of the service intervals you are presented with the minimum Subaru recommended service. AutoNation Subaru Arapahoe provides to additional tiers for you to select; a mid-tier and a premium-tier. So based on your financial situation you have a choice. You can also pick and choose off of those lists as well. So the freedom of choice is still there to deny or accept the items you choose. More