AutoNation Nissan Tempe

I recently purchase a 2006 Infinity M45 from this dealership, and prior to the purchase had looked up reviews to be sure I was making the right decision. After reading some of the reviews about the p dealership, and prior to the purchase had looked up reviews to be sure I was making the right decision. After reading some of the reviews about the poor service, against my better judgement decided to give the dealership a second chance because of the great deal they had on vehicles at the time. Prior to signing any finance forms, we notice the car had a bad sensor and questioned the age of the tires. We were assured that the warranty would cover the sensor repair or replacement and the tires were brand new. We later took the car in to have an oil change, and were told by their service department, who was unaware that we puchased the car from them, that we needed new tires and that the tire sensor was bad and the warranty would not cover the part. We immediately contacted the Sale Manager, Wayne, and he informed us that he would have his people take a look at the car. He initially expected us to pay for the sensor replacement, however, after lengthy conversation, he said he would pay for the tire sensor replacement and said that after inspecting the tires, they did not need to be replaced at all and the service technician was mistaken. After driving the car for a little while, we noticed that tire sensor was acting up again, and because it was due for another oil changed, decided to take it to different Nissan Dealer in Gilbert. There, they informed us that the tires were in fact bad and needed to be replaced, and the tire sensor was never replaced at all, they just rotated the tires. At this point, we took the car to discount tire (where we normally purchase our tires and who we trust to be honest) to get a second opinion, and they also stated the tires needed to be replaced. The one tire was new, but the others were bad. We are currently on our way back to Power Nissan Tempe to get an understanding as to why they would lie to our faces tell us they replaced the tire sensor and that our tires were new and did not need to be replaced, when all the while they did not work on the car what so ever. As you read through these reviews keep in mind that ultimately the decision is yours to deal with them, but my advise would be to stay as far away as possible because my experience so far has been that Power Nissan TEMPE dealers are dishonest and look only to make money off you instead of providind quality customer service, and at this point, any form of customer service. If you look to get a good quality deal from these people, look the other way, because you will be completely disappointed. More information to come as we are at the dealership now... will post the outcome of the visit soon. More

I can't say enough about the WONDERFUL experience I had at Tempe Power Nissan yesterday. When I arrived, the General Manager, Randy Jacobs, came out immediately to welcome me, not knowing I had already or at Tempe Power Nissan yesterday. When I arrived, the General Manager, Randy Jacobs, came out immediately to welcome me, not knowing I had already ordered a car, and was very cordial and didn't try to pressure me. When I told him I was there to see Brian Shirley, he summoned Brian immediately and the 'buying' experience began. Brian is the BEST salesperson I've ever encountered. He explained all the financials very clearly and there were no hidden surprises. He gave me a FANTASTIC deal! He also went waaay beyond the call of duty by putting on my difficult seat covers, connecting my cell to the car's bluetooth, and programming the car's homelink (garage opener). Everyone else, including Gary Gardner, head LEAF tech, Rose Papp, sales cashier, and Scott Goldstein treated me very well and they were really nice. Adam, the Finance Manager, had me in and out in just minutes! That's the first time I've ever done Finance that fast. I can't thank everyone enough that I met there for giving me the Ultimate buying experience! Thanks again! More

Brian Shirley and Power Nissan worked very hard to make my car buying experience a good one. Brian was knowledgeable about the cars he was selling and worked with me over several days to get me in the vehi my car buying experience a good one. Brian was knowledgeable about the cars he was selling and worked with me over several days to get me in the vehicle I really wanted. I would recommend Brian and Power Nissan to friends and family. More

Very good experience considering a car-buying experience can never be a pleasant one. Brian Shirley was an excellent sales rep. Randy Jacobs provided good financial information. Sometimes I wish they would can never be a pleasant one. Brian Shirley was an excellent sales rep. Randy Jacobs provided good financial information. Sometimes I wish they would help me more than they help the dealership get the money, but I understand it's a business and the company comes before the customer. More

Brian happened to follow up with us regarding our sale today and we were having problems with the battery, Brian offered to check out what warranty we might have if any on the battery before we spent any today and we were having problems with the battery, Brian offered to check out what warranty we might have if any on the battery before we spent any money. The car is a 1999 Nissan we have not had any issues so far besides the battery, we purchased on 10/31/10 and service was great, window tint was even replaced due to being too dark, the tint was great and we were not charged for this to be done. I also mentioned to Brian that the brakes seem to be grinding and we were going to get them inspected tomorrow and he said they can look at them next week as it is a safety issue and they can see what can be done as they should have about a year left on them. Overall the service I received was above par and the follow up so far as been great. I hope that continues! More

WOW! Best dealership I've ever dealt with. I'm very impressed to say the least. I've bought vehicles from a lot of dealerships and until now they were all the same. Nice as can be until you sign the pa impressed to say the least. I've bought vehicles from a lot of dealerships and until now they were all the same. Nice as can be until you sign the papers then they won't give you the time of day. I can honestly say that's not the case with Power Nissan and with salesman Steve Moggal. I had problems with the vehicle and assumed the worse. Being a used vehicle I didn't expect them to give me the time of day. The Power Nissan dealership and Steve Moggal went above and beyond anything I expected. They took care of the problems I had and made several follow up calls to me to make sure everything was good and I was happy. They didn't make any money spending time to help me and call me but they did it to make sure I was satisfied. I'll gladly do business with this dealership even if I have to pass up other dealerships to get there. Thank you Steve Moggal and Power Nissan for taking care of me before, during and more importantly, after the sale. More

Car advertised online did not have the features that the ad said it did when we got there. They did work with us to get us the missing equipment, but that was after we called them on it. The minivan was s ad said it did when we got there. They did work with us to get us the missing equipment, but that was after we called them on it. The minivan was supposed to be a CERTIFIED Nissan , but the air filter and oil were nasty when we checked them. The car was supposed to have had a complete overhaul to be certified and we felt like they hadn't done much to it at all to get it ready. The customer service was fair and the quality of work was poor. I would definitely go elsewhere next time. More

Went to negotiate a deal with this dealership, was told pricing everything was agreed upon by sales man, then was told to come in to make deal the pricing all changed by $1600 called GM of dealer Rick he pricing everything was agreed upon by sales man, then was told to come in to make deal the pricing all changed by $1600 called GM of dealer Rick he calls me says this is the price that I will never get a price as I was quoted..I purchased the car from avondale nissan for $1600 less then was given by Power Nissan.. Not happy with bait and switch, that is exactly what happened at this dealership!! Very poor customer service and poor communication between salesmen and managers.. They our full of alot of BS.. Do not waste your time buying from this dealership... More

My wife and I went to the dealership to look at a new Nissan Murano. The salesperson was quite knowledgeable about the Murano. The buying experience was quite pleasant. They gave us a fair price on ou Nissan Murano. The salesperson was quite knowledgeable about the Murano. The buying experience was quite pleasant. They gave us a fair price on our trade-in and we were in and out in about 4 hours. More

Worst dealership in Mesa. The sales staff is pushy, unfriendly, uninformed, and just plain rude. I came in for an appointment to talk about a 370z I had seen online, but when I showed the salesman I ha unfriendly, uninformed, and just plain rude. I came in for an appointment to talk about a 370z I had seen online, but when I showed the salesman I had scheduled time with was nowhere to be found. I asked the sales manager if I could speak to him, to which he replied, "Haven't seen him all day." Ok, whatever, "Is there anyone available who could show me around", I ask. He says "give me a minute", and I wait for around 15 minutes until someone shows up. (The dealership was empty btw. No customers.) The salesman who shows up knows next to nothing about the car, but claims to have sold 2 just yesterday. After 10 minutes of talking at me about things I didn't come there for ("So, will you be paying cash or financing") I left annoyed, and made a mental note never to stop in there again. Totally unprofessional. More