AutoNation Nissan Tempe

Returned certified pre-owned junk within 14 hours My experience was the worst at AutoNation. Neither I nor any of the people I have told my story to will ever enter AutoNation Nissan again. First t My experience was the worst at AutoNation. Neither I nor any of the people I have told my story to will ever enter AutoNation Nissan again. First the salesman was a complete slimeball of a salesman, saying anything and everything that he could to sell me a car. Many of the things that he was claiming was not even scientifically accurate, such as, "Electric vehicles don't use more power to accelerate." Wrong. When the vehicle was transferred over to my possession, it was only charged a third of the way. I was sitting in that lobby for hours to purchase the vehicle. That would have been plenty of time to charge a vehicle to full on the level 3 charger at the dealership. Also, I am not familiar with Nissan's 127-point certified pre-owned inspection, but the front tires were so bald it couldn't even tell what the tread looked like once upon a time. I'm glad I was protected by Nissan's 3-day, 150 mile money back guarantee because the car that was sold to me did not charge at all. I have receipts from the Blink charging stations that I used for an hour and a half, and the car only barely charged <10%. Bringing the car back was a ridiculous hassle. I was approached by a whole team of salesmen when I got there to return the vehicle, but the staff disappeared after I handed back the keys to the return vehicle. No attempts were made to get me in another vehicle or to repair the vehicle I had already purchased - not a smart move when you have a serious buyer on premises. I resolved to only wait 30 minutes for assistance (which never came), so I went to the front desk to arrange for my trade-in to be returned to me. No one had even been instructed to retrieve my trade-in. The runner immediately went to get it while I waited outside, but he came back with the wrong car. As he went back to get the right one, I went inside to demand the refund of my down payment since no one had bothered to discuss that with me. Since I had only purchased the vehicle less than 24 hours prior, I had the receipt ready. The woman at the front desk rudely argued with me about which vehicle was mine. She shoved a piece of paper at me to return a SENTRA. I HAVE AN INFINITY i30t which I and another employee at the dealership had to explain to her. When she still insisted that I had the Sentra, I went to call the bogus "We Care" hotline posted in there. I left a voicemail with my contact information and was never contacted, leaving me to assume that the practices described above are their common practices for handling customers. Finally I was able to get my refund and drove away in my old car. I drove away from AutoNation Nissan and I will never, ever return to an experience like this. More

automation Nissan sucks I dealt with wade, the so called manager which was rude and pushy .... then I dealt with alp one of the sales people who was incompetent.... trying to I dealt with wade, the so called manager which was rude and pushy .... then I dealt with alp one of the sales people who was incompetent.... trying to pull a fast one on me by accident my...his words" take my cell phone and put it in his pocket....he told me sorry about that he grabbed the wrong phone yeah okay . they were not willing to give me a good deal and they are a very greedy outfit/place..... buyer beware.... I even received a rude telephone call earlier today from them because I told them my bad experience do not go to this place you're wasting your time and money More

Wouldn't provide a quote We were in the market 2015 Nissan Murano. I did all the online research and decided that we were going to do things our way. We would not accept dec We were in the market 2015 Nissan Murano. I did all the online research and decided that we were going to do things our way. We would not accept deception (lies), play games, or be called names. We were not going to allow car people to push us around and have the encounter comparable with having a tooth pulled without anesthesia. We were going to complete the process via electronic communication or not at all. We wanted to factory order our Murano to get it just the way we wanted. AutoNation Nissan Tempe was on a short list of dealers willing to factory order a 2015 Murano. Via email, I worked with Carmen Spidle for over three weeks in January. Carmen answered all our questions and provided good customer service. Carmen kept us informed of their inventory of arriving Muranos. I sent an email to three dealerships on January 20 asking for a line-itemized out-the-door quote on our Murano build (link from Nissan's website with MSRP prices) to include prep fees, sales tax, and licensing. Unfortunately, Carmen's response was, "Your [emphasis added] quote looks pretty solid." This is not what we requested. Two things bothered us about AutoNation Nissan Tempe. First, On December 31, we felt Carmen led us to believe AutoNation could factory order a Murano for us. Carmen wrote, "We special order vehicles for our customers." Although Carmen didn't mention a Murano specifically, that is to what our email was referring. Carmen may have had no intention on misleading us. However, at no time during the three weeks we were corresponding did Carmen write they couldn't factory order a Murano. Then, on January 22, Carmen emailed this bomb, "We will know on the 24th if we are allocated to order specific Murano’s." Secondly, you can't find names or pictures of anyone associated with the dealership anywhere on their website. We couldn't find the identity of any of the managers: General, Sales, Internet Sales, Fleet, Finance, Parts, or Service. You can't find the names of their sales people. To us, this sends up a huge 'proceed with extreme caution' flag! An old salesperson's adage is the first person to speak--loses. AutoNation Nissan did not make an offer and neither did we. AutoNation Nissan lost a sale. Only one dealership provided that quote: they won our business. We are currently enjoying our 2015 Murano from Thoroughbred Nissan in Tucson. They got a 5 star rating. More

Great Car Buying Experience Frank was so awesome to work with! We really wanted to get into a 2015 Rouge for our new growing family but we weren't sure it would fit in our budge Frank was so awesome to work with! We really wanted to get into a 2015 Rouge for our new growing family but we weren't sure it would fit in our budget. Frank went right to work and was able to get the car in our budget with all the great upgrades. He was so easy to work with, it seemed more like a friend helping us out to get into a car. More

BAIT AND SWITCH IS ALL I CAN SAY... WHAT BS... I called and spoke to a salesman about a car that was advertised on their own website, I gave him the stock number of the vehicle to make sure it was I called and spoke to a salesman about a car that was advertised on their own website, I gave him the stock number of the vehicle to make sure it was still available, he responded it was, I read to him the price that was on the website and he verified price and stated yes that's a good deal huh ? So I piled my family this evening drove the miles one way , spent two hours their only to find out that the sales manager upped the price of the car by $ 1800 , once I asked him why they raised the price he pretended he did not know what I talking about.... and he would see if he can work the numbers to get it down to the advertised price.. I said " what " ...... We decided that we would no spend out hard earned money at this dealership for being dishonest from the start and trying to lure you in under false pretenses... BEWARE !!!!!!!!!!!!!!!!!!!! MY NAME IS PABLO CARDENAS IF SOMEONE CARES TO CALL FROM THE DEALERSHIP 480-519-7267 More

We found them to be open and truthful. We ultimately did not buy a car from these folks, however I was a little sad we did not find the right car here. Very laid back, very open about prici We ultimately did not buy a car from these folks, however I was a little sad we did not find the right car here. Very laid back, very open about pricing and no pressure. More

PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME. I went to auto nation nissan Tempe for a Altima quote and I had really bad experience. There was no proper response and also they are quoting more pr I went to auto nation nissan Tempe for a Altima quote and I had really bad experience. There was no proper response and also they are quoting more prices, price is more than $3000 than market value and I asked like it's a more price but sales representatvie said like if you want to take it or leave it, they were not even interested for price negotiation. Please DO NOT go to this dealer, there are many good Nissan dealers like ABC, Midway etc. I'm giving ZERO rating for this dealer I'm really not happy as there is no -ve rating other than zero. I never see that kind of bad response from any other dealer in AriZona. PLEASE DO NOT VISIT THIS DEALER and DON'T WASTE YOUR TIME. --Ram Varma More

After two weeks of contacting other dealers and getting little or no response, I contacted Nissan Tempe and within a few hours I received a response to my inquiry from Frank. We communicated via email and little or no response, I contacted Nissan Tempe and within a few hours I received a response to my inquiry from Frank. We communicated via email and an appointment was made. Upon arriving I was greeted by a smiling Frank, who immediately introduced me to his manager, Andre. Frank was attentive, and listened to my needs and wants and within 15 minutes he presented a car that I immediately fell in love with! There was a minor issue with the car and management insured me they would take car of it and I was given a brand new car to use as a rental! Tomis (finance) was a pleasure to work with and he did not give me empty promises on what he could do to get me approved. He worked diligently to get me approved a great rate and shared his knowledge with that i will use towards my next automobile purchase in the next 8-9 months and it will be from Nissan!!!!! More

I have never been unhappier with service and professionalism than my short time with Nissan. In the last year alone, my household purchased two brand new 2013 vehicles only for each vehicle to professionalism than my short time with Nissan. In the last year alone, my household purchased two brand new 2013 vehicles only for each vehicle to start falling apart, weeks in. My Nissan Sentra's washers and bolts underneath the car, burned to the point where it came off as it was driving, making my car shake violently and make extremely loud noises. While I was on the highway, I experienced acceleration issue and the tachometer was maxed. My sister's car experienced the same acceleration issue and one of the plastic panels to her car just popped out and fell and on her as she was driving, almost causing an accident from the shock at the time. After it was reinstalled again, the same thing happened another time. I came to Noah at the finance department probably about three months ago about a credit issue for a family member. His loan officer informed him that all he needed to do was fill out the enrollment sheet as soon as he got it, and that that was that. The payment would automatically be deducted. It wasn't deducted. This family member was charged for late payment and his credit was affected. After spending six hours or more at the dealership, and finally bringing this family member in, Noah said "I don't deal with this matter." He rescinded his comment after he heard us out and realized, yes, the loan officer did give us the wrong information. He would help us make the call to the bank to clear the matter out. The bank was closed (eastern time) and he said "My day off is tomorrow, but when I get back, I'll make the call and I'll let you know as soon as I do." Fast forward two three months and I still never heard from him. I called in at least every week, probably 20-30 phone calls, leaving voice-mails to both the front desk and to his voice-mail, all left unanswered and un-returned. When I finally caught him off guard this afternoon and he finally picked up, he simply said, after months of waiting, "I don't deal with that, you're responsible." After three months, he basically told me that he didn't call, and that we should've handled this, when we explained what happened. I don't know about other people, but our lives are immersed in our work. We have bills to pay, we try and get by. When we were told something was done, we expected it to be done. Like how auto-enrollment would pay off the car, like how Noah would make the phone call for us. We pay for two cars only to put time and effort on our behalf to chase down the dealers who sold them to us, despite all the issues that car came with. The only reason why we didn't purchase our third vehicle (a truck) there, was because the family member was scoffed at by one of the sales representatives there for his credit issue (after my dad exposed that he increased the previously quoted price). This wasn't the only Nissan dealer that I went to, I also went to the one in Chandler, and we still were being heckled. I've made it my goal to make sure that everyone knows how poorly treated a customer can be (at those two specific locations). Simply stating that all of Nissan is bad, is unreasonable. But saying it is good, is hardly the truth. I guess that my objective is simply for you to be aware. More

Tempe Nissan worked with us to get the car we wanted and to stay within our budget without a lot of hassle. It was a great experience and I will recommend them to everyone I know. to stay within our budget without a lot of hassle. It was a great experience and I will recommend them to everyone I know. More