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Peacock Hyundai Savannah - Service Center
Savannah, GA
413 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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413 Reviews of Peacock Hyundai Savannah - Service Center
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July 03, 2024
Dropped my vehicle off at my scheduled service appointment time. Service department kept my vehicle for 3 days without any contact, update or communication. Showed up early morning of day 4 and th appointment time. Service department kept my vehicle for 3 days without any contact, update or communication. Showed up early morning of day 4 and the service department couled not find my car. A staff member had to walk the lot to find my vehicle. After several excuses, I was informed my vehicle had yet to be seen by the diagnostic team. More
by UnhappyCustomer
Employees Worked With
Several
June 15, 2024
Dustin, Chris, and the service team are assets to the company. They catered to my needs and thoroughly found the root cause of my vehicle issue. They were extremely understanding and thoughtful due to company. They catered to my needs and thoroughly found the root cause of my vehicle issue. They were extremely understanding and thoughtful due to the issue's complexity, which showed in the expediency and completion of the service rendered. Thanks team. Sean More
by Sean F
Employees Worked With
Dustin (Director) and Chris (Service Advisor)
June 08, 2024
I was told on the phone i couldn’t get an appointment for like a month, but they told me i could walk in same day and they would try to get my car serviced. I walked in and they immediately took my car back like a month, but they told me i could walk in same day and they would try to get my car serviced. I walked in and they immediately took my car back and had it done within 2 hours! Team is wonderful and very efficient. More
by gabrielle.rohauer
Employees Worked With
Jeff
June 06, 2024
I had to have my car engine replaced under warranty. I did at first have to contact the service manager for the first update. He was wonderful and even have me a loaner car. I was then set up with Earne I did at first have to contact the service manager for the first update. He was wonderful and even have me a loaner car. I was then set up with Earnest by test and phone we communicated regularly for updates. Earnest was also wonderful and kept me up to date. The only reason I am giving 4 stars instead of five is because when I picked up my car the battery was dead (which I already knew and they said they would jump it for me), however it took them 30 min to find the car in the lot because they could not use the key fob. I think there should be a number system for parking them. I noticed the oil change sticker had been updated, but it said the battery was good? When going to leavei discovered they had put the cover to the old engine in the back of my car and not removed it. So then I had to get them to remove it and make sure I did not need it. Thank you all so much for putting me back on the road. More
by Gin
Employees Worked With
Earnest, service manager
May 22, 2024
I bought a 2022 Hyundai Sante Fe Calligraphy edition. I ABSOLUTELY LOVE MY CAR!!!!! I DO NOT LOVE THIS DEALERSHIP! Since I bought my car, I’ve complained about the way the “auto mirrors” work! I was put I ABSOLUTELY LOVE MY CAR!!!!! I DO NOT LOVE THIS DEALERSHIP! Since I bought my car, I’ve complained about the way the “auto mirrors” work! I was put off to “remind me your next visit! I did! FINALLY AYEAR later, the technician looked at it! Then I was told they would order the part and call me when it came in. Six month later, I stopped back in wondering what happened to the part. Then was told the Service Manager would call me back. THAT DIDN’T HAPPEN!! I left a message that I didn’t feel very important on their list of customers!!! The GENERAL MANAGER then called me and assured me that I was VERY IMPORTANT to him and that I am on HIS C list now!! He assured me that he would find out what is going on and call me back!! I am STILL WAITING! And now I NEED ANOTHER SERVICE & my oil change is late!!!! Are they doing this so they can take away my warranty?!?! WOULD SOMEBODY PLEASE DO SOMETHING???? I know it takes 4 hours to do a 45 minute oil change (which over accepted) but now this is way more SERIOUS!!!! P L E A S E CALL ME BACK & ACTUALLY DO SOMETHING THIS TIME!!!!!! #SUPERFRUSTRATEDCONSUMER More
by Nancy Haney
Employees Worked With
GENERAL MANAGER OF DEALERSHIP!
May 19, 2024
Mm. .. Where to begin? 17 May 24, was my first day having any interaction with AutoNation Hyundai. Boy, was it a crazy one! I hadn't dealt with Hyundai .. Where to begin? 17 May 24, was my first day having any interaction with AutoNation Hyundai. Boy, was it a crazy one! I hadn't dealt with Hyundai for some years now due to an incident that happened with the previous dealership. This Hyundai location, in the past 8 or less years has passed through three owners and new workers (or have changed their name three times--not sure). (This doesn't reflect on AutoNation, in my eyes, because this visit was my first time dealing with them.) That being said... I scheduled a recall servicing. The rep scheduled the appointment for 0710. I get there at 0700 just to sit because the place doesn't even open until 0730. Ok. Being the first person in and just getting anti-theft sensors, it took hours. I didn't receive my vehicle until a little to 10 o'clock. I let (Jeffrey) the service rep know that Hyundai sent me a notice that I had more than just the anti-theft recall notice. The entire interaction the rep jumped mad and took as a personal attack to a situation that didn't occur with him. (To be honest, he wasn't very greeting from the moment he slid the garage door up and becked for me to roll in.) I said ok and that I'd contact Hyundai Corp Customer Service to try to get it straightened out. Done! My vehicles are done. (Both had recalls) I'm on the phone with Hyundai Corp as I'm leaving. I was stopped and spoke with two others and asked to step into the last person's office. Get inside the office to be accused of lying via amnesia(forgetfulness). He told me that people don't make mistakes, that everyone holds the same morals as him as to not do anything illegal, and that Hyundai is a multi-million dollar company that wouldn't do anything wrong. All the while, seeming to insinuate that I would. He starts to talk about the service inspection findings and I cut him off. I knew where he was going. He say, let him finish and I did. He proceeds then, again, to accuse me of trying to get over and get something for free. Well, duh! The recall... The recall I've received notices for and hadn't had completed. Like I said, I knew where he was going. Not one time did I mention anything concerning the inspection findings. From the time I walked in the door, PRIOR to them finding ANYTHING wrong, it was and IS ONLY about the recalls. SmH ***Neither of these men were there to know what was done by others prior to them.*** But they spoke so boldly as though they were there holding the previous company's employees' hand every second to see everything that went on. They definitely need to undergo training on how to deal with customers, issues, and to keep their personal feelings separate. System info can be wrong due to user error. Mistakes happen... People can even forget. (Though, I don't believe I'd forget something this serious when I didn't deal with Hyundai anymore.) Still, hypothetically, had that been a me error I would have loudly apologized for my error. But the accusations and insinuating... SmH Worse experience EVER... I was thinking about buying myself a Genesis, as a birthday gift this year, but that idea is TOTALLY OUT! I will NEVER purchase another Hyundai as long as I live. Between the experiences, this encounter, and Hyundai Corp using and selling/sharing customer data through LexisNexis. NEVER AGAIN! **Employees and their actions are the choosing factor whether a customer ever returns.** (See, Yelp! review for full details.) More
by C B
Employees Worked With
Jeffrey, the guy in the office on the right soon as entering the service dept via garage entrance, and owner (I assume he was the owner or manager--not sure)(older guy).
