AutoNation Honda Renton

We bought our vehicle from this dealership in Jan 2021. We TRY to use the dealership service department for routine maintenance but we have never had such a horrible experience directly from an auto dealer We TRY to use the dealership service department for routine maintenance but we have never had such a horrible experience directly from an auto dealership! They apparently do not offer loaner vehicles AT ALL. We drive in from Enumclaw... which sometimes takes up to an hour. They offer Lyft rides, which cost them $70+ to send us home (one way). They then asked us to secure our own ride back.... so my husband arranged an appointment and explained the situation. he was promised a rental vehicle (this costs the dealer approx $55). He arrives to the appointment promptly at 7:30am, only to be told that Enterprise has no available vehicles. This is a huge letdown. You'd expect buying a brand new vehicle from a reputable brand like Honda, they'd do more to ensure customer satisfaction. I've always associated taking vehicles to the dealership for maintenance as a "luxury" option. Apparently good ol JiffyLube does it better than Renton Honda. Save yourself the time and money and avoid the Service Department More

Nate, the service advisor was amazing! ! I brought my car for an oil change but he was also kind enough to take a look at my windshield wipers for me. Whatever it was, he fixed the problem ! I brought my car for an oil change but he was also kind enough to take a look at my windshield wipers for me. Whatever it was, he fixed the problem without hesitation in less than 5 minutes. Very knowledgeable and professional. Not only that but he was also very friendly and talkative. I love coming to Autonation Honda Rention. Everyone here is amazing. I’ve been serving my car here for lord knows how long… Every advisor I’ve encountered has been amazing! Highly recommend this place to service your vehicle. More

Efficient and effective but sometimes suspicious of over charging For example yesterday took car in for service and they found a rodent nest Got an email during day that they removed it at no charge When I charging For example yesterday took car in for service and they found a rodent nest Got an email during day that they removed it at no charge When I got there I had to pay $163 for removal and clean up Inconsistencies make me suspicious Was this really necessary especially with $1400 bill Probably took 10 minutes with a vacuum because it was the beginning of a nest with a little debris More

There was no pressure and Jeff was excellent to work with. He made my buying experience very easy. with. He made my buying experience very easy. More

I usually get my car washed…what happened this visit…was it out of service or no longer offered? The service here is great though! it out of service or no longer offered? The service here is great though! More

Angela was very helpful. Took awhile of dealing but I did get the payments down to what was manageable. Took awhile of dealing but I did get the payments down to what was manageable. More

Everyone was extremely nice and accommodating to my needs! Very appreciative for the support I received needs! Very appreciative for the support I received More

I wasn’t happy when the service didn’t get to fix the AC problem that I paid in full. problem that I paid in full. More

Jordan from Service department did a great job, nice communication and expertise. More guys like Jordan in customer service area. communication and expertise. More guys like Jordan in customer service area. More

Still confused by the $30. 99 motor oil treatment engine engine assurance plan coverage. Just went in for a simple oil change & came away this “add-on” and the (nice) service gu 99 motor oil treatment engine engine assurance plan coverage. Just went in for a simple oil change & came away this “add-on” and the (nice) service guy couldn’t explain what it was or why they did it!! More