AutoNation Honda Dulles

I had the worse service this time with AutoNation Honda Dulles. I've been taking my 2016 Pilot there ever since I bought from them, but this time the service has been lackluster, after I paid $2500 for 10 Dulles. I've been taking my 2016 Pilot there ever since I bought from them, but this time the service has been lackluster, after I paid $2500 for 100k miles checkup. First they forgot to reset the service maintenance, then they did not do the safety inspection BUT they charged me for it. Didn't realized that until I got the car back at home. BE CAREFUL and CHECK ALL THE DETAILS!!! More

Great buying experience and lowest market price compared to other dealers in the current market conditions. to other dealers in the current market conditions. More

Great at making sure I understand what should be done and why, as well as all surrounding issues (cost, long-term health of the car, etc.). Timely service as well, and nice waiting room. why, as well as all surrounding issues (cost, long-term health of the car, etc.). Timely service as well, and nice waiting room. More

Quick and courteous service of my Ridgeline. Mike was a great service manager. I highly recommend him. Mike was a great service manager. I highly recommend him. More

Great experience overall. My service advisor Adam always goes out of his way to see that our Odyssey is taken care of. I bought my car from Autonation Honda Dulles and continu My service advisor Adam always goes out of his way to see that our Odyssey is taken care of. I bought my car from Autonation Honda Dulles and continue to have it serviced by them. Highly recommend. More

I explained to Alanna Baylor for my Honda Accord issues . She is very polite and understands the whole issues.she was talking to her team and fixed the issues. I am very happy To service auto nation Honda She is very polite and understands the whole issues.she was talking to her team and fixed the issues. I am very happy To service auto nation Honda Sterling . More

Honda Dulles provides quality service every time. I'm always lucky to have as the service advisor Fawad who listens when I have a concern. The service department always provides good advice regardin I'm always lucky to have as the service advisor Fawad who listens when I have a concern. The service department always provides good advice regarding every repair. I can easily make an online appointment or call the service department and they always follow up with a confirmation. My 2014 Honda Accord is still going strong! More

I am easily able to schedule service online. Easy check-in when I arrive. However, this time my scheduled oil change took almost 2 hours and I had to request a status. I was advised I need a bal Easy check-in when I arrive. However, this time my scheduled oil change took almost 2 hours and I had to request a status. I was advised I need a balance and alignment, after they had moved car from shop. I would have done it that day to avoid another appointment. But scheduled elsewhere. They may have just been too busy, but did not communicate that with me. I will continue to go back as it did not steer me away. But would have liked to gotten all my work completed in one day. More

My experience was professional, customer friendly and the wait was not long. I appreciate the consistency each time I visit. wait was not long. I appreciate the consistency each time I visit. More

I generally don't enjoy the process of buying a new car. It's a dance I really dread. But our experience at AutoNation Dulles Honda was quite different from the norm I have experienced in the past. I rea It's a dance I really dread. But our experience at AutoNation Dulles Honda was quite different from the norm I have experienced in the past. I realize the paradigm has changed due to the supply chain shortages impacting the automobile industry - both new and used car inventories, plus parts. But the staff at the dealership was extremely professional and courteous. Everything was upfront and honest, with no hidden agendas. Our sales consultant, Justin Duke, was super to work with and went out of his way to make sure we were able to get exactly the car we desired at a fair price. He has followed up on everything we requested and discussed after the sale. I’d absolutely recommend him to anyone looking for a satisfying auto purchasing experience – a true model of what all sales consultants should be. The sales manager, Sunny Hauue, was professional and straightforward in bringing the sale to conclusion. There was no haggling, just a recognition of what was a fair deal for both parties. I genuinely appreciated the open and frank negotiation. Finally, the financial services manager, James Quaye, made the paperwork expeditious and understandable. The dealership is a beautiful facility – new, clean, and customer friendly. In this age of auto shortages, AutoNation Dulles Honda had the car we desired and gave us a fair deal without an arbitrary pure profit markup that most Honda dealers are applying in this environment. I cannot recommend this dealer and its staff enough to everyone! More